OverviewAt Mphasis / Digital Risk, Proposal Managers are responsible for the end-to-end process to deliver a comprehensive and compelling sales proposal document for new business sales pursuits. Digital Risk is a leading risk, compliance, and technology services company that offers business process outsourcing solutions to mortgage, consumer lending and other financial services companies. At Digital Risk, the Proposal Manger’s responsibilities begin as a new business opportunity is qualified as a sales pursuit and ends at contract signing.Specific Responsibilities• Gather specific details about new sales opportunities, analyze the opportunity and drive the process to qualify the opportunity as a sales pursuit.• Coordinate with other internal organizations to assign members to the pursuit team.• Develop value propositions, win themes and own the process to create the proposal document.• Conduct market and competitive research to identify value differentiators to use in the proposal process and client conversations.• Create cost and pricing models.• Drive the sales governance process to ensure that all delivery sign-offs are obtained, management and executive approvals are documented and that required profit margin thresholds met.

Experience OverviewSolution Architects play a critical role in new sales and renewal proposal development and winning business throughout the sales cycle. General responsible include qualifying new business sales opportunities, coordinating staffing of pursuit teams with appropriate resources, identifying solution design and components, influencing solution development, proposal writing, preparing cost models and engaging as a pursuit resource on specific new sales opportunities.Specific Skills and Responsibilities• Qualify new business opportunity leads and guide decision to move to formal sales pursuit.• Engage in new sales opportunities to develop the solution approach focusing on document management systems and services; including, scope definition, requirements definition & analysis, solution components and integration, operational design, resource plans and cost models.• Lead and participate in solution and proposal review sessions as opportunities move through the Sales Governance process.• Support the product service lines to help develop and improve document management service offerings and service offering collateral.

Experience OverviewSite Manager for the Ocala, Florida Shared Service Center responsible for all aspects of service delivery for a multi-client, leveraged document imaging and data capture operation. The Ocala operation was responsible for the end-to-end process of creating digital images of paper documents and providing accounts payable and human resources outsourcing in support of multiple business processes in multiple industries. Specific Skills and Responsibilities• Ensure through subordinates that daily production goals are achieved and all delivery service levels are attained.• Staffing, resource management, personnel administration, people development, and all aspects of people care activities.• Financial planning and delivering on financial commitments.• Drive process improvement initiatives and efficiency gains.• Overall executive-level relationship management (internal HP customers and external clients).• Support new business development and strategic planning activities.

Experience OverviewResponsible for representing Document Management Services in initiatives focused on business growth, offering portfolio management and operational improvement. These initiatives included new business development on specific sales pursuits, new business start-up projects and business growth & optimization projects. This position required someone with a variety of skills and experiences; such as, financial management experience, people leadership skills, a strong client care background and a project/program management focus on meeting deadlines and producing deliverables on-time and within budget.Specific Skills and ResponsibilitiesBusiness Development Lead and Solution Support (July 2000 to December 2004). Provided leadership and project management for new sales proposals, partnership/alliance development, sales growth planning and other sales-related activities. Responsible for sales pursuit activities and deliverables focused on solution development, costing, and client presentations.Operational Delivery Manager, GMAC Mortgage Document Imaging Center Start-Up (October 2001 to May 2002). Responsible for all activities related to the start-up and transition of new business; including, operational design, facility set-up, people transition, staffing, business and systems migration, client care and financial management.Offering Business Manager (December 1999 – July 2000). Responsible for developing and managing two service offerings, Enterprise Report Management and Document Processing Services. The DMS Offering Business Managers were responsible for bringing together sales, marketing, strategic planning and service delivery activities to promote the DMS service offerings to external clients.

Experience OverviewResponsible for managing an organization delivering a wide range of Information Technology products and services to multiple financial services company customers operating in USA plus seven countries in Latin America. Products and services included application development of computer systems for consumer lending, systems integration, systems support and all facets of computer systems infrastructure support and maintenance.Specific Skills and Responsibilities• Managing account revenue and expenses.• Overall executive-level customer relationship management.• Staffing, resource management, personnel administration, people development and all aspects of people care activities.• New business development; including, proposal development and sales activities.• Responsible for the delivery of application development and support services.• Responsible for the delivery of computing environment and data communications services.• Direct new product development, tactical project management and strategic planning.