Jeff Mcnally Email and Phone Number
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Reliable IT professional specializing in desktop and network support. Brings extensive experience in diverse technical areas to offer trouble shooting solutions. Possesses more than five years experience performing remote trouble shooting maintenance and configuration activities in commercial and consumer environments. Delivers hands-on and remote installation and configuration of software, hardware, and customer routers. Reduces downtime to improve efficiency and problem solving for end users while reducing risk.Specialties: End user troubleshooting. Windows environments. On-site and phone support.
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Product Support SpecialistCornerstone OndemandOttawa, On, Ca
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Product Support SpecialistCornerstone Ondemand Jul 2022 - PresentOttawa, Ontario, Canada -
Tech Support AnalystThe Ottawa Hospital Jan 2014 - May 2014Member of Project 8 team. Prepared and deployed new PCs running Windows 7 & Widows 8.1. Performed remote OS upgrades from Windows XP to Windows 7 and 8.1. Performed hardware upgrades to PCs to ensure new OS compatibility. -
Partner Onboarding ManagerLevel Platforms Nov 2011 - Jul 2013Kanata, OnNow AVG Technologies. Communicate with clients to prepare for their software installation. Verify servers are ready for installation. Create and maintain accounts in Tigerpaw and Salesforce. Maintain training information with GoToTraining and Microsoft CRM. Managed an maintained service accounts for NOC clients. Level Certified 2012. -
Assessment Processing ClerkCanada Revenue Agency Apr 2011 - Jul 2011Processing T3 Income Tax returns. Contacting clients for information. Verifying calculations. Data entry. -
Call Center AgentVolt Workforce Solutions Sep 2010 - Apr 2011Currently contracted to support HP systems for a corporate client. -
Assessment Processing ClerkCanada Revenue Agency Feb 2010 - Jul 2010Processing T3 Income Tax returns. Contacting clients for information. Verifying calculations. Data entry.
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Geek Squat AgentBest Buy Nov 2009 - Jan 2010Troubleshooting PCs. Setting up new PCs. Virus removals. Operating System reinstalls. Consumer support.. -
Assessment Processing ClerkCanada Revenue Agency Apr 2009 - Aug 2009Processing T3 Income Tax returns. Contacting clients for information. Verifying calculations. Data entry.
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Resolution ExpertDell Canada Jun 2006 - Jun 2008Hired for call center environment performing telephone troubleshooting of business and consumer computer systems. Processing part replacements and service calls. Selling upgrades and accessories. Processing transactions over the phone and resolving customer issues for customers across North America and the UK. • Served on average 2400 clients per year with a minutes per call average of 37 minutes with an 80% resolution rate.• Conducted large volume troubleshooting services with a thorough understanding of the process cycle to identify the source of problems and as a result more effectively lead users to solutions.• Provided business systems, network and Internet support to users in response to identified difficulties in collaboration with customer service, on-call department, and third party contractors. -
Service TechnicianPc Cyber Aug 2004 - May 2006Hardware diagnostics. Software troubleshooting. Software installations. System assembly. Hardware installations. Selling parts and systems. Processing transactions. Interacted with customers. Guiding customers over the phone.
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Service TechnicianKeller Williams Ottawa Realty Feb 2004 - Aug 2004Contract work. Troubleshooting computer problems. New installations. Maintenance of all the systems. Troubleshooting agents’ home computers, and instruction on software usage. VPN setups.
Jeff Mcnally Skills
Jeff Mcnally Education Details
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Computer Science -
Computer Programming/Programmer, General
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Enterprise Network Specialist
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A.Y. Jackson Secondary SchoolOntario Secondary School Diploma
Frequently Asked Questions about Jeff Mcnally
What company does Jeff Mcnally work for?
Jeff Mcnally works for Cornerstone Ondemand
What is Jeff Mcnally's role at the current company?
Jeff Mcnally's current role is Product Support Specialist.
What is Jeff Mcnally's email address?
Jeff Mcnally's email address is jm****@****l.on.ca
What is Jeff Mcnally's direct phone number?
Jeff Mcnally's direct phone number is +161386*****
What schools did Jeff Mcnally attend?
Jeff Mcnally attended Algonquin College Of Applied Arts And Technology, Algonquin College Of Applied Arts And Technology, Algonquin College Of Applied Arts And Technology, A.y. Jackson Secondary School.
What are some of Jeff Mcnally's interests?
Jeff Mcnally has interest in New Technology, Theatre, Karaoke, Computer Hardware, Computer Software, Acting.
What skills is Jeff Mcnally known for?
Jeff Mcnally has skills like Troubleshooting, Hardware, Problem Solving, Computer Hardware, Windows 7, Operating Systems, Active Directory, Windows, Windows Server, Laptops, Servers, Dns.
Not the Jeff Mcnally you were looking for?
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2toronto.ca, rogers.com -
4gmail.com, remsoft.com, unb.ca, unb.ca -
Jeff McNally
Saint John, Nb -
Jeff McNally
Toronto, On
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