• Developed and implemented SQL-based reporting solutions using Microsoft Power BI for business analysis• Developed and managed datasets used for business intelligence reports• Developed and maintained data gateways from diverse on-premise and cloud-based sources, ensuring seamless data integration and accessibility• Collaborated with cross-functional teams in accounting, supply chain, and sales to design and develop visual reports utilizing Microsoft Power BI, facilitating data-driven decision-making.• Developed, implemented, and enhanced a sales program to drive internal sales growth• Managed data continuity and backups for SQL databases, ensuring the protection and availability of critical business data

• Administered a hybrid environment consisting of on-premises, remote, and Azure servers and resources, ensuring seamless integration and efficient operations• Developed and implemented a comprehensive three-year roadmap to align company's technological direction with its growth and operational needs• Deployed and managed software, hardware, networking and wireless throughout all company locations• Coordinated with technical service provider and software providers to ensure effective project direction and implementation• Collaborated with software development team to successfully implement Azure servers and services, meeting development needs and ensuring seamless integration

• Managed IT customer accounts, scoped and implemented all projects including: Wireless hardware integrations, Exchange to O365 migrations, Server hardware and software upgrades, Microsoft Azure server migrations• Supported the NOC technical team in the final escalation process, ensuring prompt resolution of technical issues• Collaborated with 3rd party operation consultants to identify areas of improvement in IT processes

• Led, planned, and implemented hardware and software solutions at a corporate and retail level, resulting in a seamless integration oftechnology systems for improved efficiency and productivity• Collaborated with department leaders to successfully achieve departmental goals through the implementation of innovative technology solutions• Oversaw a team of IT professionals, providing guidance and support to ensure efficient completion of projects, tasks, and helpdesk requests• Collaborated with cross-functional teams to develop a business intelligence tool using PHP and JS, resulting in improved operational efficiency and decision-making capabilities• Implemented three ERP systems, migrated databases, distributed additional software/hardware and provided companywide training for new ERP systems

• Ensured optimal functionality and availability of on-premise servers (vSphere), SAN storage, and network firewalls through proactive monitoring and troubleshooting• Managed and maintained Red Hat Enterprise Linux based ERP systems, ensuring optimal performance and uptime for the organization.• Maintained Microsoft Exchange server, ensuring uninterrupted email communication• Oversaw and maintained user directories, accounts, and permissions for a 500+ users• Resolved functionality issues with virtual and hardware systems, ensuring smooth operation for users

• Designed and implemented multiple intranet sites for the purpose of ordering, information sharing, tire usage tracking, and dispatching, utilizing a wide range of web technologies• Provided comprehensive technical support to internal employees and multiple locations, resolving issues promptly and efficiently.• Maintained and provided technical support for internal software systems used by employees