As a Principal Architect and Technical Strategy & Innovation Leader, I work closely with C-level executives from Fortune 500 companies to design architecture, standards, and processes that drive innovation, value, and quality. I lead technical strategy with delivery teams, ensuring consistent implementation from start to finish with a focus on excellence. Dedicated to high standards, I monitor team progress and adapt to market trends, enhancing overall team performance and outcomes. C-Level Technical Leadership: Partnered with C-level executives to provide strategic guidance, driving complex IT programs from initiation through post-implementation. Team Leadership: Led and coached high-performing teams, fostering collaboration across competencies and aligning goals. Designed scalable IT solutions, ensuring on-time, on-budget delivery. Strategic Partnerships: Built strong partnerships with AWS, IBM, and Microsoft, developing strategic plans and go-to-market strategies to drive business growth and long-term revenue. Automation & Efficiency: Spearheaded automation by implementing Microsoft CoPilot bots and optimizing workflows with Power Automate, increasing operational efficiency. Data-Driven Analytics: Developed semantic models in Power BI, enhancing data capabilities to support informed decision-making across the organization. Client Success & Thought Leadership: Acted as a client escalation point, resolving issues and ensuring client satisfaction while contributing to thought leadership and refining best practices.Key Achievements: Streamlined Communication: Enhanced clarity and project alignment by reducing redundant information. Enhanced Collaboration: Restructured processes to ensure smoother team collaboration. Optimized Automation: Implemented Power Automate and Microsoft CoPilot, achieving measurable efficiency gains. Leadership Impact: Led initiatives that boosted business development, client satisfaction, and team performance.

Managed vendor selection, budgeting, forecasting, and disaster recovery planning across multiple enterprise clients, collaborating closely with C-level executives to ensure alignment with organizational best practices. Delivered comprehensive work breakdown structures, project plans, and quotes that tailored systems to meet strategic goals. Reviewed customer requirements for technical solutions, architecting and implementing tailored strategies while coaching a team of systems engineers to ensure successful execution and optimal outcomes. Negotiated vendor contracts for internet circuits and telephony across the US, Mexico, and China, achieving savings of $10K monthly. Maintained compliance with HIPAA, PHI, IT audits, PCI, QA regulations, and financial audits through proactive risk assessments and the development of a comprehensive audit repository, including SOPs. Optimized enterprise architecture and transitioned to online services, resulting in annual savings of $50K. Led IT strategic and operational planning to align initiatives with business objectives, fostering innovation and managing the evaluation, deployment, and governance of IT systems. Reduced IT project backlog by 60%, improving overall efficiency and business impact.

Designed and implemented enterprise-level systems across six locations, supporting 2,000 global end-users. Responsible for coaching and mentoring two new indirect reports in Infrastructure and cross-functional IT team members on systems and processes. Enhanced project and Scrum processes by developing and implementing the PDCA methodology, establishing defined project planning standards, Scrum meeting protocols, and scheduling regular check-and-adjust meetings. Designed and executed a DRaaS failover recovery solution for data centers in the U.S. and China, aligning with NIST framework goals and requirements. Formulated and implemented a strategic plan to consolidate four data center sites into two, achieving cost savings while enhancing redundancy, flexibility, security management, recoverability, and operational efficiency. Established and deployed an ITIL framework by building a team to define requirements, create standards, and implement new processes for change management, incident handling, self-service knowledge base, and critical issue resolution, ensuring accurate and repeatable processes that deliver consistent results.

Managed vendor selection, budgeting, forecasting, and disaster recovery planning across multiple enterprise clients, collaborating closely with C-level executives to ensure alignment with organizational best practices. Delivered comprehensive work breakdown structures, project plans, and quotes that tailored systems to meet strategic goals. Reviewed customer requirements for technical solutions, architecting and implementing tailored strategies while coaching a team of systems engineers to ensure successful execution and optimal outcomes. Enhanced sales efforts by aiding in the acquisition of new customers, resulting in a revenue increase of approximately $100K per month. Spearheaded the onboarding process for new clients, conducting best practice reviews of their current operations against industry standards and generating an average revenue of $20K per customer. Fostered the development of new engineers through technical mentoring, guidance, and coaching, ensuring consistent and accurate support for all customers, achieving a low customer turnover rate of just 3%.

