Jeff Layman Email and Phone Number

I am a goal oriented business leader with broad-based experience in Finance, Audit and Service Operations. During my tenure in Account Installation, we have created a culture that is responsive to our customer’s needs. We have been flexible in our business processes to meet an ever-changing business environment. As an example, we are currently focused on the development of a state of the art model for gathering customer requirements and managing the end-to-end implementation process to meet service standards in a changing environment. The increased effectiveness of the Account Installation processes (i.e. higher quality and faster cycle times) has contributed to improved service metrics throughout the organization. For example, more accurate and timely product builds results in lower claims rework and faster claims turnaround leading to fewer claims status calls. Over the past 5 years, I have been privileged to lead a team of approximately 950 on-shore and nearly 400 offshore associates. During that period, associate engagement results have consistently improved with overall team result of 3.89 in 2012 which exceeded the Kenexa 75th percentile. My direct report team score is 4.47.