Jeff Hahn Email & Phone Number

Boise, Id, Us

Boise, Id, Us

Hong Kong, Hk

● CX Analytics using Google Looker, Power BI for Call Center and Warranty ● Providing Weekly Reports on Call Center performance, Top Product Call Drivers, Warranty fulfillment ● Google Cloud Platform, Gladly, Zingtree, Observe.AI, Big Commerce, Shopify

Boise, Idaho, Us

● Acted as department’s fault detection expert● Collaborated with Process Integration and Process Development to characterize anddevelop dry etch processes to specific structure and electrical requirements whilereducing defects and improving yield for Micron’s leading edge DRAM memory products● Supported Process Development in developing process capable of high volumemanufacturing● Learned SQL scripting for retrieving data from Microsoft SQL and Oracle databases andused the data for process analysis in JMP and Tableau● Performed as department’s statistical process control champion, ran monthly meetingsto review and assign action items to area engineers● Created monthly program management reports and presented to company Directors andVice Presidents

Boise, Idaho, Us

● Acted as department’s fault detection expert; developed criteria and strategies byanalyzing data to monitor each equipment type to prevent processes with equipmentparameters from running product out of control● Mentored multiple team members on fundamentals of fault detection● Created thousands of collections monitoring processes over 4 generations of NAND, 2generations of DRAM, and 2 generations of emerging memory products● Completed company’s Level 1 Data Science curriculum, consisting of 12 coursesincluding SQL, Python, and Google Cloud Platform● Completed Tableau I and II courses and built several filterable dashboards and reports,including the number of fault detection alarms per day and the processes running oneach equipment type● Responsible for a NAND process and 2 successful high volume manufacturing transfersto Fab 10 in Singapore

Boise, Idaho, Us

● Collaborated with Process Integration, Product Engineering, and Equipment Owners todevelop, prioritize, and manage projects to reduce defect and improve yield● Oversaw successful transfer of memory cube product processes to high volumemanufacturing Fab 16 in Taiwan● Managed root cause analysis and created plans for scrap and excursion abatement forprocess-related issues● Responsible for directing the sustaining/improvement efforts for process performance,including recipe optimization● Wrote and published reports that summarized process improvements and processconversions

Boise, Idaho, Us

● Performed leadership and training roles for area technicians for uniform execution of toolmaintenance, CIP/Core project work, and technical certifications● Created all platform-related operation and maintenance documentation: relevantcontent, review, and updates● Directed interaction with supply chains, consumables purchasing, all respective vendors● Identified problems and used problem-solving techniques to fix chronic procedural,process, or equipment-related problems● Conceptualized, implemented, and drove improvements

Completed Courses: Algebra, Pre-Calculus, Calculus

Associate Of Applied Science (Aas), Electronics Rf Telecommunications