- Focus on supporting and coordinating booking of hotel facilities- Prepare sales-related documents (e.g., proposals, contracts, event orders)- Input and manage group room blocks through reservation systems- Utilize internal referral tools to receive and process incoming leads- Actively participate and contribute to weekly Sales Strategy Meetings- Collect payment information, process transactions, and ensure accuracy in billing- Participate in training sessions to enhance skills in customer service and sales techniques

- Served as primary contact for all group reservations- Managed and prepared arrivals for V.I.P.'s, Special Requests, Tours and Groups- Coordinated group bookings, room blocks and rate implementation- Managed group blocks inventory, availability and block pick-up- Adjusted sell strategies based on guest patterns, demand periods, and seasonality

- Processed all in-house reservation requests- Identified opportunities to upsell or cross-sell additional services or upgrades- Assigned rooms according to guest requests and preferences- Organized and coordinated all check-ins and pre-registered group- Assisted Revenue Management in developing new sell strategies

- Supervised and managed front office team members while understanding those positionswell enough to perform duties in employees' absence- Resolved guest issues, complaints, and questions in a quick and efficient manner- Responded to inquiries about hotel information, amenities, and reservations- Developed specific plans to prioritize, organize and accomplish work goals

- Managed the daily operations of the front desk, including staffing levels and scheduling- Promoted hotel services, facilities, and anticipated guests' needs to promote higher guestsatisfaction- Ensured regular, on-going communication with employees to create awareness ofobjectives and expectations- Maintained strong working relationship with all departments to support propertyoperations and goals

- Assist with checking guest in/out- Cross-trained as PBX Operator - Perform cashier related duties: posting charges, issuing paid outs, and currency exchange- Resolve guest issues and complaints (L.E.A.R.N. module)