Jeff Monroe Email & Phone Number

Columbus, Oh, Us

Indianapolis, In, Us

Orlando, Florida, Us

Responsible for the overall product strategy, vision, and delivery for the organization following a significant merger/acquisition backed by private equity. Direct reports include Vice Presidents leading teams, who manage clinical platforms used by over 80% of the retail pharmacies nationwide reaching over 50M patients to deliver clinical care and digital adherence services for the nation’s top health plans, pharmacy benefit managers (PBMs) and pharmaceutical manufacturers.

Dublin, Oh, Us

Fuel 20%+ YOY growth by identifying and championing strategies to deliver value across the healthcare ecosystem, building networks and technologies to improve patient care, medication adherence, and ultimately healthcare outcomes. Lead annual investment planning processes to align technology development investments with market dynamics, emerging opportunities, and overarching enterprise objectives. Partner with Sales, Marketing, and pharmacy clients to explore unmet needs, close white spaces, steer technology investments, and deliver innovations to fuel strong and sustainable business growth.➤ Delivered on revenue and EBIT targets, surpassing bottom-line goals through deployment of incredibly successful multichannel campaigns, capitalizing on business and program development opportunities, running digital and face-to-face pilots, and championing ways to bring partner and Cardinal capabilities together to drive innovation.➤ Played an instrumental role in the evaluation of numerous M&A targets, serving on the integration teams charged with synergizing networks and connecting payors and health plans to patients.➤ Developed products and solutions to optimize healthcare IT, digital, and omnichannel capabilities; simplify patient journeys; improve patient adherence; and maximize reimbursement. Launched dual solutions in 2020—within a matter of months—to support thousands of pharmacies in scheduling COVID vaccinations.

Dublin, Oh, Us

Recruited to bring deep technical expertise to the Reimbursement Solutions and Data Analytics team, holding accountability for 3 multimillion-dollar P&Ls across diverse lines of business, developing profitable product roadmaps, and hitting growth targets. Provided targeted leadership and professional development to an analytics team tasked with producing network insights and increasing reimbursement, leveraging pharmaceutical and healthcare data to champion new and transform existing systems.➤ Supported record enrollment growth (40%), driving strategic decisions to maximize reimbursement and returns (10% over goals) through strategic asset planning, analytical modeling, project execution, and digital transformation. Launched digital A/R tool generating 30% or $3M sales increase in 3 years.➤ In just 120 days, migrated 5K+ customers to a new payment processing platform, ‘standing-up’ system to ensure the timely and accurate processing of $15B in annual payments.➤ Attracted and built a high-performance team of 50+ managers, associates, and contract advisors empowered and motivated to develop, enhance, market, sell, and operate pharmacy and healthcare solutions. Achieved above-benchmark VOE engagement scores on nearly 90% of measured dimensions.

Dublin, Oh, Us

Drove strategic portfolio planning for an expanded operating and channel footprint, overseeing a leadership team across sites in Ohio, New York, and Texas in delivering on key enterprise initiatives. Supported major healthcare systems with cost optimization and inventory management objectives, developing leading-edge capabilities and supporting critical 24x7 operations.➤ Leveraged business insights and analytics to identify key technology investment opportunities, partnering with internal business stakeholders to support existing technologies, integrate new mission-critical applications, streamline workflows and systems, and align functionality and features with customers’ needs.➤ Played an instrumental role in opening the first Innovation Center—stacked with 100 engineers and business development resources—serving as a member of a 5-person core team that enabled commercial technology development and addressed existing and emerging challenges in the healthcare system and space.

Dublin, Oh, Us

Led onshore and offshore teams in the development and support of high-visibility, multimillion-dollar inventory management projects and initiatives—for the Pharmaceutical and Medical Market segments—generating $30M revenue annually. Partnered with Sales, Marketing, and clients to ‘stand-up’ premier Customer Inventory Manager (CIM) and CardinalASSIST technologies.➤ Directed geographically dispersed teams in managing projects and achieving deliverables on time, in scope, and within budget, expanding system capabilities to include an integrated telesales platform, controlled substance ordering system, .NET ecommerce site, and delivery applications.➤ Reorganized teams to increase efficiencies and cost-effectiveness, leveraging corporate and offshore labor to reduce expenses, maximize development efforts, and support a rich CX.

Columbus, Ohio, Us

Planned and executed innovative technology investments impacting customer-facing applications including ATM, Teller, and Online Banking channels, providing strategic leadership and oversight of mission-vital IT projects impacting Self-Service products. Fueled application development across Online Banking and Capital Markets / Investment areas, driving forward enterprise projects to streamline and automate processes, launch new capabilities, and differentiate offerings amid intense competition. Promoted to AVP in 2008.➤ Reengineered and ‘stood-up’ first-time processes and systems to support a total transformation of the customer-facing environment, building highly collaborative cross-functional business relationships to define key enterprise priorities, introduce new capabilities, and accelerate account and AUM growth.➤ Directed maintenance and optimization of all consumer and commercial online banking applications—accessed by 450K+ customers with 250K+ logins each day—not only optimizing system availability for existing customers but also expanding online enrollment by 40%+ while delivering #1-ranked industry response times.➤ Led, coached, and empowered large teams of 15+ technical and non-technical associates—direct and indirect reports—in supporting key projects and fueling adoption of technology advancements.

Columbus, Ohio, Us

Contributed to major financial application development and software engineering projects for key government clients including the State of Wisconsin’s Department of Administration, Illinois Department of Public Aid, and Chicago Housing Authority.

Master Of Business Administration - Mba

Bachelor Of Business Administration - Bba, Management Information Systems