Jeff P. Email & Phone Number

Nevada, United States

• Maintained accurate inventory and reached out to team leads to build a buffer to cover the current and next shift inventory.• Ensured EHS safety functions and up to date training for the team.• Empowered others to continue to improve operations in accordance with 5S protocol.

Nevada, United States

• Replenished the production lines and organized inventory to lead the current and next shift for success.• Operated PIV equipments, loaded and unloaded materials on trailers.• Worked on offsite projects to qualify and audit parts.

Nevada, United States

• Fast track on building the most exciting, environmentally friendly vehicles on the planet with precision while meeting customer demand.• Consistent first yield pass in Bando Rework Battery Module Zone while meeting target objectives.• Coordinate special NPI projects, KVP inventory, LP inventory, crating, wrapping and banding buffers ensuring adherence to safety guidelines, quality standards, and company targets.• Support production team by preparing WIP at each work station and necessary materials for continuous output and quality products.• Collaborate with cross-functional teams, including engineering and quality assurance to address issues and improve processes.• Communicate effectively with team members and supervisors to coordinate tasks and address issues.

Irvine

• Provide seamless customer experience and problem-solve order issues with no error rate leading to Top Rank Dasher with over 5,700 deliveries and repeat customers.• Multitask and handle a high volumes of customer inquiries while maintaining a professional and friendly demeanor.• Follow up with clients to update order status and check inventory levels with merchants per customer request.

Santa Ana, California, United States

• Managed and nurtured a portfolio of high-value customer accounts ranging from $1MM to $700MM, ensured their success and satisfaction.• Built and maintained strong relationships with clients, serving as the main point of contact for all account-related inquiries and issues.• Conducted regular business reviews with clients to assess their needs, identified opportunities for growth, and provided strategic recommendations.• Collaborated with internal teams, including sales, product development, and operations, and ensured seamless delivery of services and solutions to clients.• Developed and executed strategic account plans, outlining goals, objectives, and action steps to maximize customer satisfaction and retention.• Conducted regular client meetings and check-ins to assess satisfaction levels and addressed concerns.• Processed purchase orders, product inquiries, billing issues, and ensured prompt resolution.• Prepared and edited correspondence, reports, and presentations using MS Office, ensured accuracy and professionalism.• Maintained and organized confidential files, records, and databases, ensured easy access and retrieval of information.• Resolved client concerns by providing support and alternatives via live chat, video conferencing, phone call, and email updates.• Coordinated appointments and meetings with internal teams and clients. • Reviewed and verified credit applications, contracts, order confirmations, order status, and client net terms and conditions.

Los Angeles Metropolitan Area

• Built key relationships through quotations, product options, product installation and walk through which ensured the continuation and enhancements of services.• Helped clients achieved their business goals through communication and support via phone, email, live chat, and presentations.• Developed and implemented strategic account plans to achieve revenue targets and increase customer satisfaction.• Maintained detailed customer records and updated information in the CRM system to track interactions and follow-up actions.• Maintained and updated client records, including confidential files, ensured accuracy and data integrity.• Scheduled and coordinated meetings, conferences, and appointments.