I'm fortunate enough to lead an amazing team of senior analysts and I daily feel the challenge of getting them everything they need to do great work, and then I get out of their way!

Oversee operations of a large managed services team caring for over 100 client organizations.

• Lead, mentor and hold accountable a staff of 4 system administrators and engineers.• Participate in management sessions setting goals and directions for future endeavors.• Establish and publish standards of service including policies and procedures.• Conduct new hardware installations of servers, firewalls, routers, switches, etc.• Migrate customer information systems to cloud based solutions (Google Apps, Office 365)• Troubleshot and resolved problems on many different systems in different business environments.

Manage multiple environments for a broad range of customers. Implement IT projects. Assist with refining a robust managed services infrastructure in order to deliver a high quality of support to a rapidly growing customer base.

Wrote, revised and implemented security policy and procedures, and then monitored compliance. Administered enterprise wide network and datacenter in a dynamic business environment. Successfully completed numerous implementations of new technologies and solutions.Managed backups of servers, databases, and workstations.

Three combat deployments (Kuwait, Bosnia, Iraq). Led Soldiers in positions of increasing responsibility. Received numerous awards for meritorious service.

Desktop support in a Microsoft/Novell environment Supervised operation of the IT help desk Promoted to ASST LAN Administrator

Operated and maintained communications equipment in a global information system.