Jeff Pena (Csm) Email & Phone Number

United States

• Spearheaded the end-to-end development of new products, ensuring roadmap alignment, cross-functional coordination, and compliance with requirements.
• Collaborated on feature prioritization and resource balancing, aligning product features with customer needs and business objectives.
• Showcased high level of flexibility in adapting to sudden changes in project requirements with successful results.Established real-time project status reporting, enhancing transparency for executives and stakeholders.
• Managed and prioritized multiple project tasks effectively using triage methodologies, resulting in successful completion of all projects on time and within budget

Palo Alto, California, United States

• Increased project efficiency from 55%, to 85% getting project back on schedule in completing a critical software tool conversion project.
• Improved employee mandatory training completion by 35% through the implementation of new learning management system (LMS). Rolled out new dashboard providing management with the ability to check status in real time.
• Took over hardware and domain update management for department reducing lost time by 65% and Help Desk complaints by 80%.
• Designed, developed, and implemented automated processes for the departments process improvement initiative. Increased efficiency by 35%, improved management reporting and status by 50%.

Santa Clara County, California, United States

• Enforce laws of the county of Santa Clara and State of California. Protection of life and property. Wrote detailed reports to support arrests as well as traffic tickets for traffic violations.
• Consistently utilized conflict resolution and de-escalation skills to resolve all volatile interactions with the public while maintaining respect and professionalism.
• Made over 15 arrests and wrote over 50 citations that never resulted in physical altercations ensuring the safety of the individual(s) and the public.

San Francisco Bay Area

• Established a new database for precontract design iteration that increased efficiency by 40%. Instituted features that allowed for real time design review, approval, set priorities and flag risks.
• Organized and led complex, high-performance internal customer teams to efficiently grow business, including management of technical requirements, design, analysis, build and test activities.
• Designed, developed, and implemented cross-departmental database that improved efficiency by 60%.

Palo Alto, CA

• Designed and implemented a new “Export Request” database that eliminated a backlog of contractual milestone deliveries, increased export request efficiency by 80%, improved management status reporting by 60%, and.
• Developed and rolled out an updated purchasing database that saved the company approximately $1M in annual savings. The database provided real time updates allowing for management reporting and status.
• Oversaw the company’s export compliance training, and oversite. Wrote database manual and conducted biweekly training.

San Francisco, CA

Successfully led the production of Battlefront for PlayStation Portable (PSP), delivering the project on schedule and within budget despite significant design changes.Coordinated cross-functional teams to align schedule milestones across marketing, sales, quality assurance, and development.Managed all project documentation and technical design submissions.

Livermore, CA

Designed and developed a customer service database that improved efficiency by 30% and boosted customer satisfaction by 35%. Led training for all third-party vendors to ensure seamless integration with their systems and processes.Created and implemented a new emergency response process with third-party vendors, enhancing response efficiency by 30% and.

San Jose, CA

Senior Producer and Product Manager at Bam Entertainment, overseeing the development of titles such as Carmen Sandiego: The Secret of the Stolen Drums, Wallace & Gromit in Project Zoo, and video game adaptations of Cartoon Network programs.Managed all Cartoon Network-licensed game titles and budgets, coordinating cross-functional teams across global.

Produced a range of products for Mattel Inc., collaborating on iconic brands such as Fisher-Price, Barbie, and Hot Wheels.Managed day-to-day product planning and oversight, working closely with development teams from concept through completion.Ensured compliance with platform manufacturer standards while monitoring and approving key product development.

Maintained EA-6B aircraft engines and fuel systems, serving as a flight deck troubleshooter responsible for launching and recovering aircraft. Played a key role as part of the first battlegroup to respond to the invasion of Kuwait during Operation Desert Shield.