Manage Tier 1, Tier 2, and Tier 3 teams responsible for various cloud services, including Exchange Online, Teams, SharePoint Online, Power Platform, OneDrive, Security & Compliance, Identity, Azure infrastructure, Azure Virtual Desktop (AVD), and Kubernetes. Instrumental in developing strategies, implementing best practices, and driving continuous improvement across our cloud operations.

Teach Online IT Courses

• Manager of 2 million dollar technology budget that facilitates the purchase of all computer assets, including audiovisual, instructional/presentation technologies. Utilize long view approach to budgeting by developing standardization approaches designed to reduce ongoing maintenance and support costs.• Manager of technical support department with 15 fulltime technology specialist staff and 6 part-time staff on five separate campuses. • Provide maintenance, repair and upgrades for 3500+ multiplatform computers, printers, and AV equipment.• Manage and maintain 40 computer classrooms, 10 computer labs and 20 video conference locations throughout the campuses.• Provide technical support for all academic and administrative users on 5 campuses. • Maintain technology oversight for new classroom and building projects. Work with project managers and design/construction administration staff during program development phase to ensure contract procurement processes and contract administration tasks include and meet current technology standards.• Designed and implemented a standard audio and visual technology template for all new and retrofitted classrooms to create a multimedia friendly learning environment. Routinely conduct one-on-one, in-classroom training with faculty and staff who intend to utilize the technology classrooms.• Instrumental in the development and testing of services vital to network functionality. Works with network administrators to implement best practice standards and procedures regarding PC setup. Helped test and evaluate network service levels to bring Multicasting and QOS to Macon State College network infrastructure.• Key advisor for planning and development of long term strategic goals for systems and software in conjunction with end users and department managers. Coordinates with engineering, business and database administration departments to implement desktop systems that utilize industry best practices.