Jeff Ragland Email & Phone Number

New Braunfels, Tx, Us

United States

San Antonio, Texas, United States

San Antonio, Texas, United States

* Published first Knowledge Management SOP for a mission training complex that has been subsequently been referred to as "outstanding" and shared/used widely* Developed relational database that increased event tracking by over 400%, accuracy to over 99%, reduced standard reporting time requirements over four hours, and enhances scheduling tool* Championed digital organization transition to file server that has inspired an organizational culture change that is more collaborative and… Show more * Published first Knowledge Management SOP for a mission training complex that has been subsequently been referred to as "outstanding" and shared/used widely* Developed relational database that increased event tracking by over 400%, accuracy to over 99%, reduced standard reporting time requirements over four hours, and enhances scheduling tool* Championed digital organization transition to file server that has inspired an organizational culture change that is more collaborative and interactive* Revised process and automated forms that reduced user time to complete, provided enhanced accuracy with no additional work, and integrated key leadership to provide greater situational awareness Show less

New Braunfels, Tx

• Define software interface needs, conduct user research, document user flows, and conduct usability testing • Design and produce user experience (UX) interfaces for websites and software integration into business processes • Evaluate process flows, training, and organizational development to identify best practices and opportunities • Generate non-profit documentation, submit applications to IRS, and advise clients on obtaining 501(c)(3) status

Dfw7 & Sat2

• Managed a team of up to eight Area Managers and over 450 Associates across four shifts that operated 24/7.• Partnered with other departments to plan labor and solve problems to ensure we ran a lean, balanced shift that accomplished assigned volume goals as efficiently as possible. • Fostered a safe work environment through workplace audits, floor safety inspections, and enforcement of OSHA safety standards and practices.• Mentored and developed Associates to facilitate career… Show more • Managed a team of up to eight Area Managers and over 450 Associates across four shifts that operated 24/7.• Partnered with other departments to plan labor and solve problems to ensure we ran a lean, balanced shift that accomplished assigned volume goals as efficiently as possible. • Fostered a safe work environment through workplace audits, floor safety inspections, and enforcement of OSHA safety standards and practices.• Mentored and developed Associates to facilitate career progression through constant engagement, regular 1:1 meetings, mock interviews, and by maintaining an open-door policy.• Taught leadership training courses to emerging leaders at the facility• Routinely participated in interviews to ensure that we hired and developed the best. Show less

San Antonio, Tx

• Co-founded and built a 501(c)(3) accredited veterans nonprofit serving disabled veterans in Central Texas, raising over $110K in first seven months of operation• Recruited nine-person board of directors and maintained their extensive involvement in organization• Implemented custom database and distributed file solution to facilitate greater collaboration of team• Designed and implemented policies, procedures, forms, and created employee handbook to govern routine operations

Houston, Texas Area

Chief executive officer for a multi-million dollar veteran’s homebuilding charity• Created and managed a $4.2M budget, covering 22 states and 100 beneficiaries, with 36 active home projects• Conducted audit, obtained BBB accreditation, GuideStar Gold rating, and increased public opinion• Planned and conducted several fundraisers that generated >$2.5M annual donations, collected $1.2M in outstanding obligations, and reduced monthly credit card expenses by 92%• Designed and… Show more Chief executive officer for a multi-million dollar veteran’s homebuilding charity• Created and managed a $4.2M budget, covering 22 states and 100 beneficiaries, with 36 active home projects• Conducted audit, obtained BBB accreditation, GuideStar Gold rating, and increased public opinion• Planned and conducted several fundraisers that generated >$2.5M annual donations, collected $1.2M in outstanding obligations, and reduced monthly credit card expenses by 92%• Designed and implemented a comprehensive knowledge management plan for physical and electronic information that encompassed several hundred thousand records and years of information• Implemented policies, procedures, forms, and created employee handbook to govern routine operations; additionally created standard operating procedures for routine events Show less

Stafford, Tx

Director of International & Military Sales for a worldwide firearms training simulations company• Planned and executed National & International trade shows and conferences that resulted in a pipeline of sales in excess of $25M• Opened new markets throughout Asia and the Pacific Rim• Managed Foreign Military Sales efforts, resulting in four countries directly purchasing equipment, and successfully obtained four NATO stock numbers (NSNs) to facilitate future military sales… Show more Director of International & Military Sales for a worldwide firearms training simulations company• Planned and executed National & International trade shows and conferences that resulted in a pipeline of sales in excess of $25M• Opened new markets throughout Asia and the Pacific Rim• Managed Foreign Military Sales efforts, resulting in four countries directly purchasing equipment, and successfully obtained four NATO stock numbers (NSNs) to facilitate future military sales • Managed five direct reports and four international consultants Show less

