Jeff N. Email & Phone Number

Texas, United States

Plano, Tx

Currently directing operational support teams responsible for maintaining the applications and databases across the enterprise. Partnering with other support teams, within our tower and across other towers, as well as the business, to ensure day to day performance of critical business services are up and running as desired. Underscoring the importance of continual process improvement, of communication, of planning, and working smart.

Plano, Tx

Altice USA is a communications and media company that enables its customers through the power of connectivity. With a relentless focus on challenging today’s norm while developing the telecommunication of the future, our products and services bring people closer together and connect them to the things that matter most to them, faster and more easily than ever before. From high-speed broadband and ultra-HD video, to digital advertising solutions, local news and voice offerings, we are making connections possible around the country -- to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between. Central to how we operate is the idea of reinvention. Fearless reinvention at that. Our passion for challenging the way communication has always worked and believing in what’s possible is rooted in our obsession for our customers, whose changing behaviors, expectations and make up are helping to shape the company we are today and the one we aspire to become.

Orlando, Florida Area

The Global Projects Team (GPT) was chartered to provide a high level of pre-production support for an agile, fast-paced customer. The GPT team is primarily tasked with implementing new services, but may also get tapped to assist with Tier 4 troubleshooting and support. Working with our in-house Project Management Office (PMO) and with the customer's PMO , the GPT is aligned to deliver projects in a timely manner. Various projects such as LAN/WAN upgrades, Firewall policy changes, VPN initiatives for 3rd party connections, greenfield Enterprise scale network segments, refresh of legacy network hardware are all in scope. As the Lead for the WDPR Orlando group my responsibilities include and are not limited to:• Technical Lead - Peer reviewing the work our engineers and SMEs propose to perform on the network and providing corrections or feedback to minimize impact and mitigate risk.• Resource Manager – Reviewing customer requests for validity and assigning those requests to the appropriate resource on the team. Tracking the workload forecasts of team members to ensure projects are delivered on time.• Quality Assurance – Checking our engineers’ work post change window to verify that validations are being completed and following up on issues if need be.• Technical Writer – Recognizing issues that need clear documentation in order to provide uniformity for various subject matter.• Service Delivery Manager – Engaging with the customer to make sure requests are clear, go as planned and happen on time as well as listening to their feedback post-mortem.• Process Improvement – Using my experience of the customer's processes and identifying areas that can be streamlined or automated to improve delivery times, reduce errors and reduce paperwork for engineers; allowing SMEs to focus on the technical aspects of the job.

Celebration

Information Management Principal on the Walt Disney World account. Performing day-to-day network engineering as the team lead of Orlando LAN across the Walt Disney World property and related sites in the central Florida area. Responsible for managing the network infrastructure comprised of 1500+ switches, 800+ routers, and 2500+ APs deployed across the Walt Disney theme parks; resort properties; retail and dining venues; corporate offices and administrative offices; call centers; ESPN sports facilities and many other operating business units. Apart from being a network engineer; below are a few of the experiences I have gained on this account.· Technical Lead - Peer reviewing the work our engineers propose to perform on the network and providing corrections or feedback to minimize impact and mitigate risk.· Resource Manager – Reviewing requests for validity and assigning valid requests to the appropriate resource on the team.· Quality Assurance – Checking engineers work, post change window, to verify that validations are being completed and following up on issues if need be.· Technical Writer – Recognizing issues that need clear documentation in order to provide uniformity for various subject matter.· Service Delivery Manager – Engaging with the customer to make sure expectations are clear, work goes as planned and happens on time as well as listening to their feedback post-mortem.· Process Improvement – Using my experience of the processes and identifying areas that can be streamlined or automated to improve delivery times, reduce errors, reduce paperwork for engineers; allowing them to focus on the technical aspects of the job, where we need them to focus.

Bs, Political Science

Associate Of Arts (Aa), Liberal Arts And Sciences, General Studies And Humanities

Education record