Provided technical leadership in vendor selection, budgeting, and disaster recovery planning for key enterprise clients, working directly with C-level stakeholders to drive alignment with business goals. Led a team of engineers, coaching them on best technical practices to ensure consistent, high-quality results. Delivered work breakdown structures, plans, and quotes for clients, aligning systems with enterprise-level best practices and generating sustained revenue growth. Mentored and coached engineers on technical best practices, ensuring consistent, accurate support in line with industry standards. This approach fostered trusted partnerships and maintained strong client retention. Delivered comprehensive work breakdown structures, project plans, and quotes for clients, aligning solutions with enterprise’s best practices and generating consistent monthly revenue growth of $10K. Mentored and coached engineers on technical best practices, ensuring consistent, high-quality customer support aligned with industry standards. This approach fostered trusted partnerships and contributed to a remarkably low customer turnover rate of 2%.

Architected and designed modern, scalable solutions for 20K end-users, collaborating closely with C-level executives to ensure alignment with strategic business goals. Led a team of 9 indirect reports in project and system support, providing coaching and training on technology best practices. Partnered with C-level stakeholders to lead the VMware/Windows Platform team in project planning and execution, transforming legacy platforms into consolidated, modern solutions that aligned with business strategy. Appointed as the lead architect to develop reliable, supportable systems, enhancing service consistency within an offshore team and increasing system uptime from 90% to 99% by establishing trusted IT partnerships. Served as the primary escalation point for incident triage, assessing scope, urgency, and impact while delivering recommendations for root cause remediation. Designed an enterprise-level deployment solution for 178 new store locations, ensuring contractors successfully opened 30 stores per month on schedule.

At PAI, I played a pivotal role in supporting the deployment of a new ERP system, working closely with C-level and cross-functional teams to integrate it with SharePoint across four critical environments: development, quality, production, and staging. My contributions included: ERP Support & Environment Setup: Led the creation of core environments (development, quality, production) to ensure a smooth ERP rollout, strategically aligning each phase with business objectives and operational requirements. SharePoint Integration: Directed the seamless integration of SharePoint into the ERP system, enhancing cross-functional collaboration and streamlining document management for optimized team productivity. System Support: Delivered robust support for internal systems, collaborating with stakeholders to troubleshoot and resolve technical issues, ensuring peak performance and operational continuity. XenApp Deployment: Spearheaded the deployment of Citrix XenApp across multiple cloud platforms, providing secure, efficient remote access for users and facilitating greater flexibility across departments.

At Schneider Trucking, I was responsible for maintaining and optimizing the IT infrastructure to support critical business operations, collaborating with C-level and cross-functional teams to align IT initiatives with strategic business goals. My role focused on system reliability, performance, and security, with key responsibilities and outputs including: System Administration & Monitoring: Managed the day-to-day operations of Windows and Linux servers, ensuring high availability and peak performance. Conducted proactive monitoring to identify and resolve issues before they impacted business operations. Infrastructure Maintenance: Oversaw patching, updates, and maintenance across the server infrastructure, working closely with cross-functional stakeholders to ensure security compliance and alignment with industry standards. User Support & Troubleshooting: Delivered Tier 2/3 support to internal users, rapidly resolving system outages, application issues, and network problems to minimize downtime and support business continuity. Virtualization & Cloud Integration: Advanced virtualization efforts with VMware and contributed to early-stage cloud integration, working with cross-functional teams to streamline infrastructure management and enable scalable operations. Backup & Disaster Recovery: Managed backup solutions and disaster recovery protocols in partnership with key stakeholders, safeguarding critical data and ensuring business continuity during system disruptions. Process Improvements: Identified infrastructure inefficiencies and implemented process optimizations, resulting in improved uptime and reduced operational costs.Key Achievements: Achieved a 99.9% system uptime, ensuring continuous, seamless business operations. Enhanced server performance, achieving a 20% reduction in response times for critical applications. Strengthened security and compliance through timely patch management and infrastructure updates.

