Jeff Lord Email & Phone Number

Cedar Rapids, IA, US

Farmingdale, NY, US

Business First, Technology Second.With offices in Iowa and New York, Sandwire's solutions are built to make businesses more secure, productive and ultimately - more profitable.

Cedar Rapids, IA, US

Cedar Rapids, IA, US

I am an established Technology executive with extensive expertise in helping small, mid-market, and enterprise companies accomplish business objectives through effective managed services programs, IT and business consulting, and cloud computing solutions. As the senior executive, I am responsible for corporate strategy, service delivery, business.

Cedar Rapids, IA, US

Redding, CA, US

• The senior leader in a software testing company responsible for the development and implementation of organizational and performance objectives.The president is responsible for providing strategic leadership for the.
• Responsible for establishing and execution of company goals while presiding over the full workforce.
• Budget creation supporting all company goals with oversight on performance and fiscal responsibility.
• Evaluate the finance division structure and team plan for continual improvement of the efficiency and effectiveness of the group as well as providing individuals with professional and personal growth with emphasis on.
• Provide technical financial advice and knowledge to others within the financial discipline.Improve the budgeting process on a continual basis through education of department managers on financial issues impacting their.
• Chief relationship officer responsible for all client satisfaction and project results.

Redding, CA, US

• A passionate leader and champion for the Quality Assurance project organization while guiding a leadership team with a variety of technical projects in a mixed waterfall and agile environment. A core member of the.
• Established and implemented best practices for QA processes; Developed and utilized benchmark-based metrics. Developed and maintained reporting on key performance metrics to ensure continuous improvement and.
• Directed test strategies through project management team on all client test projects.
• Developed and managed QA budget, vendor relationships, and overall testing infrastructure and roadmap evolution.
• Developed and implemented improved testing methods, processes, tools, and systems.

Redding, CA, US

• Managed the quality testing teams for multiple external client products simultaneously. Responsible for end-to-end delivery from initial build to final release. Lead relationship manager interfacing between engineering.
• Responsible for test case development including specification identification, test coverage mapping, and implementation and/or maintenance of test case management systems.
• Provided clear and concise quality assessments of tested product areas through weekly reporting (sooner depending on sprint cycles) as well as milestone establishment and status reporting.
• Staff performance management, Staff individual development and overall mentorship to engineering team members.
• Requirements documentation, process documentation for gap analysis as well as procedural improvement opportunities and engineer training.
• Primary leader for process adoption identification and implementation on client end through collaborative teamwork to create the "no-brainer" reasoning and buy-in.

Redding, CA, US

• Responsible for the overall planning, organizing, and execution of all IT functions across all company locations. This includes directing all IT operations to internal customer requirements and external client support.
• Analyze complex business needs presented by the user community and/or clients and recommends/implements technical solutions.
• Department budget development, asset management, and fiscal governance according to company goals.
• Ensures the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions.
• Directs operations in executing production tasks according to a documented schedule.
• Produces detailed timeline for each application release and implements effective project control by monitoring the progress of the solutions release and reporting the status.

The Hague, South Holland, NL

• Manage the implementation and day-to-day functions related to creating Business Continuity Plans and Procedures, while also managing Disaster Recovery operations within the firm. Responsible for interfacing with senior.
• Interface with department stakeholders and IT service owners to establish and document divisional requirements and procedural workflows.
• Identify technical recovery requirements for business applications, based on established recovery requirements.
• Identify risks and opportunities based on analysis conducted through end-to-end testing of recovery execution.
• Assist in defining the scope of disaster recovery exercises based on knowledge of technical infrastructure and dependencies. Assist in observing and assessing the effectiveness of disaster recovery exercises and other.
• Maintain the consistent flow of communication through reporting to business unit stakeholders and IT service area owners.

The Hague, South Holland, NL

• Technical and tactical relationship management responsible for technical documentation, testing, end user sign off, and deployment installations on all divisional software for new and upgraded applications introduced.
• Initial coordinator recruited to spearhead newly formed Integration Management team responsible for the procedural identification, procedural review through gap analysis and personal experience to drive continuous.
• Senior coordination responsible for training new staff members, allocating work by priority per documented resource planning and ensured department procedural adherence while maintaining own divisional coordination.
• Spearheaded pilot project for the department build certification program, including needs identification, creation, maintenance and support of the software build process. Extensively documented all divisional.
• Negotiated, managed, monitored and reported on service level objectives, agreements, & service delivery from a business perspective through cross-functional relationship management while interfacing through all levels.

The Hague, South Holland, NL

• Functioned as a critical part of end user clients experience and the first interface between customers and AIT. Assisted users troubleshooting issues to find creative solutions to problems, all while providing a high.
• Responsible for all staff training on new helpdesk engineers and primary interface between AIT departments on escalation instances.
• AIT SWAT Manager on rotation coordinating severity one instances with coordination of resource identification and primary communication responsibilities between business units and AIT.
• Evaluate and handle incoming requests via telephone, email, and ticket queues.
• Troubleshoot a wide variety of end user technical issues.

Brandon, Manitoba, CA

• As Technical Support Manager I led multiple teams of front line telephone, email and chat support technicians providing a high touch customer and technical experience to retail market software applications. Set.
• Led and motivated multiple teams of analysts and coaches to efficiently provide world class service to customers.
• Facilitated customer resolution for escalated calls and engaged the necessary technical support.
• Actively listened to the customer and translate customer issues and concerns so that the appropriate actionable measures can be taken to resolve issues.
• Improved productivity and quality by highlighting deficiencies and recommending change in tools, training, processes, reporting and employee engagement.
• Motivated the teams through coaching, career planning and setting educational objectives.