Jeff P. Email & Phone Number

Nevada, United States

• Maintained accurate inventory and reached out to team leads to build a buffer to cover the current and next shift inventory.
• Ensured EHS safety functions and up to date training for the team.
• Empowered others to continue to improve operations in accordance with 5S protocol.

Nevada, United States

• Replenished the production lines and organized inventory to lead the current and next shift for success.
• Operated PIV equipments, loaded and unloaded materials on trailers.
• Worked on offsite projects to qualify and audit parts.

Nevada, United States

• Fast track on building the most exciting, environmentally friendly vehicles on the planet with precision while meeting customer demand.
• Consistent first yield pass in Bando Rework Battery Module Zone while meeting target objectives.
• Coordinate special NPI projects, KVP inventory, LP inventory, crating, wrapping and banding buffers ensuring adherence to safety guidelines, quality standards, and company targets.
• Support production team by preparing WIP at each work station and necessary materials for continuous output and quality products.
• Collaborate with cross-functional teams, including engineering and quality assurance to address issues and improve processes.
• Communicate effectively with team members and supervisors to coordinate tasks and address issues.

Irvine

• Provide seamless customer experience and problem-solve order issues with no error rate leading to Top Rank Dasher with over 5,700 deliveries and repeat customers.
• Multitask and handle a high volumes of customer inquiries while maintaining a professional and friendly demeanor.
• Follow up with clients to update order status and check inventory levels with merchants per customer request.

Santa Ana, California, United States

• Managed and nurtured a portfolio of high-value customer accounts ranging from $1MM to $700MM, ensured their success and satisfaction.
• Built and maintained strong relationships with clients, serving as the main point of contact for all account-related inquiries and issues.
• Conducted regular business reviews with clients to assess their needs, identified opportunities for growth, and provided strategic recommendations.
• Collaborated with internal teams, including sales, product development, and operations, and ensured seamless delivery of services and solutions to clients.
• Developed and executed strategic account plans, outlining goals, objectives, and action steps to maximize customer satisfaction and retention.
• Conducted regular client meetings and check-ins to assess satisfaction levels and addressed concerns.

Los Angeles Metropolitan Area

• Built key relationships through quotations, product options, product installation and walk through which ensured the continuation and enhancements of services.
• Helped clients achieved their business goals through communication and support via phone, email, live chat, and presentations.
• Developed and implemented strategic account plans to achieve revenue targets and increase customer satisfaction.
• Maintained detailed customer records and updated information in the CRM system to track interactions and follow-up actions.
• Maintained and updated client records, including confidential files, ensured accuracy and data integrity.
• Scheduled and coordinated meetings, conferences, and appointments.