Jeff Makela Email & Phone Number

Austin, Texas, United States

Same as previous position, Ascension transitioned some staff to Tech M.Currently supporting TeleTracking XT, TeleTracking IQ, Transfer Center Module, Transfer Center IQ and Iguana for nine Ascension ministries (30+ hospitals, 3000+ in-patient beds). Completed new implementation of TT IQ in 2020 in a five hospital network and just completed an IQ On-Prem upgrade in an eight hospital network. Have working knowledge of HL7 interfaces from multiple EMRs (Cerner, Sunrise, etc).

Austin, Texas, United States

Currently supporting TeleTracking XT, TeleTracking IQ, Transfer Center Module, Transfer Center IQ and Iguana for nine Ascension ministries (30+ hospitals, 3000+ in-patient beds). Completed new implementation of TT IQ in 2020 in a five hospital network and just completed an IQ On-Prem upgrade in an eight hospital network. Have working knowledge of HL7 interfaces from multiple EMRs (Cerner, Sunrise, etc).

Seton Administraion Offices

Provide desktop support for the three 24/7/365 departments in Patient Logistics at Seton Healthcare.Provide application and server support for TeleTracking patient and bed tracking software.Provide application and server support for N-Centaurus patient telehealth triage software.Provide application and server support for Rauland Nurse Call R4 & R5.Provide application and server support for ConnexALL.Provide application support and data input for AMION on-call software for… Show more Provide desktop support for the three 24/7/365 departments in Patient Logistics at Seton Healthcare.Provide application and server support for TeleTracking patient and bed tracking software.Provide application and server support for N-Centaurus patient telehealth triage software.Provide application and server support for Rauland Nurse Call R4 & R5.Provide application and server support for ConnexALL.Provide application support and data input for AMION on-call software for doctors.Provide on-call coverage for all three departments in Patient Logistics. Show less

Dell cancelled Atos’ contract and hired me as a full time employee. Laid off effective July 25, 2012.Responsibilities: Same as below under CDI

Same as below

Level II Desktop Support for SETON Family of Hospitals (SFH) in central Texas area supporting an extensive healthcare network of more than 9400 associates in 10 hospitals and multiple clinics•Lead desktop project technician, responsible for completing a wide range of project deliverables including application testing, technical writing and infrastructure deployment•Troubleshoot, repair, install, setup, de-install and transport Dell desktops, laptops and printers•Troubleshoot Citrix… Show more Level II Desktop Support for SETON Family of Hospitals (SFH) in central Texas area supporting an extensive healthcare network of more than 9400 associates in 10 hospitals and multiple clinics•Lead desktop project technician, responsible for completing a wide range of project deliverables including application testing, technical writing and infrastructure deployment•Troubleshoot, repair, install, setup, de-install and transport Dell desktops, laptops and printers•Troubleshoot Citrix Metaframe application issues on Windows operating systems•Deployment team member for the Dell Children’s Medical Center, Seton Medical Center Williamson and Seton Medical Center Hayes projects; participated in the deployment of over 1000 workstations & laptops and 1500 network and specialty printers while successfully meeting a fast tracked timeline•Troubleshoot application issues hosted on Citrix Metaframe server including Microsoft office, Cerner (primary patient care system) and many specialty applications•Extensive troubleshooting of network infrastructure and Cat 5 and 6 cables runs •Workstation multicast imaging and end user application and data migration•On-site support covering over 47 clinical and administrative facilities including eight urban and two rural hospitals.•Print server management, responsible for installing network printers and drivers, reloading drivers and configuring multiple vendor printers and copiers•Configuration of Canon ImageRunner and Ricoh Aficio copiers for network printing and scan to email•Provided training and mentoring to new technicians•Insuring HIPAA regulations are followed to insure medical record privacy•Knowledgeable in healthcare guidelines such as JACHO and emergency protocols like infection control and fire response Show less

