Jeff Pierson Email and Phone Number

Managed large enterprise programs across multiple business areas (Wealth, Trust, Commercial Banking, Retail Banking, Mortgage, Treasury). Built and maintained critical relationships with key senior business and technology executives. Managed multiple program budgets concurrently, totaling $50MM+ in investment.Provided regular communications and status reports to executive stakeholders.Mentored and trained new Project Managers.

• Acted as the technical account manager for the sales and service organization that supported MetLife’s largest customer accounts• Met with external clients to ensure satisfaction with MetLife and present improvements MetLife had made to improve their experience• Produced and presented status reports and proposals to senior executive leaders• Managed all project work and analysis activities for Salesforce.com• Established a model for how IT would support the account executives that handle MetLife’s largest accounts during their busy season• Coordinated responses to customer requests for proposals• Managed a team of 10 Business Systems Analysts and Project Managers that ran sales, underwriting, and dental initiatives• Supervised team’s daily activities and was responsible for hiring, firing, and conducting performance reviews

• Supported management of the Dental IT portfolio with the following activities:o Management of project financials across Dental initiatives o Development of portfolio level financial reports for the Businesso Creation of senior level status reports highlighting critical activities and milestones • Led the implementation of a new Dental portable product in 2015, a top program, involving over 125 associates across 35 teams in addition to a new vendor• Managed the Vision product portfolio by providing leadership on all Vision projects, tracking financials, and supporting production issues

Telecommunications Industry experience in the following areas:-- New Product Development-- Requirements Writing/Gathering-- Developing solutions for complex IT issues-- Leading critical testing efforts-- Market deployment and roll out of new products/enhancements