Starting as the sole Systems Administrator at AZCO Construction, I was later promoted to Senior Systems Administrator, working closely with C-level executives and cross-functional teams to transform the IT infrastructure supporting office locations and remote construction sites, including power plant projects. Network & Systems Infrastructure: Designed and implemented a resilient company network with built-in redundancy, enabling seamless communication across office and job site locations. Citrix Implementation: Deployed and managed Citrix environments to provide secure, reliable remote access, strengthening connectivity between office staff and remote construction teams. Microsoft Domain Services: Established and maintained Active Directory, overseeing user authentication, security policies, and resource management organization-wide. ERP System Support: Provided comprehensive support for the ERP system, ensuring its stability, performance, and integration with other critical applications. Disaster Recovery & Redundancy: Developed network redundancy and disaster recovery protocols to ensure high system availability, minimizing downtime across multiple locations. System Administration: Oversaw daily IT operations, including server maintenance, troubleshooting, and cross-departmental IT support, focusing on hardware setup, software support, and user training.Key Achievements: Spearheaded the Citrix implementation, facilitating efficient remote work for construction teams. Established a redundant network infrastructure, achieving 99.9% uptime across all locations. Reduced system downtime by 30% through proactive monitoring and disaster recovery solutions. Ensured seamless ERP system operation, optimizing workflows and supporting project management across the company.

At Marinette Marine Corporation, I optimized IT infrastructure to support both office operations and shipbuilding projects, collaborating closely with C-level executives and cross-functional teams to ensure efficient and reliable IT services. Network & Systems Management: Managed IT infrastructure across office locations and shipbuilding sites, ensuring high system performance and uptime. VMware Virtualization: Deployed and managed VMware environments to maximize server utilization, consolidate hardware, and enhance scalability in alignment with business goals. Citrix Implementation: Implemented Citrix solutions for secure remote access, enabling streamlined support for employees across multiple locations. Server Administration: Maintained Windows and Linux servers with a focus on updates, security, and optimal performance. Infrastructure Optimization: Led infrastructure upgrades, integrating VMware and Citrix solutions to enhance workflow efficiency. Disaster Recovery: Developed and executed backup and recovery strategies using virtualization to ensure business continuity and resilience. User Support: Delivered high-level technical support, troubleshooting complex issues in hardware, software, and networking to minimize downtime and enhance productivity.Key Achievements: Spearheaded VMware deployment, reducing hardware costs by 20% and improving scalability across projects. Enabled efficient remote work across job sites through Citrix implementation. Increased system stability by 20% through targeted infrastructure upgrades. Reduced downtime by 30% through proactive monitoring and maintenance initiatives. Developed a disaster recovery plan, ensuring rapid recovery during system failures. Improved issue resolution speed by 25%, elevating user satisfaction and productivity.

I played a pivotal role in managing IT operations focused on batch processing, data warehousing, and disaster recovery. This role involved overseeing MVS (Multiple Virtual Storage) and Data Warehousing environments and ensuring smooth system monitoring and reporting. Batch Job Management: Managed and optimized batch job processing to ensure timely data flows and minimize delays in mission-critical operations. MVS Environment Support: Administered and maintained MVS systems, ensuring stability and uptime for essential business functions. Data Warehousing: Assisted in managing data warehousing operations, including extraction, transformation, and loading (ETL) processes to facilitate seamless data integration and reporting. Disaster Recovery: Developed disaster recovery protocols, safeguarding data integrity and ensuring business continuity through regular system backups and recovery drills. Monitoring & Reporting: Implemented robust system monitoring practices to detect and address issues proactively, ensuring maximum system performance and availability. SAP Medium Servers: Maintained SAP server environments, optimizing server performance and providing troubleshooting support for SAP applications.Key Achievements: Improved Batch Job Efficiency: Enhanced batch processing efficiency, reducing run times by 15% and increasing overall system throughput. Streamlined Disaster Recovery: Developed and tested disaster recovery procedures, improving recovery times and ensuring minimal disruption during critical failures. Enhanced Monitoring Systems: Utilized advanced monitoring tools, reducing system downtime and enabling faster issue resolution.