Jeff Phipps Email & Phone Number

Tampa, FL, US

United States

Tampa/St. Petersburg, Florida Area

Manage ambulatory and veterinarian offices on Point of Care MarketingCollaborate with leadership, sales team, logistics, third party contractors, and client to guarantee accurate, on-time delivery of orders Guarantee post sale satisfaction and support clients through ongoing training and identifying their product development needs Host 1:1 client training.

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

• Assisted senior management in developing and implementing the monthly account planning and activities
• Acted as the entry point to account management and have fiscal responsibility over client service and account profitability
• Demonstrated excellent judgment and ability to solve problems, delegating work appropriately across account teams
• Established successful, productive relationships with client contacts
• Added creative insight and problem-solving to all of the above on a consistent basis

Tampa/St. Petersburg, Florida Area

• Manage 400 client retention accounts including 60 of the TOP 400 and prospect for new leads
• Prioritize list of assigned clients to determine the most strategically opportune up selling targets
• Engage in discussions with key contacts to determine satisfaction and opportunity gaps
• Client advocate to establish relationships, trust, and integrity
• Host and demonstrate product line through webinars

Tampa/St. Petersburg, Florida Area

• Meet with clients to discuss their Visitor Management Solution needs
• Develop customer relationships to influence purchasing decisions
• Manage the day-to-day level sales life cycle process and build trust to strengthen relationships
• Act as customer advocate to ensure all departments understand customer requirements
• Develop plans to maximize business opportunities with each customer
• Identify requirements for key stages of initial inquiry, evaluation, specification, and quote

Tampa/St. Petersburg, Florida Area

• Manage projects with customers on solutions by providing technical assistance from implementation to final production
• Maintain and modified existing systems to support user needs, test and analyze output for accuracy
• Evaluate new technological innovations in relation to existing systems and make recommendations
• Effectively handle the administration of key business relationships

Tampa/St. Petersburg, Florida Area

• Developed data scripts using reporting tools to monitor variances and identify trends
• Supported additional departments on process improvement, automation and pool building for account flow
• Created work process flows and developed policies and procedures
• Organized educational development of staff ensuring cross training

• Lead the coordination, documentation, delivery and implementation of corporate wide product
• Develop training programs to meet the business goals
• Gather metrics and strategies to support, advertise and measure the return of investment for each training program
• Coordinate all aspects of the contracting process to assure prompt and accurate contract generation within established guidelines
• Provide contract support with regard to training of associates and clients

Master'S Degree, Business Administration And Management, General

Bachelor Of Applied Science (B.A.Sc.), Operations Management Technology

Associate Of Science (A.S.), Business Administration / Personal Computers