Jeff Mclean Email and Phone Number

• In charge of day to day IT operations internally and for franchise locations• Designed full OS update and curriculum configuration for MacOS machines using macdeploystick and custom shell scripts to utilize on-site Synology NAS devices for single step machine reimaging• Performed full inventory of equipment and IT related expenses and reduced costs where possible by eliminating unneeded monthly charges for accounts and software• Researched and planned for a variety of upcoming projects including CDNs for content delivery and cloud server hosting to reduce costs of a MSP managing hardware servers

• Managed Sharepoint 2013 sites and servers• Managed Sitefinity sites and servers• Created Data Backup Plans and perform Risk Assessments for all assigned applications• Monitored entire infrastructure and websites with KS Soft HostMonitor• Wrote and implement PowerShell scripts to test and monitor test cases which are not covered by baseline monitoring tools• Created and modify monitors in CA Unified Infrastructure Manager• Troubleshot any issues that arise on Windows servers (2008+)• Deployed and configure IIS (7.0+) sites and applications• Troubleshot issues related to IIS sites and applications• Created F5 Load Balancer VIPs including iRules, Pools, Nodes, Monitors, Profiles• Took place in a rotating on call schedule

• Managed tickets in ServiceNow for Sharepoint, Exchange, F5 and Windows Server queues• Managed Sharepoint access requests and new site requests• Managed Exchange 2010 requests for special access or administration not covered by standard workflow• Provisioned and manage Amazon Web Sevices (AWS) instances• Provisioned and deploy Windows VMs per requestor specification and deliver fully updated, secured machine to requestor• Troubleshot any issues that arise on Windows servers (2008+)• Deployed and configure IIS (7.0+) sites and applications• Troubleshot issues related to IIS sites and applications• Created F5 Load Balancer VIPs including iRules, Pools, Nodes, Monitors, Profiles• Fully scripted deployment of F5 Load Balancer VIPs using Ansible• Managed and execute project migrating approximately 70 VMs in Dev/QA/UAT/Production to a new data center and domain, including SQL, SQL Reporting, IIS/.net Application, Utility, Load Balancer tiers• Worked with QA to test new environments thoroughly and correct any issues identified• Documented new environments extensively including network maps and design sheets• Created new PCI compliant payment processing servers for multiple contracts• Took place in a 24x7 on call schedule on a 4 week rotation

• Review all new sales opportunities to confirm resource assignment• Migrate new clients into Citrix Xenapp 6.5 environment and upgrade existing clients from Citrix Presentation Server 4.5 and Xenapp 6.0 into Xenapp 6.5 environments.• Perform discovery on incoming clients to identify all existing resources• Provision and deploy servers using VMWare Vsphere• Troubleshoot, modify, and publish applications to work in Citrix and Terminal Services environments.• Migrate and troubleshoot SQL databases in SQL Server 2005 and SQL Server 2008 / 2008 R2.• Migrate and troubleshoot sites and services in IIS 6.0 and IIS 7.0.• Create Exchange Data Availability Groups for email disaster recovery• Create Windows Distributed File System replication groups for file disaster recovery• Migrate data and email to new environment using tools including MigrationWiz and Robocopy• Configure applications for first time use to provide a seamless migration• Perform rigorous testing and QA with new clients to verify application readiness• Provide group and private training for end users• Maintain and perform troubleshooting in VMWare to upgrade and monitor virtual infrastructure.• Monitor internal infrastructure and performance using such tools as Edgesight, Kaseya, PRTG, Microsoft System Center Operations Manager (SCOM).• Migrate new companies into an environment of over 2000 VMs in multiple domains and AD sites using best practices to identify the best location to migrate companies to.• Utilize multiple project management and ticket tracking systems including Connectwise and Zendesk• Document all migration related work and customizations in Connectwise for smooth hand off to Support side of organization• Work with Developer group on identifying programmatic issues and submit complete reports for Dev to correct and implement fixes

* Provide software support for investment software for the commodities, foreign exchange, equities, and options markets.* Take incoming phone calls regarding sales and support for the investment software. * Provide upper level support via Go2Assist to remotely access customer computers for training and support. * Monitor and respond to website-generated support tickets submitted to a proprietary system.* Use a proprietary system for noting and managing customer accounts. * Monitors NIMBUS alerts for all servers and services of the Wizefeed Datafeed and Wizetrade E-commerce Store. * Contacts appropriate member of the Operations or Development team to resolve any issues. * Provide all support and monitoring of overnight processes.* Train customers in proper use of investment software and educate them in reading various markets. * Reports all major issues to the proper team using a web based ticket system. * Monitor WizetradeTV feeds to ensure constant up-time.

* Provided high level technical support to end users for HP hardware and software with onsite support and installation for network printers, servers and workstations. * Performed warranty work on HP tablets, laptops and PCs including troubleshooting, ordering and installation. * Performed installation and training for ImageQuest, WebJet Admin and HP Digital Sending Software. * Facilitated the conversion from paper ticket system to full mobile office environment for Field Technicians. * Streamlined the ordering and inventory management processes to reduce excess inventory and minimize loss. * Used MAS200 to manage and track inventory, create purchase orders and returns, create sales order, quotes and invoices; as well as follow up with customers on A/R issues including posting payments, collections and pricing disputes. * Used custom software to enter, track and dispatch service calls for mobile Field Technicians.

* Managed associates, including training and assisting new hires in company policy and retail merchandising. Created associates' schedules. Assisted other stores with company computer system. Repaired registers. Acted as specialist in store resets when stores were converted from Eckerd systems to CVS systems and merchandise. Recognized as a 'Hurricane Hero' for being instrumental in reopening stores and making sure the community had access to medications and supplies following Hurricane Katrina.

* Sold products to businesses, industrial establishments and individuals for manufacturing. Quoted prices and credit terms and prepared sales contracts for orders obtained. Received sales calls and internet orders, processing credit card transactions, issuing invoices and product order. Collected past due invoices, compiling data using spreadsheets and databases. Ordered new stock, maintaining inventory quantities. Tested and implemented new product lines, managing product prices based on market data. Troubleshoot electrical issues, sizing solar panel arrays. Managed a shipping clerk. Assisted customers in selecting and ordering the product that best fit their needs. Dealt with any issues as related to shipping damages and dissatisfaction with products while and maintaining a client base that is happy with our products and services.