Jeff Maroney is a Sr. Analyst | Customer Experience (CX/CE) Analytics | Business and Government (BGCO) , Supervisor – Business and Government Customer Operations (BGCO) Technical Solutions, Supervisor - Wireless Enterprise Help Desk, Business and Government Customer Operati at Verizon Wireless. Colleagues describe them as "Jeff is the kind of person who can break down problems into the smallest parts, organize, simplify, and then develop a structured plan that ensures projects are completed efficiently and to a standard that is above what our customers expect. He identifies inefficiencies in how things operate and not only finds solutions to those inefficiencies, but shares best-practices with the team so that others save time and frustration. To take it further, he fully documents his methods so that it can easily be reproduced and shared beyond the team." and "Jeff and I met at Verizon in 2012, and at the time he was my direct Manager/Leader, Jeff was new to leadership and he hit the ground running. Jeff made it known to our team that he wanted us to be the highest-performing team and strived for us to perform our best. During this time, Verizon introduced a new product that didn't launch well, and morale on the team was very low as we took call after call of frustrated customers. Jeff, even though he was new to his role, showed expert leadership skills, first by showing us that he cared about our wellbeing, he'd jumped on phone calls and talk us up to customers to overcome their escalated frustrations, and he bought rewards to help improve our morale and help drive us to reach our goals. He took the time to ensure our needs were addressed so that we could function at peak efficiency. A few years later i got hired on a team with Jeff where he wasn't my leader, but my senior. Jeff's used the platform to accelerate my skills and drive my performance. He gave me many teachable moments when learning to use Excel, Tableau, and other Data Analysis and visualization programs. When it comes to Jeff the thing that sets him apart is his internal drive. He is always striving for better. He accepts and applies feedback to push himself (and his team) to become the best. For 2 years I watched Jeff and observed his leadership skills grow, and his ability to Analyse and visualize data skills grow exponentially. Jeff is a person who shows true leadership and i'd recommend him to anyone."