Jeff Mcgregor Email & Phone Number

Tyler, Texas, United States

Tyler, Texas Area

Tyler, Texas Area

 Monitor budget for Capital projects, local system P&L, establish local system’s monthly budget for contract labor, managing full cycle of PO’s. Helped establish new Auto-Invoicing process for contract labor within the Texoma Region, including writing process for discrepancy submission from vendors and working with local system leadership and vendor.

Tyler, Texas Area

 Stand up Texoma Node Element Surveillance Team (N.E.S.T.) managing multiple reactive and preventative outage processes, enhanced Nodegrade processes, added Facilities monitoring and standardized Regional procedures. Team is outperforming all other Regions. Lead group of Dispatchers in Regional Dispatch Department responsible for customer appointment.

Tyler, Texas Area

Manage Voice Operations for Texoma and Mid-South Region. Managed a team of 5 Supervisors and 74 agents. Supported Voice Operations Order Management transactions, installation of all products, advanced troubleshooting for Phone and Home Security customers, and performed Plant Monitoring/Outage Dispatch for the Central, Mid-South, and Texoma Regions..

Tyler, Texas Area

 Completed User Acceptance Testing (UAT) and Operational Readiness Testing (ORT) for Sigma data provisioning platform that included identifying work order processing and resolving errors. Played a major role in Telephone UAT and ORT testing between ICOMS, Sigma, and Sprint. Helped identify errors in templates and researched corrections using knowledge of.

Tyler, Texas Area

• Worked with call center and local office managers to implement VSN for Tyler to be the centralized dispatch department for MAC region.
• Created Methods & Procedures for MAC region pertaining to after-hours and weekend service call procedures.
• Monitored and evaluated agents for coaching opportunities using motivational skills and retraining team members as needed.