Worldwide

Last assignment: Chief, Commander’s Initiative Group for an Army Reserve Training Command• Post 9/11 – four operational deployments of progressively higher and more challenging responsibilities to include direct reporting to national level military leadership at the Country/Team level (Ambassador, 3 and 4 Star Flag Officers)• Extensive senior leadership positions to include Command, Staff, and Joint/Multi-National/Interagency• Qualified Infantry, Armor, & Information Operations… Show more Last assignment: Chief, Commander’s Initiative Group for an Army Reserve Training Command• Post 9/11 – four operational deployments of progressively higher and more challenging responsibilities to include direct reporting to national level military leadership at the Country/Team level (Ambassador, 3 and 4 Star Flag Officers)• Extensive senior leadership positions to include Command, Staff, and Joint/Multi-National/Interagency• Qualified Infantry, Armor, & Information Operations Officer; additionally served as Special Staff Officer to 3 Star Commander as Red Team Leader (tasked with challenging assumptions, providing cultural apperception, being the Devil’s Advocate for planning) and as the Senior Mentor & Advisor to Provincial Afghan Uniformed Police Senior Leaders Show less

Houston, Texas

Sole proprietor of information technology consulting business• Identified market need and created organization from scratch that ultimately supported several hundred clients and generated over $1M in revenue• Defacto Chief of Technology for majority of supported organizations• Plan technology growth, obsolescence, and support for IT systems, including networking and Internet, routers, network systems, troubleshooting, configuration, repair, and vulnerability analysis• Provide… Show more Sole proprietor of information technology consulting business• Identified market need and created organization from scratch that ultimately supported several hundred clients and generated over $1M in revenue• Defacto Chief of Technology for majority of supported organizations• Plan technology growth, obsolescence, and support for IT systems, including networking and Internet, routers, network systems, troubleshooting, configuration, repair, and vulnerability analysis• Provide vulnerability analysis, disaster recovery planning, and helped clients to hire and train internal support staff Show less

North Carolina & Oregon

Led military and law enforcement students through an immersive, innovative training curriculum where students are placed in small insurgent cells. Students come away with a much better understanding of how an insurgent cell forms, recruits, operates, and funds itself - in order to better understand counter-insurgency operations abroad.

Houston, Texas Area

Director for the Consulting Services Division of the largest Internet Service Provider in the Houston area• Started the Consulting Services Division, ultimately accounting for 25% of corporate profits with less than 5% of corporate personnel• Directly reported to CEO for all activities, revenue streams, training, and plans for department• Hire, develop, train, evaluate, promote, and market a highly technical group of IT Field Consultants • Specify networking solutions, design… Show more Director for the Consulting Services Division of the largest Internet Service Provider in the Houston area• Started the Consulting Services Division, ultimately accounting for 25% of corporate profits with less than 5% of corporate personnel• Directly reported to CEO for all activities, revenue streams, training, and plans for department• Hire, develop, train, evaluate, promote, and market a highly technical group of IT Field Consultants • Specify networking solutions, design e-commerce solutions, and support development and rollout of new broadband technologies Show less

Houston, Texas Area

Founded and Co-Directed an Information Technology Services corporation• Jointly founded IT company that provided full spectrum technology support to individual, small, and medium size businesses throughout Southwestern Texas.• Directly responsible for sales and marketing for organization, and daily management of six (including two of the founding partners)• Created all policies and procedures for organization and responsible for employee hiring, firing, training, and evaluation•… Show more Founded and Co-Directed an Information Technology Services corporation• Jointly founded IT company that provided full spectrum technology support to individual, small, and medium size businesses throughout Southwestern Texas.• Directly responsible for sales and marketing for organization, and daily management of six (including two of the founding partners)• Created all policies and procedures for organization and responsible for employee hiring, firing, training, and evaluation• Conducted strategic planning to get team aligned for purpose and mission; subsequently implemented plan and designed measurements to keep organization focused and progressing towards goals Show less

Houston, Texas Area

Responsible for all client and staff training on the Macintosh computer• Created Training Division, identified target audience and designed curriculum to support the most profitable department of the company• Supervise twelve person staff to include budgeting, marketing, sales, reporting, and leading coursework for clients; additionally implemented training program for internal staff• Sought out and obtained Apple Authorized Training Center status, which opened new opportunities for… Show more Responsible for all client and staff training on the Macintosh computer• Created Training Division, identified target audience and designed curriculum to support the most profitable department of the company• Supervise twelve person staff to include budgeting, marketing, sales, reporting, and leading coursework for clients; additionally implemented training program for internal staff• Sought out and obtained Apple Authorized Training Center status, which opened new opportunities for referrals, clients, and training Show less

Master Of Science - Ms, Education: Learning Design & Technology, 3.9

Learning Design and Technology Overview Gain vital knowledge and explore innovative techniques to maximize learners’ potential. Purdue.

User Experience (Ux) Designer Track Certification

An intensive 52-week user experience internship that combines user experience and user interface fundamentals, prototyping skills.

Mba (Partially Completed), Business Administration

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Bachelor Of Fine Arts - Bfa, Graphic Communications, 3.1

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Green Belt, Lean Six Sigma

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Red Team Leader, Red Teaming

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Certificate, Field Grade Military Operations

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