Jeff Macdonald

Jeff Macdonald Email and Phone Number

Retired @ Kingston, ON, CA
Kingston, ON, CA
Jeff Macdonald's Location
Kingston, Ontario, Canada, Canada
Jeff Macdonald's Contact Details
About Jeff Macdonald

- ITIL- IT Service Desk design and operation- IT Support Procedures- IT Operational requirements- IT Service Management- IT SLA creation and negotiations- Desktop and printer service operationsSpecialties: IT Service Desk desgin and operationsITILVendor negotiations and relations

Jeff Macdonald's Current Company Details
Self-employed

Self-Employed

Retired
Kingston, ON, CA
Jeff Macdonald Work Experience Details
  • Self-Employed
    Retired
    Self-Employed
    Kingston, On, Ca
  • St. Lawrence College
    Director Of Client Services - Information Technology
    St. Lawrence College Oct 2013 - Present
    Kingston, Ontario
    Tri-Campus Areas of Responsibility - IT Service Desk- Desktop Technical Support- Classroom and Lab Management, - Capital Renewal for desktops, laptops, classrooms and computer labs- Print Services/Print Shop- Multi-Media Services
  • Kingston General Hospital
    Sr Manager, It Support Services
    Kingston General Hospital Jan 2003 - Sep 2013
    Kingston, Ontario
    • Set strategic goals and objectives for Information Management service delivery and project management using industry best practices (ITIL).• Prime for the review and acquisition of all PCs and Printers through an RFP process.• Interface with senior management in application development and Infrastructure Support.• Project management and implementation• IT Service Continuity and Disaster Recovery planning• Financial management of budgets related to employees and equipment.• Management of unionized staff through regular employee evaluations and goal setting.• Customer and vendor SLA management for contracts of IT goods and services supplied to the hospital• Policy creation and management related to Information Technology usage and equipment.
    View
  • Nortel Networks
    It Site Manager/Program Leader
    Nortel Networks Aug 2000 - May 2002
    Key Responsibilities- Site IT Manager for 12 locations - 25 direct staff reports- IT Service Management Delivery- SLA Creation & Management Delivery- Business proposals - customer & support group directions- Budget Management- Employee review, career mentoring
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  • Nortel Networks
    Senior It Consultant
    Nortel Networks Sep 1999 - Aug 2000
    Key Responsibilities- Investigate & make recommendations on a service delivery model for IT support- Consult and make recommendation to various IT service delivery groups.- Examine current and future IT Help Desk support models/tools.- Investigate & recommend changes to servers based on performance & capacity.
    View
  • Nortel Networks
    Senior Customer Prime - Advance Technology Center
    Nortel Networks Mar 1997 - Sep 1999
    Key Responsibilities- Contract negotiations for Integrated Systems Management Program.- Team lead, mentor, business & technical planning (global scope)- New product testing and release program- Customer software installation and support- Key interface with development team - customer requirments
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  • Bell Northern Research
    Senior Customer Support Analyst
    Bell Northern Research Feb 1995 - Sep 1997
    View
  • Nortel Networks
    Computer Operations Manager
    Nortel Networks Jan 1991 - Feb 1995
    View
  • Nortel Networks
    Computer Systems Operator
    Nortel Networks Jan 1988 - Jan 1995
    View
  • Northern Telecom
    Integrated Circuit Test Lab - Training Supervisor
    Northern Telecom Aug 1985 - Jan 1988
    Ottawa, Canada Area
  • Northern Telecom
    Integrated Circuit Test Lab Operator
    Northern Telecom Sep 1983 - Aug 1985

Jeff Macdonald Skills

Itil It Service Management Leadership Project Management Process Improvement Team Leadership Management Integration Service Delivery Networking Healthcare Information Technology Change Management Healthcare Disaster Recovery Training Customer Service Strategic Planning Technical Support System Administration Pmp Program Management Information Technology System Deployment Service Desk Team Building Business Analysis Troubleshooting It Strategy Analysis Software Development Vendor Management Requirements Analysis It Operations Business Process Improvement Budgets Testing Software Project Management Project Planning It Management Servers Continuous Improvement Lean Manufacturing Business Intelligence Business Process Customer Service Management Software Documentation Security Visio Governance Lean

Jeff Macdonald Education Details

Frequently Asked Questions about Jeff Macdonald

What company does Jeff Macdonald work for?

Jeff Macdonald works for Self-Employed

What is Jeff Macdonald's role at the current company?

Jeff Macdonald's current role is Retired.

What is Jeff Macdonald's email address?

Jeff Macdonald's email address is ma****@****ari.net

What is Jeff Macdonald's direct phone number?

Jeff Macdonald's direct phone number is +161333*****

What schools did Jeff Macdonald attend?

Jeff Macdonald attended Algonquin College Of Applied Arts And Technology.

What skills is Jeff Macdonald known for?

Jeff Macdonald has skills like Itil, It Service Management, Leadership, Project Management, Process Improvement, Team Leadership, Management, Integration, Service Delivery, Networking, Healthcare Information Technology, Change Management.

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