Jeff Packer Email & Phone Number

Powder Springs, Ga, Us

Atlanta, Georgia, Us

Leading multiple teams in a large multi-channel high volume distribution center to deliver high quality children’s clothes and products to retail, wholesale, and ecommerce customers. Daily and weekly planning each department based on projected volumes to ensure plant objectives and goals are executed properly. Manage operational flow of downstream operations and ensuring operating effectively and efficiently. Proactively embrace change in business volume and production needs by shifting resources and labor to other areas to drive productivity, efficiencies and KPIs. Develop and manage budgets for labor planning, supplies, production volume to achieve financial objectives. Operate departments with Customer Mindset by verifying orders processed accurately, efficiently, and delivered on time. Leader in maintaining high standards within the DC by setting clear expectations and accountability for operational goals.

Memphis, Tennessee, Us

Manage day to day operations in servicing customer’s lawns. Manage 40-65 service technicians by ensuring they have proper tools and equipment to service lawns. Oversee all safety compliance by reviewing drive Cam film, monthly safety topics, safety incident reporting and daily driver reviews. Ensure all stops performed completely and accurately based on customer’s lawn plan. Review daily, weekly and quarterly production results with team to increase productivity and efficiency. Address customer concerns through phone calls and/or meeting customers to quickly resolve concerns. Weekly district meeting to review and improve current processes to increase customer sales, retention, and lawn production results.AWARDS/ACCOMPLISHMENTS: Implement new process improvement for technicians to ensure services performed completely and accurately. New check-in and check-out driver procedures to increase productivity and efficiency for driver routes to improve customer quality. Improved to top 15 location in safest location by improving current safety policies for drivers.

Dalton, Ga, Us

Manage all staff and warehouse operations in the shipping, production and finishing of commercial carpet in a fast paced, highly automated warehouse. Responsible for daily production results and labor management within multiple departments to ensure customer orders are produced with high quality, lowest cost, and delivered on time. Oversee policy and safety compliance for all plant operations and associates. Daily, weekly, monthly meetings on production, plant news, safety topics and process improvements. Oversee P&L, associate and driver safety, sales, customer orders, quality control and productivity results. Collaborate with other shifts to ensure smooth shift to shift hand off. AWARDS/ACCOMPLISHMENTS: Implement new process “Boxing in the creel” to increase productivity and efficiency; implemented new process with QC department to minimize off quality. Implement new hire process “Offline Training” to improve training quality in machine operating skills to ultimately reduce turnover and increase production. Continuously improved off quality and customer order satisfaction through more strict quality control standards and improving operator production standards. Annual Gold Team celebration by exceeding our goals such as efficiency, off quality, customer order delivery times, as well as other metrics

Phoenix, Arizona, Us

Manage all staff, management and operations within a high volume fast paced store. Oversee compliance on all store policies as well as DOA, OSHA, and Fire Department compliance. Store leader in ensuring all warehouse, service departments, and store operations are productive, efficient, and customer focused manner. Responsible for sales, hiring, P&L, safety, and store services (grooming, Hotel, hospital and adoption agencies). Utilize 5S standards and Lean principles to increase productivity and efficiency within each department. Daily & monthly meetings with team on company news, updates, sales trends, new processes etc. Implemented process improvement in warehouse and promoting service promotions and add-ons to increase sales, conversion and customer retention.AWARDS/ACCOMPLISHMENTS: Leader within district in training new store leaders for stores company wide. Promoted 40+ existing and new managers to learn their new positions. Increased store and services sales YOY through process improvement, driving promotions and people development. Leader in implementing Pick Up in store process to increase customer traffic resulting in conversion by approximately 2% and increase of sales of around $60,000 YTD

Phoenix, Arizona, Us

Oversee receiving, processing, and delivering product to customers from warehouse to the store floor. Analyze daily/weekly sales to maximize sales. Daily and weekly inventory counts to ensure accuracy, and increase sales. Leader in inventory accuracy, shrink and quality control (expiration, product rotation, cleanliness) to create a better customer experience within store. Communicate with DC, store leaders and district leaders with implementing new processes and procedures to drive more sales within district. Utilize KPI’s such as sales comp, UPT, ATS, as well as weekly reports to maximize sales.AWARDS AND ACCOMPLISHMENTS: Implemented new processes within warehouse to increase productivity and efficiency: FIFO improvement, warehouse set up based on sales to increase shelf capacity and sales, created a daily/weekly productivity process for stockers to increase units/hour. “Lowest Shrink” and Highest Overall “Items Wanted in Stock” for discal year 2011; Store was selected into Circle of Excellence- Top performing store selected in the company based on sales, safety metrics and customer service metrics and profitability. Store improved sales YOY of more than $50,000 year over year, zero safety incidents, highest customer satisfaction, lowest inventory shrink, and lowest turnover.

Phoenix, Arizona, Us

Ensure all animals are healthy and safe. Driving sales for live pets and goods within department. Assist in hiring, training and coaching department associates. Collaberate with 3rd party vendors to ensure pets are healthy and inventory accuracy. Reviewed weekly reports to examine root causes for positive and negative sales trends to maximize sales.AWARDS AND ACCOMPLISHMENTS: Implement new process to district to improve pet health and longevity, increase cleanliness standards, and new sales strategies. “Lowest Loss” for Fiscal Year 2010. Increased sales with a 20% comp versus last year, and help increase live pet sales by approximately $5,000.