Jeff Macleod Email & Phone Number

Redmond, Washington, Us

Enabling our Enterprise customers’ successful adoption and productive use of Microsoft cloud technologies. I work front and center with our customers supporting their digital journey and empowering them to achieve more! As a CSAM I partner closely with the full Account team to prioritize and plan customer engagements and programs across cloud and on-premise workloads. Outcomes are defined through the use of programs designed to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization. Through the use of the support agreement the CSAM drives quality planning and delivery of support services to realize customer business outcomes and overall experience with Microsoft solutions. In addition to proactive work with my clients I also track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate.

Redmond, Washington, Us

Trusted business adviser to Microsoft’s Enterprise customers, providing Premier Support Services aligned to the customer’s priorities in order to maximize the business value of their Microsoft investment. The TAM manages the client’s diverse and complex scope of support issues by ensuring timely resolution of client issues through proper referrals and escalations to product specialists in those specific areas. Manage the client’s short term and long term IT projects, ensuring successful delivery of all services. Work with clients to develop and maintain a support delivery plan with the clients IT departments and provide assistance with all major IT tasks within the organization such as migrations and deployments. Assist customers in their digital transformation as they move many workloads to cloud based solutions.

Redmond, Washington, Us

Professional technical consulting, supporting and trouble-shooting service to developer customers using Microsoft development tools and technologies. Help customer build, debug and tune Web or native based applications by analyzing customer’s problems, tracing customer’s code / dump and writing sample code. Manage relationships among multiple customers, Technical Account Managers, Critical Problem Resolutions and other internal Microsoft resources. Collaborate with both Critical Problem Resolution and the Product Group to identify system problems in source code and recommend fixes.

Applied Information Technology

Bachelor, Psychology & Criminal Justice