Management of strategic vendors for all lines of insurance. Area of focus include claim operations vendors and commercial lines insurance vendors. Responsible for implementation of process improvements resulting in $1,000,000 annual savings Claim liaison for contracts with designated vendors. Areas of responsibility include process improvement, process automation, supplemental staff, and supplemental services. Management of a four-person staff responsible for compliance of claim vendors. Staff included entry-level and experienced individuals who had no prior vendor management experience. Responsible for oversight of internal data reporting and mandatory state reporting. Development of three internal and external teams to successfully improve delivery of services.

Worked in four roles with increasing responsibility for the Claim Vendor management office. Responsibilities included:* Management of strategic vendors for all lines of insurance* Claim liaison for contracts with designated offshore vendor. Areas of responsibility include process improvement, process automation, supplemental staff, and supplemental services.* Responsible for on-boarding new employees* Management of a four-person staff responsible for compliance of claim vendors * Implementation of Master contract strategy for outsourced claim services. * Development of internal and external teams to improve delivery of services.* Acting as liaison between CNA vendors, CNA and regulatory agencies to ensure regulatory compliance.* Compliance liaison between CNA and third-party administrators* Coordination of annual reviews of corporate and adjuster licensing for Third Party Administrators* Day-to-day oversight of claim vendors with a total annual spend in excess of 35 million dollars.

Worked with internal and external partners to ensure proper oversight of contracted vendors.Conducted audits to ensure compliance with contractual requirementsResponsible or building consensus within line of business for implementation of new vendor programsResponsible for implementing the master contract strategy for claim vendors.Monitored performance of vendors to ensure contract compliance Coordinated regulatory requests for claim vendors.Developed reporting criteria to assess impact of vendor programsCoordinated responses to regulatory requests

Worked with internal and external partners to ensure proper oversight of Outsourced Claim Service Providers.Supervised a staff of four.Responsible for implementing the master contract strategy for claim vendors.Coordinated all regulatory requests for Outsourced Claim Service Providers.Partnered with internal and external groups to improve delivery of our services.

Reviewed claim handling of third party administrators across all lines of businessPrepared senior level management reports detailing findings of reviewsEstablish protocol for conducting annual due diligenceApproved reimbursement of claim accountsActed as compliance liaison between CNA and third party administratorsWorked with Reconciliation team to balance ledger transactions

Reviewed operations and claim handling of field offices across all lines of businessPrepared senior level management reports detailing findings of reviewsDeveloped review protocol to provide consistent results across locations.Worked with field offices to develop plans of action to improve performance.Established and developed relationships with operation and claim personnel necessary to implement program goals.Reviewed file activity and actions with claim staff to determine appropriateness of actions.

Coordinated claim file examinations by state regulatory agencies.Prepared communications to field offices regarding law changes and compliance issuesPrepared communications to state regulatory agencies regarding file examinations.Developed processes and procedures to ensure compliance with state and federal requirements.Served as subject matter expert on project teamsCommunicated with state regulatory authorities regarding workers' compensation laws, regulations and related issues.Resolved claim-related consumer complaints

Operated independent civil and criminal law practice, focusing on misdemeanor defense, family law, custody, juvenile matters, real estate, corporate formation, and probate.

Served as Secretary to the Law CommitteeSupervised staff of fourOrganized staff and member company representative trainingActed as anti-trust counsel for member committeesPrepared annual departmental budgetAnalyzed property and casualty insurance legislationEdited departmental publicationsOversaw maintenance of insurance law compilation volumesFulfilled member organization requests for legal research servicesFacilitated implementation of database system upgrade