Responsible for Know Your Customer (KYC) Program, including Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD), Risk Evaluations, and Screening.Designed and implemented the customer risk scoring methodology to enhance and improve assessment of customer risk.Increased the capacity of Periodic Reviews performed by over 500% while aligning the process to risk through team development.Worked closely with auditors and regulators on issue identification and executed apropriate action plans timely.

Served as a Senior Manager within Citi Private Bank's Business RIsk and Control Organization leading a team of 32 analysts, team leads, and managers.Managed portfolio of AML and Risk & Control projects, including technology enhancements.Led team responsible for performing holistic KYC reviews of higher-risk relationships, ensuring timely completion of Periodic Reviews, monitoring of KYC Exceptions and Significant Change Cases, and reviews of Sanctions (OFAC) case dispositions.Oversaw additional non-AML processes including client complaints, Mortgage Loan Origination monitoring, training tracking, and business continuity.

Managed team of 44 AML Analysts that evaluated AML risk associated with onboarding and maintaining higher risk clients from multiple lines of business.Provided leadership and direction in overseeing the Risk Evaluation Management (REM) Team’s Know Your Customer (KYC) and Enhanced Due Diligence (EDD) reviews of Citi Private Bank, International Personal Banking, and Personal Wealth Management.Proactively identified areas of inefficiencies to streamline efforts and improve production. Began with Citi as an analyst, subsequently promoted to team lead, then manager.