Jeff Layman

Jeff Layman Email and Phone Number

Vice President - Account Installation at Humana
Jeff Layman's Location
Louisville, Kentucky, United States, United States
Jeff Layman's Contact Details

Jeff Layman work email

Jeff Layman personal email

n/a
About Jeff Layman

I am a goal oriented business leader with broad-based experience in Finance, Audit and Service Operations. During my tenure in Account Installation, we have created a culture that is responsive to our customer’s needs. We have been flexible in our business processes to meet an ever-changing business environment. As an example, we are currently focused on the development of a state of the art model for gathering customer requirements and managing the end-to-end implementation process to meet service standards in a changing environment. The increased effectiveness of the Account Installation processes (i.e. higher quality and faster cycle times) has contributed to improved service metrics throughout the organization. For example, more accurate and timely product builds results in lower claims rework and faster claims turnaround leading to fewer claims status calls. Over the past 5 years, I have been privileged to lead a team of approximately 950 on-shore and nearly 400 offshore associates. During that period, associate engagement results have consistently improved with overall team result of 3.89 in 2012 which exceeded the Kenexa 75th percentile. My direct report team score is 4.47.

Jeff Layman's Current Company Details

Vice President - Account Installation at Humana
Jeff Layman Work Experience Details
  • Humana
    Service Vice President - Market Relationship Management
    Humana Mar 2005 - Jan 2008

Jeff Layman Skills

Health Insurance Insurance Healthcare

Jeff Layman Education Details

Frequently Asked Questions about Jeff Layman

What is Jeff Layman's role at the current company?

Jeff Layman's current role is Vice President - Account Installation at Humana.

What is Jeff Layman's email address?

Jeff Layman's email address is jl****@****ana.com

What schools did Jeff Layman attend?

Jeff Layman attended University Of Louisville.

What skills is Jeff Layman known for?

Jeff Layman has skills like Health Insurance, Insurance, Healthcare.

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