Jeff Poblano Email & Phone Number

Hunt Valley, Maryland, United States

Rocklin, California, United States

• Producer for two games: a visual novel and an online multiplayer RPG boardgame• Responsible for scripting, business development for releases, and scope

Lodi, Ca

• Managed projects with tight deadlines in design, development, and deployment of network and server infrastructure with the core principle of consistency with customer experience and business efficiency for organizations ranging from 150-1200 employees• Managed, launched, and landed large cross-departmental program and projects• Assisted President & COO in overseeing the expansion of support services in the Midwest• Managed marketing of the organization via tradeshows and conferences• Assisted the President & COO in business development, operations, and strategy, acquiring an additional 29 large healthcare clients in the process• Maintained daily supervision of staff while promoting personal and professional growth through ongoing training, learning, and ownership of organizational roles• Managed 3 fast-paced network operation centers• Work at the heart of the project team to ensure all parties, including outside vendors, communicate effectively, with specific attention to detail of the project• Used metrics & KPIs to determine process pain points & improve customer experience• Developed yearly IT budgets for clients for both CapEx and OpEx models, ranging up to several million• Created documentation of client’s technical and operational environment• Managed quoting, procurement, and invoicing, ensuring process efficiency to increase bottom-line growth• Supervised escalation to engineering or business leaders based upon skillset and area of expertise• Lead technical team in root-cause analysis to determine next steps for preventive measures• Produced the creation and launch of new company website and LMS, directing the art, engineering, and content for scalability to prepare for future growth• Produced the creation of a VR portal for server rooms for remote troubleshooting• Produced simple 2D game for marketing at tradeshows

Lodi, Ca

My main focus as a support technician at Merino Computer Concepts is to ensure the best customer experience while providing the best technical resolution of IT-related problems.- Answered phone calls, emails, and support tickets and resolved technical issues while maintaining service-level agreements with clients- Ensured customer experience and satisfaction throughout the resolution process- Created network and server infrastructure designs that led to greater experiences and organizational efficiency - Helped individuals understand common problems they could solve within very few steps- Documented network and infrastructure changes

Lodi, Ca

• Start-up sole proprietorship that specialized in web development and design• Designed and programmed websites in HTML, CSS, JQuery, JavaScript, and PHP• Met with clients individually to set specific goals for their websites• Set up, tracked, and reported analytics data and managed AdWords accounts

Stockton, California Area

• Worked independently, reporting directly to the owner• Diagnosed and solved issues with software and hardware in laptops, desktops, and servers• Diagnosed various issues inside Windows XP, Vista, 7, 8/8.1• Provided remote/over-the-phone support to various companies• Built company website• Organized stockroom to better identify incoming/outgoing computers

Stockton, Ca

• Managed web store and online sales• Designer for all ads (brick and mortar) as well as SEO, SEM, and SMM• Solved various network and desktop issues, which includes troubleshooting retail software• Set up two stores with current technology such as cameras, computers, and network access• Managed inventory in all three locations• Managed backhouse operations, including a shipping/receiving, and a web tech employee• Integrated a special order system that added $1500/month to the company’s bottom-line

- Reported to VP HR, working independently throughout Central California area- Provided and installed desktop, network, and server support on new software & hardware- Worked closely with employees to solve any computer related issues in remote locations- Set up and organized a system of recycling old hardware to California E-Waste standards

Game Art & Design, 3.6

Activities and Societies: Game Developers Club

Computer Science