• Contributed to strategic planning to guide decisions aligned with company vision and goals.• Reviewed and addressed key customer relations issues.• Investigated deficiencies and problems, recommending changes to drive improvements.• Met with staff to discuss procedure adherence, proper job-specific techniques, and performance.• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.• Serve… Show more • Contributed to strategic planning to guide decisions aligned with company vision and goals.• Reviewed and addressed key customer relations issues.• Investigated deficiencies and problems, recommending changes to drive improvements.• Met with staff to discuss procedure adherence, proper job-specific techniques, and performance.• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.• Serve as primary point of contact for over 40+ clients to provide operational support to optimize user experience.• Overseeing 7,000+ independent contractors on day-to-day basis. Show less

• Recruit, select, train, assign, schedule, coach, counsel, and discipline employees.• Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes.• Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees.• Manage relationships with key operations vendors.• Serve as the primary point of contact when there are customer issues related to customer… Show more • Recruit, select, train, assign, schedule, coach, counsel, and discipline employees.• Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes.• Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees.• Manage relationships with key operations vendors.• Serve as the primary point of contact when there are customer issues related to customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities and travel as needed. Show less

• Operates as the point of contact for 50 assigned customers.• Generating $45K in sales among client accounts, including upselling and cross-selling.• Ensure clients receive requested products and services within a week one request date.• Partner with clients and stakeholders to assess business needs and desired outcomes.• Collaborate with cross functional teams sharing the same account base to ensure consistent service.• Develop and maintain long-term relationships with… Show more • Operates as the point of contact for 50 assigned customers.• Generating $45K in sales among client accounts, including upselling and cross-selling.• Ensure clients receive requested products and services within a week one request date.• Partner with clients and stakeholders to assess business needs and desired outcomes.• Collaborate with cross functional teams sharing the same account base to ensure consistent service.• Develop and maintain long-term relationships with accounts and key stakeholders.• Manage client escalations with a sense of urgency and confirming complete customer resolution and satisfaction. Show less

• Partnered with the Store Manager to lead the store team with unparalleled store experience that improves customer loyalty and strengthens the Sprint Brand.• Motivates sales team to meet or exceed key performance objectives including service and sales by 25%. • Resolved customer concerns which improved store NPS by 25% year over year. • Create a post event summary report using survey results to draft and design future events.• Complete comprehensive assessments to analyze… Show more • Partnered with the Store Manager to lead the store team with unparalleled store experience that improves customer loyalty and strengthens the Sprint Brand.• Motivates sales team to meet or exceed key performance objectives including service and sales by 25%. • Resolved customer concerns which improved store NPS by 25% year over year. • Create a post event summary report using survey results to draft and design future events.• Complete comprehensive assessments to analyze risk factors and provide plans to minimize harmful events before they arise.• Served as a trusted advisor and mentor to coworkers, and sales associates to improve individual and store performance. Show less

• Maintain current knowledge of new technological trends to assist customers when purchasing a new cellular device and services. • Resolved any issues customers had with their phone including troubleshooting, reactivating and billing.• Serves customers by providing product and service information and resolving product and service problems.• Attracts potential customers by answering product and service questions and suggesting information about other products and services.• Opens… Show more • Maintain current knowledge of new technological trends to assist customers when purchasing a new cellular device and services. • Resolved any issues customers had with their phone including troubleshooting, reactivating and billing.• Serves customers by providing product and service information and resolving product and service problems.• Attracts potential customers by answering product and service questions and suggesting information about other products and services.• Opens customer accounts by recording account information.• Helped improve store NPS by 25% year over year.• Prepares product or service reports by collecting and analyzing customer information.• Provides continuous feedback and coaching to improve individual and store performance. Show less