Business First, Technology Second.With offices in Iowa and New York, Sandwire's solutions are built to make businesses more secure, productive and ultimately - more profitable.

I am an established Technology executive with extensive expertise in helping small, mid-market, and enterprise companies accomplish business objectives through effective managed services programs, IT and business consulting, and cloud computing solutions. As the senior executive, I am responsible for corporate strategy, service delivery, business development, and financial performance of the business technology services division of CCR. I have a passion to help businesses in the world grow!

The senior leader in a software testing company responsible for the development and implementation of organizational and performance objectives.The president is responsible for providing strategic leadership for the company by working with the executive leadership team and other management to establish long-range goals, strategies, plans, and policies.•Responsible for establishing and execution of company goals while presiding over the full workforce.•Budget creation supporting all company goals with oversight on performance and fiscal responsibility.•Evaluate the finance division structure and team plan for continual improvement of the efficiency and effectiveness of the group as well as providing individuals with professional and personal growth with emphasis on opportunities (where possible) of individuals.•Provide technical financial advice and knowledge to others within the financial discipline.Improve the budgeting process on a continual basis through education of department managers on financial issues impacting their budgets.•Chief relationship officer responsible for all client satisfaction and project results.•Develop credibility for the finance group by providing timely and accurate analysis of budgets, financial reports, and financial trends.•Contract oversight, negotiation, and remediation.•Senior staff leader for overall organizational structure, professional development, and performance evaluation and management.Competencies-Leadership.-Strategic Thinking.-Business Acumen.-Problem Solving/Analysis.-Decision Making.-Performance Management.-Results Driven.-Communication Proficiency.-Financial Management.

A passionate leader and champion for the Quality Assurance project organization while guiding a leadership team with a variety of technical projects in a mixed waterfall and agile environment. A core member of the engineering leadership and company executive team responsible for the overall quality and risk assessment of our products and external client relations.Setting the overall QA direction and vision for the company while directing the day-to-day activities of the QA Management team while managing the QA budget, vendor relationships and overall testing infrastructure management and evolutions. Overseeing the establishment and implementation of best practices for quality assurance processes with multiple projects in varying technical focuses through benchmarked based metrics and established performance indicators while driving continuous process adoption for successful collaboration always focused on client quality program improvement. QA Methodologies champion across a variety of platforms and various delivery mechanisms including enterprise software and SaaS. •Established and implemented best practices for QA processes; Developed and utilized benchmark-based metrics. Developed and maintained reporting on key performance metrics to ensure continuous improvement and stakeholder buy-in.•Directed test strategies through project management team on all client test projects.•Developed and managed QA budget, vendor relationships, and overall testing infrastructure and roadmap evolution.•Developed and implemented improved testing methods, processes, tools, and systems.

Managed the quality testing teams for multiple external client products simultaneously. Responsible for end-to-end delivery from initial build to final release. Lead relationship manager interfacing between engineering staff and executive leadership with high emphasis on results and communication.•Responsible for test case development including specification identification, test coverage mapping, and implementation and/or maintenance of test case management systems.•Provided clear and concise quality assessments of tested product areas through weekly reporting (sooner depending on sprint cycles) as well as milestone establishment and status reporting.•Staff performance management, Staff individual development and overall mentorship to engineering team members.•Requirements documentation, process documentation for gap analysis as well as procedural improvement opportunities and engineer training.•Primary leader for process adoption identification and implementation on client end through collaborative teamwork to create the "no-brainer" reasoning and buy-in.

