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Jeffrey Lyons is listed as Service Desk Analyst based in Brisbane City, Queensland, Australia. AeroLeads shows a matched LinkedIn profile for Jeffrey Lyons.
Jeffrey Lyons previously worked as Service Desk Analyst at Aveo Group and ITSO (Information Technology Support Officer) at Queensland Police Service.
Strategic thinker and proactive problem-solver with a track record of delivering exceptional 1st & 2nd level IT support, implementing ITIL best practices and driving operational excellence. Extensive experience spans corporate, educational, medical, private business, and public service sectors. Leveraging a deep understanding of cutting-edge technologies and a commitment to customer satisfaction, I am poised to contribute my skills to elevate user experiences in a permanent full-time IT position within a supportive and collaborative team environment.● Continual skill development in IT Service Desk, with a customer-focused approach● Diverse experience in supporting Windows Server-Client network infrastructures● Experienced in both customer facing operations and offline documentation, and training● Enjoy actioning ITSM Tickets, working together with Customers to achieve successful solutions
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Brisbane, Queensland, Australia
Provide Level 1 & Level 2 ICT support to 2, 000 customer base Face-to-face, Walk-up, Telephone, and e-Based Ticketing (full ticket life-cycle) 30+ calls/day. Deliver end-to-end user experience, as single point-of-contact Deploy and support MOE (Windows 10 and Office 2016 / O365) Telstra liaison officer for telephony services (new, canceled, and sim.
Rockhampton, Queensland, Australia
Support QPS, QFES, QAS, SES 1st point-of-contact to sworn officers and civilian staff across all of Central Qld Reception | Day Room | TCS | CPIU | Stock Squad | Property Squad | Dog Squad | 000 Comms, | CIB | OCO | FCU | HR | Finance | Prosecutions | Counter Terrorism | Vehicle Impoundment | ETO Administer Desktops/Laptops, Printers, Mobile devices.
Rockhampton, Queensland, Australia
On-site IT support (walk-in, phone, email, service desk) for 4 Primary Schools 500+ user-base (Management, Admin, Teaching, Ancillary, Primary Students) Administered computer fleet; 200 Windows PC’s, 100 Chrome Books, 200 iPads Recurrently beta-test new hardware (reporting on suitability) for IT head office Video post-production, editing school camp.
Brisbane, Queensland, Australia
Worked in team of 8, providing IT support to clients via phone & on-site visits Educated clients by answering technical questions in plain to understand terms Performed maintenance on client networks, by updating and patching systems Modified ACL permissions to accommodate incoming and outgoing staff Monitoring of UPS units, scheduling replacements.
Rockhampton, Queensland, Australia
Managed daily IT running of 3 (1 local, 2 intra-state ) Aboriginal medical centers Championed 200 staff: Recep | Clinic | Medical | SEWB | Corp | ELT | Dental Administered on-premises Medical Director and PracSoft medical databases Diligently monitored A/V dashboards, actioning PC’s infected / non-compliant Utilized AD for user account management.
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Jeffrey Lyons is listed as Service Desk Analyst.
Jeffrey Lyons is based in Brisbane City, Queensland, Australia.
Jeffrey Lyons has worked for Aveo Group, Queensland Police Service, Catholic Education Diocese Of Rockhampton, Qtech Business Systems, and Bidgerdii Community Health Service.
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