The Supervisor of Analytics & Integration Services coordinates analytics tasks across all applications and oversees project planning and development processes for Clarity, Radar, Reporting Workbench, cubes, SlicerDicer, Cogito Data Warehouse, and any third-party tools, such as BusinessObjects, Web Intelligence and Explorer. This position supervises and coordinates the Integration Team’s activities such as the analysis, technical design, and all issue triage necessary to implement and support interfaces. The Supervisor works closely with customers, application teams, and technical teams to ensure that interfaces meet the needs of end users. The Supervisor works as part of an integrated team focused on development of clinical and financial interfaces using the Infor Cloverleaf and Epic Bridges interface environments.

The Senior Systems Analyst devises, and designs computer system requirements, both hardware and software, for the selection and implementation of purchased software to provide a solution to moderately difficult to extremely complex business problems, and formulates procedures for their solutions. The Senior Systems Analyst plays a lead role in the planning, selection, modification and implementation of systems.

The Systems Analyst devises and designs computer system requirements for the selection and implementation of purchased software to provide a solution to moderately difficult business problems, or for segments of more complex problems, and formulates procedures for their solutions. The Systems Analyst plays a lead role in the modification and implementation of major systems, and in the development of junior staff members.

The Applications Analyst III develops project plans, schedules and procedures for the selection and implementation of purchased software to provide a solution to a variety of well defined business problems, or for segments of complex and difficult problems or systems. The Applications Analyst III plans the computations or processes necessary for computer solutions, and when appropriate, works closely with other staff members to complete the necessary tasks.

The Applications Analyst II develops procedures and converts these procedures into applications, programs and queries required for computer solutions. The Applications Analyst II also implements purchased software for the solution of well defined, routine business problems. Those in this position continue to work under the guidance of senior staff members.

The Customer Support Analyst III is responsible for responding to customer needs relating to equipment and software problems. Acts as the primary point of contact for customer service issues and as a resource for other departmental staff. Responsible to have an extensive knowledge of a diverse array of computer equipment, systems and applications. As a knowledgeable and experienced staff member, provides mentoring and guidance to other departmental staff. May lead projects and coordinate efforts of other staff members. Works under only very general direction; independently determines and develops approach to priorities. Monitors the type and volume of problems, evaluates trends, and recommends corrective actions. Coordinates projects and implements service improvements for the benefit of customers and other IS staff.

The Customer Support Analyst II is responsible for responding to customer needs relating to equipment and software problems. Acts as the primary point of contact for customer service issues. Has a good working knowledge of a diverse array of computer systems, equipment and applications. Provides solutions to a wide array of day-to-day problems. Takes responsibility for the problem and ensures that proper resources are deployed and a fix is provided. Works under the guidance of CSA III or department manager. Work is reviewed upon completion for adequacy in meeting objectives. Performs routine and special assignments in support of departmental objectives often functioning across disciplines and areas of expertise. Documents all problems and their resolution so that a history of problems can be developed and used as a reference by other staff when necessary.

The Customer Support Analyst I is responsible for the daily computer systems operations and the timely processing of information in and through the computer systems, including the printing, quality control and distribution of reports. The CSA I works under general supervision, completes routine assignments, follows specific, detailed instructions, and ensures that jobs and tasks are scheduled and completed on time. Must have a basic knowledge of a diverse array of computer equipment, systems and applications. Interacts with a large and diverse customer base, handling all calls in a professional manner. Follows up on problems and ensures a fix is provided to the customer’s satisfaction. Documents all problems and their resolution so that a history of problems can be developed and used as a reference by other staff when necessary.