Major areas of responsibility include:o Project Management Office with responsibility for the project delivery process, standards, tools, reporting, budgets and portfolio management.o IT Finance responsible for the department budget, reporting, monthly budget reviews with cost center owners, centralized payment for all company phones, network circuits, landlines, hardware, software and licenses.o IT Personnel management – we have over 900 people in the department of which the majority are contractors whose costs are billed back to the business via projects. This area manages the org chart, validation of invoices from the staffing vendor invoices, manages requests for new contractors, and on and off boarding of IT contractors.o IT Quality Assurance – This area ensures all projects have testable requirements, develops and runs test cases, performance volume, integration, and testing automation.o Risk Management – This area is responsible for handling all of the audits (Internal and external), manages the departments QMS activities, handles contract and license management, and complianceo IT Operational Governance – This area is responsible for KPI’s, ensuring ticket management is performed properly, builds and publishes our monthly Management Dashboard, conducts our customer satisfaction surveys, and provides vendor management over our large outsourced vendorso Affiliate Management – Is responsible for the service level agreements and billing for services for the 12 locations we have in the US and Canada and to whom we provide various IT services.o Incentives – This team manages all of the programs for the VW and Audi brands in the US and Canada and some for our VCI credit arm

Leads the IT Governance team for VWGoA. Responsible for: • IT Strategy• Financial & Portfolio Management • Security• Risk and Process Management • Contract and License Management• PMO• Quality Assurance • Operational Governance & Performance Reporting• IT Communications• Corporate Policy Management

Leads the IT Governance team for VWGoA. Responsible for the Project Management Office, IT Portfolio Management, IT Financial Management, Performance Measurement, IT Risk and Process management including IT contract and license management, operational governance and Customer Satisfaction measurement. Major activities include:• Developed and implemented customer focused KPIs to measure the efficiency, effectiveness and satisfaction of IT services• Implemented operation and project based control measures to identify target areas for performance improvement • Developed Service Level Agreements (SLAs) and chargeback agreements with affiliates to improve transparency and financial governance • Re-launched the Project Management Office (PMO) to ensure all projects are managed in a consistent and high quality manner. Implemented a project dashboard, delivery process, project audits, satisfaction surveys, lessons learned sessions and project based controls and KPIs • Implemented a multifaceted strategy to measure customer satisfaction including measuring customer perceptions, transactional satisfaction, and project satisfaction. Our findings were validated by 3rd party executed focus groups with our customers • Implemented and actively manage the VWGoA IT project portfolio and annual planning round process to ensure business/IT alignment; track forecast to budget; facilitates portfolio management committee• Implemented a standardized approach for reporting financials across the IT department and producing a consolidated quarterly financial report and admin budget report• Launched an IT Risk Management practice with regular CIO, CFO and board level reporting and integration into the project, portfolio and operational governance areas• Responsible for managing corporate policies and performing IT contract management

Responsible for application management services and strategy for Volkswagen Group NA. Accountable for the establishment and management of SLA’s, IT Standards and governance processes, management of integration partners and software vendors. Supporting activities include leading regionalization of SAP AMS, participation in strategic efforts on transition to a multi-sourcing environment; and strategic advisor to functional business leaders.

Accountable for leading strategic efforts in customer relationship management and process optimization. Responsibilities included development of performance management metrics, process optimization, and change management activities, for the VWoA call center.

Strategic advisor to top executives of Cisco’s key customers in the Midwest. Accountable for developing business strategies and executable plans in order to achieve high-impact financial results and increased competitive advantage for clients. Supporting activities include leading account planning and business case development, conducting executive presentations and workshops and collaborating with partners.

Managed multi-disciplined teams in the development and deployment of custom and package based solutions, B2B and B2C portals and in strategy engagements.

Supervised teams of developers and integration engineers; co-project managed the launch of several new subsidiaries; oversaw a client-server research and development lab.