Jeff Labbe Email & Phone Number

The Associate Software Support Specialist ensures timely resolution of client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for resolving issues.

Falmouth, Maine, United States

I lead the development and implementation of business-specific and/or enterprise wide programs, including design, development, implementation, monitoring, reporting and resolution of issues for a specialized functional area. May also be responsible for implementing coaching tools/programs, providing follow-up support, and measuring effectiveness for future program consult.

Westbrook, Maine

Recognized the need for Company oversight of defaulted contracts. Constructed the design of internal database recognized by Executive management for analytical support of numerous Company initiatives, projects, and programs. Development of this unique tool was recognized by the Company as an opportunity to capitalize on its contents and analytical results, leading to the creation of thisindividualized job position. Collaborate with cross-functional teams for data collectionto analyze… Show more Recognized the need for Company oversight of defaulted contracts. Constructed the design of internal database recognized by Executive management for analytical support of numerous Company initiatives, projects, and programs. Development of this unique tool was recognized by the Company as an opportunity to capitalize on its contents and analytical results, leading to the creation of thisindividualized job position. Collaborate with cross-functional teams for data collectionto analyze, report and present routinely to Executive Management for operationaldecision-making. Reporting analysis presented in appropriate graphical displaystandards to maximize illustration of results. Show less

Westbrook, Me

Sell IDEXX products and services to customers through multiple channels including voice, fax, email and web. Partner with regional team to leverage the strengths of the IDEXX portfolios. Utilizes promotional offerings and a targeted sales approach to drive profitable revenue and customer satisfaction.

Westbrook, Maine

I am responsible for Purchasing and Shipping/Receiving with my new company. It is an online retail business through amazon. Check us out!

Portland, Maine Area

I develop key relationships with store and market managers to help deliver regular visibility proper product placement for MARS Grocery products. I also analyze business needs with each store to identify growth opportunities and develop sales plans to close sales gaps and deliver results.

Gorham, Maine

I manage the schedules of 2 Sales Producers for their day to day activities with meeting and Policy reviews as well as take inbound calls from customers. I also make outbound calls for Collections as well. I maintain the customer database for the Agency to make sure the customer information stays up to date in our eAgent software as well.

Portland, Maine Area

I work with the Hotel/Motel Industry in helping them with their business class solutions with TWC.

Portland, Maine Area

Works with the Acct. Execs. to make sure we deliver a quality product to the customer. I assist in processing the quick order sheets in a timely manner through Salesforce to facilitate the installation process of the customer as quick as possible. I also handle/distribute e-mails that come into the Sales Support group to the proper departments or create cases for them if necessary.

Portland, Maine Area

Assisting customers in the inbound call center with their cable issues, billing inquiries, and sales needs.Inbound Sales Team Supervisor (12/2008) - Support the Inbound Sales team and Customer Service Representatives in achieving sales related goals and assisting them with customer service issues.; Lead the inbound sales team and Customer Service Representatives in achieving sales related goals while assisting them with customer service issues. I was also responsible for coaching the… Show more Assisting customers in the inbound call center with their cable issues, billing inquiries, and sales needs.Inbound Sales Team Supervisor (12/2008) - Support the Inbound Sales team and Customer Service Representatives in achieving sales related goals and assisting them with customer service issues.; Lead the inbound sales team and Customer Service Representatives in achieving sales related goals while assisting them with customer service issues. I was also responsible for coaching the representatives when it came to selling and achieving specific call metrics to make sure the customer experience was a good one. Also was responsible for some ICOMs reporting for sales incentives.; I also support the call center with the organization of staffing as well as a multitude of reports for call trending, call routing, staffing, and reports for the region done through the Avaya CMS System.; Show less

Responsible for overseeing up to 8 employees and as many as 400 customers at a given time. Responsibilities include handling cash, inventory, customer safety, and customer satisfaction.; Assisted customers in facilitating the repair of their vehicle. Also assisted technicians and service manager with computer related issues such as computer crashes, upgrades, e-mail accounts, and navigating the Ford website.

Associate Of Arts - Aa, Industrial Technology/Technician

Education record

Associates Degree, Industrial Technology