Jeff P. Email & Phone Number

Regent Seven Seas Grandeur

Committed to the Company’s Core Values – flawless execution, dedication to family & community, spirit of entrepreneurship, financial excellence and environmental stewardship.Assume personal responsibility for safety and NCLH’s impact upon the environment.Ensures smooth and accurate onboard financial operations;Manages onboard revenue’s in accordance with prescribed budgetary requirementsManages revenue outlets and concessions through department heads;Oversees and facilitates prompt processing of legal documents with port authorities and government agencies;Supervises and audits the onboard payroll, revenue ATMs all and cash systems;Assists the General Manager in the daily operation of the hotel, and acts as General Manager in his/her absence, and deputizes the role in the daily operation;Implements and maintains guidelines and procedures set out by RSSC.

Seven Seas Splendor, Seven Seas Voyager

Ultimately Responsible for all operations within the Crew Office. Supervise, train and guide Second Purser Crew and Crew Administrator. Audit Crew Administrator and Second Purser Crew floats. Responsible for ships clearance for all crew related matters. Arranges visas with port agents for crew sign offs. Attends ship's clearance taking care of all crew related issues with agents and authorities. Arranges transportation and hotel for sign off crew members with port agent.Crew departure tasks-sending and distribution of crew manifests & movement. Sign on/off crew members.Ensure all Sign on/off procedures are completed correctly. Schedule and lead the sign off briefing.Escort crew through the terminal in US ports.Assist crew with payroll queries during crew office hours. Safekeeping of all crew passports and Seaman’s books. Crew Cabin Assignments. Uniform requisitions for replacement uniforms and ensure all parameters are met etc. Ultimately responsible for the Entire Payroll process. Activate and close crew payroll contracts in MXP. Review expense Reports prepared by Second Purser Crew prior to requesting Chief Purser signature. Verify US taxes have been deducted for all US residents on payroll by comparing to MXP tax reports. Double check Crew sign off dates to payroll ending dates and ensure the sign off pay calculation is correct. All bank wires – set up, approval and balancing mid and eom reports in MXP. All Administration in Travel Ex website for mid month wires.Run & Balance all Mid and EOM reports. Check the balance of Payroll Journal Entry to Additions & Deductions. Balance cash advance to actual cash after sign offs, Mid and EOM cash advances.Prepare EOM payroll package and obtain Chief Purser signature. Ensure all payroll packages are retained / destroyed in accordance with the retention policy. Train and support Second Purser Crew and Crew Administrator

Globally

To maintain communication between the ship and port authorities, providing smooth daily clearance in the different ports of call for arrival and departure. Ensure that guests are traveling with the proper documentation. Assist Chief Purser with finance and administrative tasks, overseeing of own,and Reception teams USD and foreign currencies.

Regent Seven Seas Splendor Startup Team - "Luxury Perfected"

Ensures the ultimate guest experience onboard RSSC vessels by aiding effective communication of information through all departments onboard. Acts as Front Office Manager and ensures all Front Office staff provide the luxury standards of service consistent with RSSC expectations. Ensures appropriate follow up on all guest issues addressed to the Front Desk.

23Rd Floor Pan Pacific Hotel Vancouver

Manages all operations of the VIP Club Floors and Lounge. This includes all F&B operations, breakfast service, bar service, concierge services, all special requests, arrival and departure and VIP operations. Managing all celebrity and VIP concerns on the top 2 club floors of the hotel. Effectively leads, coaches and motivates the desk/lounge agents, and F&B staff in the lounge.

Oversees and leads all Front Desk operations and 20+ staff. In charge of the Captain's Club Loyalty program. Leading of all concierge services, international services, PBX, bell attendants, event coordinators and documentation officers. Chief resolution officer for all guests service failures resolving all issues with the highest level of hospitality and professionalism. Supervised and organized all check in and out procedures and the entire disembarkation and turnaround day procedure. Conducted regular performance appraisals, interviews for new staff and gave constant feedback and coaching to new hires or as needed.

In charge of all onboard entertainment. Direct reports included the entire entertainment team and department heads such as the Production Manager, AV Manager, Bandmaster, Youth Program Manager, Activity Manager, Broadcast Manager, ITV Manager and Dance Captain.Acted as the face and host of the ship. Emcee and hosted at all events, parties and shows.Worked closely with the Marketing Manager and F&B Manager to maximize revenue and guests enjoyment through proper scheduling of events, musicians and ensuring the proper atmosphere and ambiance in all guest areas.Planned all entertainment to maximize guests enjoyment according to the guests demographics.

Hosted all theme parties, and guest activitiesIn charge of all onboard activities and activities staffOversee the entire bingo program with weekly sales in excess of 20kCoached, trained and motivated all activity staff, while providing constant feedback for improvement, and positive reinforcement for a job well done

Certificate From The School Of Hotel Administration At Cornell University, Hospitality Management

Marketing and Food Service.

Education record