Responsible for the overall planning, organizing, and execution of all IT functions across all company locations. This includes directing all IT operations to internal customer requirements and external client support needs as well as the support and maintenance of existing applications and development of new technical solutions and infrastructure management.•Analyze complex business needs presented by the user community and/or clients and recommends/implements technical solutions.•Department budget development, asset management, and fiscal governance according to company goals. •Ensures the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions.•Directs operations in executing production tasks according to a documented schedule.•Produces detailed timeline for each application release and implements effective project control by monitoring the progress of the solutions release and reporting the status.•Directed and prioritized the workload of support staff personnel.•Approved all business requirements prior to the technical solution.•Participates on all hardware and software evaluations and maintained vendor contracts.•Represents the IT function at customer review meeting when appropriate.•Directs education programs for staff.•Performed liaison duties between users, operations, and programming personnel in the areas of systems design, modifications or troubleshooting.•Performed salary administration and conducts interviews and makes recommendations for new hires, consultants, and/or replacement personnel.•Suport ticket workload and prioritization management.Competencies-Technical Capability.-Business Acumen.-Strategic Thinking/Vision-Customer/Client Focus.-Leadership.-Budget Mangement.-Procedure Development-Adaptable to rapid scaling and flexible to pivoting where needed.

Manage the implementation and day-to-day functions related to creating Business Continuity Plans and Procedures, while also managing Disaster Recovery operations within the firm. Responsible for interfacing with senior management and regulatory auditors, while also implementing and supporting Business Recovery, Risk Management, Contingency Planning and end to end testing of all recovery procedures on regular intervals.•Interface with department stakeholders and IT service owners to establish and document divisional requirements and procedural workflows.•Identify technical recovery requirements for business applications, based on established recovery requirements.•Identify risks and opportunities based on analysis conducted through end-to-end testing of recovery execution.•Assist in defining the scope of disaster recovery exercises based on knowledge of technical infrastructure and dependencies. Assist in observing and assessing the effectiveness of disaster recovery exercises and other resilience controls.•Maintain the consistent flow of communication through reporting to business unit stakeholders and IT service area owners.

Technical and tactical relationship management responsible for technical documentation, testing, end user sign off, and deployment installations on all divisional software for new and upgraded applications introduced to the enterprise environment.•Initial coordinator recruited to spearhead newly formed Integration Management team responsible for the procedural identification, procedural review through gap analysis and personal experience to drive continuous improvement.•Senior coordination responsible for training new staff members, allocating work by priority per documented resource planning and ensured department procedural adherence while maintaining own divisional coordination assignments.•Spearheaded pilot project for the department build certification program, including needs identification, creation, maintenance and support of the software build process. Extensively documented all divisional department needs and handled software asset management on tested software build lists.•Negotiated, managed, monitored and reported on service level objectives, agreements, & service delivery from a business perspective through cross-functional relationship management while interfacing through all levels of business unit and IT staff.

Functioned as a critical part of end user clients experience and the first interface between customers and AIT. Assisted users troubleshooting issues to find creative solutions to problems, all while providing a high level of customer service to every user. Well-trained on AIT procedures and technology platforms often working with other technical teams across the company. Primary escalation point on all level 2+ instances.•Responsible for all staff training on new helpdesk engineers and primary interface between AIT departments on escalation instances.•AIT SWAT Manager on rotation coordinating severity one instances with coordination of resource identification and primary communication responsibilities between business units and AIT.•Evaluate and handle incoming requests via telephone, email, and ticket queues.•Troubleshoot a wide variety of end user technical issues.

As Technical Support Manager I led multiple teams of front line telephone, email and chat support technicians providing a high touch customer and technical experience to retail market software applications. Set direction on providing guidance, coaching, and motivation to support analysts to achieve performance targets for quality, productivity, and sales.•Led and motivated multiple teams of analysts and coaches to efficiently provide world class service to customers.•Facilitated customer resolution for escalated calls and engaged the necessary technical support.•Actively listened to the customer and translate customer issues and concerns so that the appropriate actionable measures can be taken to resolve issues.•Improved productivity and quality by highlighting deficiencies and recommending change in tools, training, processes, reporting and employee engagement.•Motivated the teams through coaching, career planning and setting educational objectives.•Observed and evaluated performance and provided feedback; participated/shadowed 1-on-1 coaching sessions.•Provided communication and training to representatives around procedures and tools.•Provided constructive feedback on a developing system of incentives and internal recognition for hard work and success’.•Managed key metrics and KPI’s to guide teams to goals and targets.•Advisory panel member to the engineering teams for development needs and assisted with feature/fix planning and testing.