Jeff Makela Email & Phone Number

Austin, Texas, United States

Same as previous position, Ascension transitioned some staff to Tech M.Currently supporting TeleTracking XT, TeleTracking IQ, Transfer Center Module, Transfer Center IQ and Iguana for nine Ascension ministries (30+ hospitals, 3000+ in-patient beds). Completed new implementation of TT IQ in 2020 in a five hospital network and just completed an IQ On-Prem.

Austin, Texas, United States

Currently supporting TeleTracking XT, TeleTracking IQ, Transfer Center Module, Transfer Center IQ and Iguana for nine Ascension ministries (30+ hospitals, 3000+ in-patient beds). Completed new implementation of TT IQ in 2020 in a five hospital network and just completed an IQ On-Prem upgrade in an eight hospital network. Have working knowledge of HL7.

Seton Administraion Offices

Provide desktop support for the three 24/7/365 departments in Patient Logistics at Seton Healthcare.Provide application and server support for TeleTracking patient and bed tracking software.Provide application and server support for N-Centaurus patient telehealth triage software.Provide application and server support for Rauland Nurse Call R4 & R5.Provide.

Dell cancelled Atos’ contract and hired me as a full time employee. Laid off effective July 25, 2012.Responsibilities: Same as below under CDI

Same as below

• Level II Desktop Support for SETON Family of Hospitals (SFH) in central Texas area supporting an extensive healthcare network of more than 9400 associates in 10 hospitals and multiple clinics
• Lead desktop project technician, responsible for completing a wide range of project deliverables including application testing, technical writing and infrastructure deployment
• Troubleshoot, repair, install, setup, de-install and transport Dell desktops, laptops and printers
• Troubleshoot Citrix… Show more Level II Desktop Support for SETON Family of Hospitals (SFH) in central Texas area supporting an extensive healthcare network of more than 9400 associates in 10 hospitals and multiple.
• Troubleshoot Citrix Metaframe application issues on Windows operating systems
• Deployment team member for the Dell Children’s Medical Center, Seton Medical Center Williamson and Seton Medical Center Hayes projects; participated in the deployment of over 1000 workstations & laptops and 1500.

• Provide desktop support for Temple-Inland Financial, Guaranty Bank and Temple-Inland Forest Products Corp.
• Fix hardware and software problems on user’s desktop computers and laptops
• Primary support technician for users with Blackberry PDA devices for cellular and data connectivity with company resources
• Primary support technician for the Item Processing department, which scans/saves/prints hundreds of thousands of customer checks daily using AFS and Unisys scanners and… Show more Provide desktop support for.
• Primary support technician for the Item Processing department, which scans/saves/prints hundreds of thousands of customer checks daily using AFS and Unisys scanners and printers
• Upgrade Windows 9x computers to Windows 2000/XP

• Provided desktop support and server support
• Add/Remove new Outlook/Exchange mailboxesAssist troubleshooting with Genesis mortgage software

• Assigned to the Judson CenterResponsibilities Included:
• Optimize and maintain server backup rotation
• Supported internal and external users in a Windows 98 environment
• Maintained proprietary software packages
• Set and maintain user mailbox limitations and other requirements
• Maintain Exchange 5.5 server, NT 4 Server backup, Citrix server, NT4 file server

• Provided network support including migration to Windows 2000 ADS, Exchange 2000 and Windows 2000 desktops
• Upgrade and optimize Windows NT4 systems
• Maintain Microsoft Exchange 5.5/2000 server
• Implemented backup rotations for all servers, implemented antivirus solution for all computers/servers
• Analyze Servers/Websites for security vulnerabilities and install fixes
• Evaluate customer network configurations and support

• Supported and coordinated problems with client applications, hardware, network and server problems in a Windows based environment
• Provided first-level networking support
• Lead DHCP server support specialist
• Ensure system availability by remotely supporting software and hardware
• Use root level access to modify, delete or create files necessary to maintain stable working environments
• Assist 3rd party vendors by providing support and verifying functionality

• Provided first level support for UPS customers, utilizing UPS Online Office and Online Pro Software, including hardware support on Windows machines
• Provided training and mentoring to new technicians