Responsible for the overall success of 8 service centers in Charlotte, Lee and Hendry counties. Includes strategic objectives regarding service center operations and Suncoast’s physical presence plan while fostering a member centric culture. Assist Vice President with planning, development, execution and business development initiatives to fulfill set strategy. Foster an all team culture and ensure teams are utilizing consultative interactions with our members and offering solutions to help achieve financial well-being.

Oversees and responsible for all day-to-day operations including teller, new account and lending areas; facilities maintenance, human resources, and supervision of all branch employees (20). Senior Loan Underwriter for credit union. Active in local community, including providing financial education for students in local schools.

Oversees and responsible for all day-to-day operations including teller, new account and lending areas; facilities maintenance, human resources, and supervision of all branch employees. Active in local community, including providing financial education for students in local schools.

Process and decision account and loan applications. Counsel and advise members regarding financial decisions. Investigate and collect past due debts. Meet and recruit new membership groups. Consult with outside vendors regarding care and maintenance of physical facilities. Monitor and complete requisitions for critical branch supplies.

Independently examine and evaluate adequacy and effectiveness of operational security controls as related to physical security. Determine whether the controls and equipment provide assurance that assets are safeguarded and policies and regulations are followed. Investigate and document internal and external fraud. Review and compile all Business Continuity Plans/Disaster Recovery and Risk Assessments for all Operational departments. Oversee employee hotline including monitoring calls, responding to calls, and assigning calls to Human Resources as applicable. Organize and lead training on fraud and security for branch/operations employees. Manage database of branch and ATM security attributes. Use ACL to trend and pinpoint possible employee malfeasance.

Project Manager for Multi-Factor Authentication website compliance project. Researched leading firms for due diligence, reviewed vendor contracts, intimately involved in final vendor selection. Led project through proof of concept, pilot, testing, and implementation stages.Primary conduit for layout and verbiage changes to website and online-banking site. Initiated and managed projects updating website and online-banking site. Troubleshoot and resolved online technical issues for members as well as operational departments/branches. Researched and investigated account fraud stemming from phishing attacks on branded site. Additional duties included responding to general account requests from members, balancing/keying transaction ticket work for department, and balancing/keying online and phone transfers for three credit unions.

Managed online car buying service; processed initial member requests, coordinated sales with third-party dealer and verified documentation to ensure accuracy and compliance with corporate policy. Approved/verified loan applications for vehicle, credit card, and personal loans. Assisted members with questions regarding loan account status and lending products. Prioritized and distributed online requests to maximize efficiency.

Reviewed loan applications and made lending recommendations for vehicle, credit card, and personal loans. Assisted members with questions regarding loan account status and lending products. Other duties included processing member’s phone and online requests.

Responsibilities include compiling complaints, organizing quarterly review committees, creating spreadsheets and reports for the board, preparing applications for renewal, database entry, and general office duties.

Maintain all aspects of company's computer and IT applications. Responsible for AS400 network administration, training sales staff on AS400 software, troubleshooting, user and PC support, billing, and database design.