Jeff Mccoll Email & Phone Number
Who is Jeff Mccoll? Overview
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Jeff Mccoll is listed as Director at Sunshine Coast Art & Framing, based in Maroochydore, Queensland, Australia. AeroLeads shows a matched LinkedIn profile for Jeff Mccoll.
Jeff Mccoll previously worked as General Manager at Sunshine Coast Publishing and Development & Operations Mgr at Wishlist (Sunshine Coast Health Foundation). Jeff Mccoll holds Diploma, Hotel And Restaurant Administration from Niagara College.
About Jeff Mccoll
For over 25 years I have managed teams and businesses where customer experience and satisfaction is front and centre for success and growth. Right from my teenage years working in hotels and restaurants in Canada to managing global hospitality and commerce brands in Australia I have been hooked on customer satisfaction. And my passion for hospitality has never waned.I have worked with many global brands including Minor Hotels, Lone Star Restaurants, Hotels within the Niagara Region and British Columbia, BMW, Sensis and APN Newspaper group. The common thread throughout my career across hospitality, automotive finance and media has been fickle markets, industry disruption and the need to be better than the competition. Customer satisfaction and exceptional experience delivery is multi-faceted. It requires cohesive team and department collaborations with a focus on internal stakeholder satisfaction and innovative and value packed services and products. Staff care and managing their goals is core to the building blocks of customer satisfaction. Known to be somewhat unique, I enjoy both left and right brain business functions. Numbers and relationships matter equally and I have had fantastic opportunities to fine tune my financial, P&L, operations sales, team management, processes, product development and hospitality skills.
Listed skills include Online Advertising, Management, Customer Satisfaction, Food And Beverage, and 8 others.
Jeff Mccoll's current company
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Jeff Mccoll work experience
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General Manager
Sunshine Coast Publishing produce the weekly high quality gloss news and lifestyle magazine My Weekly Preview, quarterly SALT Magazine, monthly Your Time magazine for The Sunshine Coast and Brisbane. The free news website sunshinecoastnews.com.au
Development & Operations Mgr
In this diverse role, I manage our relationship with our Corporate Partners which include existing and new relationships. The operational portion of my role includes supplier contracts, creating processes and systems and cost control.
National Operations & Support Manager - Food & Beverage
As a member of the leadership team my role was to develop and support the national management as the Australian business operations transitioned to a de-centralised model across their 14 sites. Managing 2 direct reports I had responsibility for supporting over 30 Executive, Food & Beverage, Hotel and General Managers. Alongside the de-centralisation process remit I managed all national F&B operations, daily revenue and labour control, site visits, staff coaching, P&L, audits, system support and staff trainingAchievements=========+ Navigated teams through signficiant change to minimise personal and professional impact.+ Designed and implemented internal processes that enabled de-centralisation+ Re-negotiated key supplier contracts+ Successful re-brand of a ‘concept’ restaurant to a ‘general’ one+ Steered the purchase of a new POS system for the all F&B outlets+ Streamlined food costing analysis and menu design processes
Business Manager
Part of the dealership team I managed all financial & insurance products within the business and with BMW Finance Head Office. As an Accredited Credit Representative for BMW Finance I managed all my KPIs of sales, income per vehicle and all external financial communications with customers and BMW Finance.Support and training across the executive, sales, aftermarket, delivery and administration teams to ensure customer satisfaction and processes were aligned. Achievements =========+ Built a reputation as a finance manager of integrity and due diligence+ Placed 2nd in Business Manager of Year 2016 for Provincial Dealers + BMW Finance Team Of The Year 2016 for Provincial Dealers+ Dealer of the Year 2016 (which has a core Finance measurement)+ Efficient with all finance and customer processes
Media Sales Manager- Sunshine Coast Daily
Managed 2 sales teams of 12 sales and support staff and $4.5Million revenue in the Motoring & Key Account Retail divisions. Responsible for all online and print motoring and associated business across the Sunshine Coast Daily, Community Newspapers and other specialist publications. Achievements=========+ Developed key new products resulting in an increase of readership engagement and clients+ Built and maintained strong editorial relations ensuring product coverage and sales revenue+ Maintained consistent market share and revenue in a highly volatile and disruptive market+ Implemented staff retention and loyality programs which reduced hiring and retraining costs
Food & Beverage Manager Niagara On The Lake
Management of 50 staff and revenue of $4.3 M across all facilities. Key member of the leadership team comprising of General Manager, Executive Chefs, Front of House, Concierge and Guest Relations. Oversaw all standard operating procedures, staff, quality control, OH&S, budgets, revenue, supplier management, menu management and contracts. Was the Acting Hotel Duty Manager as needed. Achievements =========+ Developed and implemented local off season campaigns circa $65K ahead of revenue budget & $234K YOY results+ Created and managed high revenue generating partnerships with partners and wineries for offsite catering for corporate/wedding functions+ Managed Secret Shopper Analysis and incentives+ Hired and trained a high performing and tight knit F&B team+ Implemented key cost saving processes which had a positive impact throughout the business
State Sales Manager, Trading Post & Yellow Pages
Senior sales management roles across the Trading Post, Yellow Pages Online, White Pages Online and CitySearch product brands. Managed up to 40 sales staff and assistant managers with revenues of over $ 7 million in different divisions. Hiring and training of staff, budget and revenue management, product launches, business plan forecasting, credit management sales campaign development, competitor analysis, leadership team collaboration and multi product cross selling initiatives.Achievements =========+ State Retail Sales Manager - 08/09, 115% Budget 09/10 (in a volatile market)+ State Business Development,- 07/08 Top BD sales team nationally + State Commercial Sales Manager-Interim - Managed 150K weekly budgets+ State Online Sales Manager - Doubled YOY revenue & customers. launched new QLD Team+ Achieved overseas Incentive Trips + High staff retention rates and client loyality
General Manager
Managed the Toowoomba and Browns Plains venues with over 100 staff and 4 assistant managers. Responsible for revenue, P&L, inventory, marketing, hiring, administration, quality assurance, hiring, training and community engagement management,Achievements=========+ Raised average PFO from 12-13% to 21-22%+ Reduced average food costs from 36% to 33.5-34%+ Reduced labour costs from 20-21% to 16.5-17%+ Increased Quality Assurance scores from 65% to +80%
Jeff Mccoll education
Frequently asked questions about Jeff Mccoll
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What company does Jeff Mccoll work for?
Jeff Mccoll works for Sunshine Coast Art & Framing.
What is Jeff Mccoll's role at Sunshine Coast Art & Framing?
Jeff Mccoll is listed as Director at Sunshine Coast Art & Framing.
Where is Jeff Mccoll based?
Jeff Mccoll is based in Maroochydore, Queensland, Australia while working with Sunshine Coast Art & Framing.
What companies has Jeff Mccoll worked for?
Jeff Mccoll has worked for Sunshine Coast Art & Framing, Sunshine Coast Publishing, Wishlist (Sunshine Coast Health Foundation), Minor Hotels, and Coastline Bmw.
How can I contact Jeff Mccoll?
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What schools did Jeff Mccoll attend?
Jeff Mccoll holds Diploma, Hotel And Restaurant Administration from Niagara College.
What skills is Jeff Mccoll known for?
Jeff Mccoll is listed with skills including Online Advertising, Management, Customer Satisfaction, Food And Beverage, Marketing, Hospitality, Seo, and Hospitality Management.
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