Solutions Consultant
Current• Subject matter expertise on Omnicell products to provide support to internal and external customers.• Provide on-site/remote customer evaluation in an advisory capacity to determine the current state and provide assistance to help maximize the customer's utilization of Omnicell products.• Conducts some pre-implementation engagements to assist customers to develop a strategy to successfully implement Omnicell products.• Conducts post-implementation engagements to assist customers to ensure adoption of Omnicell products.• Conducts optimization engagements to assist customers to ensure optimum utilization of Omnicell products.• Maintains high levels of client satisfaction by providing strategic customer-focused value-add support emphasizing quality, responsiveness, and technical expertise.• Executes in-depth site assessment plans to strategic customers and ensures assessment project deliverables are clear, concise, professionally composed, and aligned with customer/sales organization goals.• Drive customer satisfaction through customer engagements and meeting objectives and outcomes in conjunction with success plans.• Work closely with CSM/CAM to collaborate on success plans and provide product expertise when needed.• Drive customer adoption by discovering opportunities to maximize product benefits by recommending the incorporation of key product features and functions at customer facilities.Produce customer deliverables in a timely manner.• Set an example of professionalism and commitment to sound business judgment.• Collaborate on best practices around products.
