Coordinate, schedule and facilitate management and specified operational training for new hires and current team members.Monitor, evaluate and record training activities and program effectiveness.Conduct Orientation and Guest Service Training for new team members. Provide Guest Service refreshers as needed or as requested.Organize, develop or obtain, training collateral, manuals, guides, visual aids and course content materials to accompany training programs.Develop training… Show more Coordinate, schedule and facilitate management and specified operational training for new hires and current team members.Monitor, evaluate and record training activities and program effectiveness.Conduct Orientation and Guest Service Training for new team members. Provide Guest Service refreshers as needed or as requested.Organize, develop or obtain, training collateral, manuals, guides, visual aids and course content materials to accompany training programs.Develop training collateral/content for property specific courses when appropriate. Make suggestions as revisions become necessary. Develop content supporting tools such as PowerPoint presentations, participant workbooks, assessments, job aids, etc.Identify and assess training needs of team members by conferring with managers, supervisors, and subject matter experts, conducting focus groups, needs assessments and personal observations as appropriate.Periodically evaluate training effectiveness and prepare reports for Human Resources Director.Present information using a variety of instructional techniques and format such as role play, simulations, team exercises, experiential activities, group discussions, videos and lectures.Create and publish annual training calendar.Maintain training records and reports.Responsible for other tasks and projects as assigned. Show less

Drive sales and profitability through effective execution of the Company's business planCreate a positive working environment by fostering teamwork among Team Members through effective training, communication and relationship buildingConduct himself/herself in a professional manner when dealing with customers, Team Members, and corporate managementAct as a role model for other Team Members by adhering to all state and Federal labor and health laws and upholding the policies and… Show more Drive sales and profitability through effective execution of the Company's business planCreate a positive working environment by fostering teamwork among Team Members through effective training, communication and relationship buildingConduct himself/herself in a professional manner when dealing with customers, Team Members, and corporate managementAct as a role model for other Team Members by adhering to all state and Federal labor and health laws and upholding the policies and standards of performance and conduct that is set by the CompanyWork with integrity, honesty and accountability in all situations Show less