Position OverviewThe Employee Engagament Associate implements employee engagement initiatives at a site level: communication, incentive, recognition and retention efforts, etc. Duties and Responsibilities•Plans, implements and maintains the Employee Engagement initiatives at the local site of responsibility•Coordinates with Vendors, Suppliers, Finance and Purchasing/Admin. Team for potential company promotional items for Employee Engagement projects within a given budget at the local site/s of responsibility•Gathers feedback obtained through post event surveys and analyze/provide a plus-delta debrief of the project.•Maintains and mobilizes Employee Engagement Champions and TRC Ambassadors before and after every initiative implemented at the local site & regional level of responsibility•Supports regional level of activities by being the main POC for the site on implementation and logistics•Responsible for Brand Display within site – CX360 is branded effectively in the Site•Ensures Rewards & Recognition program effectiveness•Supports external job fair events for Recruiting/ Sourcing•Ensures Corporate Social Responsibility programs are deployed within local site of responsibility•Contributes to Results Newsletter at Site level•Communicates the Perks Partnership Program of the Company within the local site•Supports other departments in hyping up their announcements/communications•Assists in allocating the Employee Engagement budget for the site of responsibility across the activities and events to be implemented

Position OverviewThis position provides operational support to the fraud prevention department whose goal is to minimize fraud losses. Specifically, this call center position reviews orders placed to determine if suspicious activity is fraudulent. Duties and Responsibilities1.Provides cross functional expertise in one or more specialty areas of fraud prevention, for example e-commerce or account review. 2.Models call and review practices for peers while maintaining high productivity, displaying initiative, leadership and critical thinking skills above and beyond baseline expectations.3.Participates on the pilot team for new strategies, systems and processes and provides meaningful, thoughtful feedback for improvements. 4.Thinks outside position guidelines and recommends system or procedure enhancements to reduce Target Corporation fraud losses.5.Prepares and refers actionable documentation to appropriate Fraud Prevention or Asset Protection Departments for their further investigation.6.Reviews online orders in a quick, efficient and detailed manner while providing a branded guest experience. 7.When necessary, restricts orders from further fraud losses based on referrals based on information from partners such as Assets Protection, Customer/Guest Contact Team, Industrypartners and information from fraud detection systems such as Accertify. 8.Researches potentially fraudulent addresses, names, orders and other data using available investigative tools.9.Completes files and system documentation accurately and according to guidelines prescribed by leadership.10.Performs departmental research and completes special projects as assigned.

Position OverviewThe Results Associate manages Results Clients customers’ phone/web/mail queries promptly and efficiently, and in accordance with company Policy and procedures. The Results Associate is responsible for providing quality and efficient customer service to customers; investigates account issues, respond to general inquires taking appropriate action while providing follow up to customer. Duties and Responsibilities Uses numerous computer workstation applications to supply live responses to customers’ needs Documents customer calls in the database system Assists customers with functionality and basic troubleshooting of product or account issues Assisst in resolving serious complaints and escalated calls Maintains at a minimum, target levels of performance Maintains up to date level of product knowledge Multi Tasks: Listen, input data, proves solutions, navigates through various screens while applying customer satisfaction techniques Proficient on computers. Ability to type 25 VMP or more Excellent English language skills. Must use proper English, spelling, grammar, punctuation, and syntax Articulate speech, clear and well modulated speaking voice Superb listening, probing, negotiation and de-escalation skills needed Must have excellent analytical and troubleshooting expertise Must be able to accommodate a flexible schedule, as needed Customer service or support service experience Proficient on computers Strong data entry skills Excellent customer service skills Excellent organizational skills Ability to work in a team environment