Provide desktop support for Temple-Inland Financial, Guaranty Bank and Temple-Inland Forest Products Corp.•Fix hardware and software problems on user’s desktop computers and laptops•Primary support technician for users with Blackberry PDA devices for cellular and data connectivity with company resources•Primary support technician for the Item Processing department, which scans/saves/prints hundreds of thousands of customer checks daily using AFS and Unisys scanners and… Show more Provide desktop support for Temple-Inland Financial, Guaranty Bank and Temple-Inland Forest Products Corp.•Fix hardware and software problems on user’s desktop computers and laptops•Primary support technician for users with Blackberry PDA devices for cellular and data connectivity with company resources•Primary support technician for the Item Processing department, which scans/saves/prints hundreds of thousands of customer checks daily using AFS and Unisys scanners and printers•Upgrade Windows 9x computers to Windows 2000/XP•Build and install new computers•Install and configure banking and mainframe applications•Work with computer manufacture to replace non-functional hardware•Confirm computers have only licensed software installed and meet company configuration standards Show less

Provided desktop support and server support•Add/Remove new Outlook/Exchange mailboxesAssist troubleshooting with Genesis mortgage software

Assigned to the Judson CenterResponsibilities Included:•Optimize and maintain server backup rotation•Supported internal and external users in a Windows 98 environment•Maintained proprietary software packages•Set and maintain user mailbox limitations and other requirements•Maintain Exchange 5.5 server, NT 4 Server backup, Citrix server, NT4 file server •PC Modem support for external users•Research and recommend hardware and software (including SMS system… Show more Assigned to the Judson CenterResponsibilities Included:•Optimize and maintain server backup rotation•Supported internal and external users in a Windows 98 environment•Maintained proprietary software packages•Set and maintain user mailbox limitations and other requirements•Maintain Exchange 5.5 server, NT 4 Server backup, Citrix server, NT4 file server •PC Modem support for external users•Research and recommend hardware and software (including SMS system management server)•Supported all printers and printer server Show less

Provided network support including migration to Windows 2000 ADS, Exchange 2000 and Windows 2000 desktops•Upgrade and optimize Windows NT4 systems•Maintain Microsoft Exchange 5.5/2000 server•Implemented backup rotations for all servers, implemented antivirus solution for all computers/servers•Analyze Servers/Websites for security vulnerabilities and install fixes•Evaluate customer network configurations and support•Assisted in developing and installing brand new customer… Show more Provided network support including migration to Windows 2000 ADS, Exchange 2000 and Windows 2000 desktops•Upgrade and optimize Windows NT4 systems•Maintain Microsoft Exchange 5.5/2000 server•Implemented backup rotations for all servers, implemented antivirus solution for all computers/servers•Analyze Servers/Websites for security vulnerabilities and install fixes•Evaluate customer network configurations and support•Assisted in developing and installing brand new customer infrastructure systems (included wiring, hardware and all software)•Build and install IP Networks•Web hosting and secure web hosting •Analyze and troubleshoot network traffic on LAN/WAN•Develop secure website directory using IIS 5•Support and Maintain 6 proprietary applications including Access, and SQL databases•Analyze and maintain Merlin phone systems and Amanda voice mail•Coordinate development platforms through use of multiple version control packages•Analyze website usage using Microsoft Site Server•Building and Installing Windows PC•Replace all computer hardware (including hard drives, processors, motherboard)•Troubleshoot PC software and hardware in diverse customer environments•Troubleshooting IP routing and connectivity issues on LAN•Maintain multiple Microsoft SQL Servers•Support DPS Velocity Editing System•Responsible for network documentation and licensing•SSL configuration and support•Provided desktop support for all internal and external employees using Windows 98/NT4/2000/XP; MS Office 2000/XP•Respond to online trouble tickets using proprietary company system Show less

Supported and coordinated problems with client applications, hardware, network and server problems in a Windows based environment•Provided first-level networking support•Lead DHCP server support specialist•Ensure system availability by remotely supporting software and hardware•Use root level access to modify, delete or create files necessary to maintain stable working environments•Assist 3rd party vendors by providing support and verifying functionality•Tested 3rd party… Show more Supported and coordinated problems with client applications, hardware, network and server problems in a Windows based environment•Provided first-level networking support•Lead DHCP server support specialist•Ensure system availability by remotely supporting software and hardware•Use root level access to modify, delete or create files necessary to maintain stable working environments•Assist 3rd party vendors by providing support and verifying functionality•Tested 3rd party vendor software prior to deployment and installation•Provide basic troubleshooting for network components•Support mainframe servers using IrmaWin•Support various SMS functions Show less

Provided first level support for UPS customers, utilizing UPS Online Office and Online Pro Software, including hardware support on Windows machines•Provided training and mentoring to new technicians