Implemented the Community Connector grant initiative to develop tools, training and processes for matching persons with disabilities with natural supports within the community, and for the purpose of building relationships that provide community connection and integration. Engage community participation through outreach and presentations to support and build community connections. Train and support RSI staff in facilitating community connections that will promote relationship building, opportunities and choices for the people that we support.

The Retail Analytics and Training Manager sources, compiles, and interprets key business, operational, and statistical data, analyses performance metrics and generates compliance and other required business reports on Goodwill’s Retail stores. This position participates in technical or functioning design of new reporting systems or enhancements in existing applications.Partners with company leaders and staff to ensure that the annual budget and forecast process is timely and completed accurately. Directs and manages existing budget procedures. Develops strategies and plans for allocating the annual budget accurately across the applicable retail department.Serves as the Retail Manager for Goodwill Industries functional areas, specifically mission impact, by representing, informing, and educating those areas on retail processes, procedures, and functions to provide a clear understanding for the unique aspects of the retail organization. Recommends specific courses of action that assist in meeting the expectations and requirements of both retail and the applicable functional area.

• Applies knowledge of continuing education contact hour requirements for various health care clinical disciplines to educational program design and approves contact hour applications. • Provides feedback, mentoring and coaching for individual associates for optimal performance. Teaches content as needed and/or assigned within clinical expertise to facilitate orientation, staff development and/or safe practice. • Assists with integration of new learning, product and/or equipment introduction into the practice environment, assists with implementation of broad organizational change by preparing associated groups for change; assists with learning reinforcement in work areas. • Communicates programmatic outcomes through written reports or verbal presentations to internal and external groups. • Coordinates overall planning for assigned courses and revisions. Identifies and recruits internal and external resources (nurse, doctor, specialists) for educational activities. • Continuously evaluates and improves assigned educational programs. Prepares short and long term planning and programs to address identified needs. • Coordinates orientation, continuing education, and annual mandatory education programs that are evidenced based, consistent with professional, clinical and regulatory standards, enhance clinical and professional excellence, and are congruent with organizational missions, values and goals. • Leads committees, work groups and/or projects related to the implementation of educational activities that support staff development. ed based, consistent with professional, clinical and regulatory standards, enhance clinical and professional excellence, and are congruent with organizational missions, values and goals. • Leads committees, work groups and/or projects related to the implementation of educational activities that support staff development.

Southern Oregon Goodwill 2010—May 2013 Area Manager—Workforce Development Develops, implements, markets and oversees specific services. Department meets or exceeds established program goals. Negotiates service delivery with customers and coordinates participant services between agencies. Interacts with funding agencies and assures services meet their expectations. Develops and meets or exceeds budget projections. Acts as liaison between department and divisions. Meets regularly with other Goodwill staff and interagency staff to exchange information and resolve issues. Establishes and maintains departmental projects, standards, production averages and goals, including job placement. Meets or exceeds established program goals. Manages caseload of 20-40 participants or as assigned.  Works with a team and coordinates, develops, implements and monitors individualized service plans and/or employment search strategies to assist participant in achieving employment goals. Assesses skill level and vocational strengths. Assists participant in identifying and resolving work barriers; suggest accommodation and modification.  Provides vocational guidance and identifies community resources for participants. Provides post employment services to employers and participants as program requires. Prepares timely, objective and measurable reports and documents such as service plans, goal plans, assessments, summaries, evaluations and billing documents. Negotiates service delivery with funding agencies and other business associates. Remains current on area employment climate. Conducts individual and group work readiness training. Provides participant transportation, possibly using personal vehicle.  Arranges and provides backup for other staff as needed.

In my first full year with Borders Group Inc., I was named Manager of the year for District 803 and was highest store in Peer Group 4 which included over 140 stores. Additionally, my area was thehighest profit contributor in the district as well as leading the way in Sales Plan @106% and 105% to Comp Sales. I spearheaded a strategic WISE institutional sales plan that increased our bottom line by 156% and brought in an additional $40,000 to cash/profit plan.•Continually assessing and developing management teams in an effort to build bench strength and drive financial results•Oversaw all area recruiting, training and conflict management procedures.•Created and cultivated a culture blending staffing, customer Loyalty programs and community involvement.

Established and developed cash-profit matrix for Northwest clientele.Developed and maintained large corporate account base employing strategic planning, visual merchandising, marketing strategies, employee relations and high-impact relationship-building skills. •Created strategic alliances with Northwest retail clientele.•Developed and trained over 25 successful businesses in cash-profit analysis•Named to “President’s Club” award in first year of sales consulting.