• Oversaw and managed operation of Wirree, the adult women and men's refuge. Ensured the Wirree facilities were maintained to the highest standard.• Provided a targeted crisis response to adult women and men experiencing or at risk of homelessness, ensuring consistency with the Specialist Homelessness Services (SHS) practice guidelines, best practice and quality service provision.• Implemented and managed homelessness service projects. Developed, administered and continuously improved operational policies and administrative tasks, systems and processes for the effective operation of the service. • Maintained official records and documents to ensure compliance with federal, state and local legislation whilst ensuring compliance with client confidentiality, privacy, conflict of interest and other related policies.• Developed and implemented strategies aimed at ensuring that the facility and associated services were relevant and accessible to a diverse range of adult women and men.• Managed complex client cases; identifing potential barriers to service delivery and assisted in developing new strategies. • Analyzed relevant quantitative data and qualitative data, implementing appropriate changes to improve service delivery.• Lead Specialist Homelessness Service, Australian Services Excellence Standards (ASES) accreditation to achieve re-certification at award level accreditation.

• Managed the overall operation of the Initial Transitional Service across five key sites and outlying areas. Ensuring consistency with the Corrective Service NSW practice guidelines and best practice, quality service provision.• Worked in close partnership with Corrective Services NSW, building a cohesive, responsive and client focused multidisciplinary team. Whilst developing, implementing and maintaining local community networks, programs and plans in line with the goals of the Initial Transitional Service.• Supported individuals with complex needs (such as mental health, acquired brain injury, alcohol and other drugs) upon initial exit from custody.• Worked with individuals for a period of up to 12 weeks during the critical transitional period to support their reintegration into local community through linking with identified services, building capacity in the individuals and developing a network of supports.• Worked on re-tender of Initial Transitional Service, securing service continuation across five ongoing sites and being awarded additional three sites in NSW.

• Provided a timely, responsive intake, assessment and triage service to ensure clients are prioritised and allocated appropriately, using comprehensive risk assessment and needs analysis to determine the best response.• Provided support, advice and information to team members to ensure their clients progress through to achieve their goals and exit the service with increased independence and a detailed exit plan.• Provided best practice primary, secondary and tertiary responses, specialised service delivery and targeted crisis responses for target groups. • Maintained official records and documents to ensure compliance with federal, state and local legislation.• Lead Specialist Homelessness Service Australian Services, Excellence Standards accreditation to achieve award level accreditation.

• Provided case management and tenancy support to clients who were experiencing, or were at risk of, homelessness.• Managed, monitored and maintained client information management system (CIM’s) database and KPI’s.• Assisted senior management with tenders, budgets and meeting accreditation and accountability requirements.• Designed, implemented and delivered educational and living skills programs. • Managed operational running of adult refuge.• Carried out Acting Team Leader duties as and when required.• Chaired WHS and Staff Consultative committees.

• Provided case management and tenancy support to clients who were experiencing, or were at risk of, homelessness.• Managed, monitored and maintained client information management system (CIM’s) database and KPI’s.• Assisted senior management with tenders, budgets and meeting accreditation and accountability requirements.• Designed, implemented and delivered educational and living skills programs. • Managed operational running of adult refuge.• Carried out Acting Team Leader duties as and when required.• Chaired WHS and Staff Consultative committees.

• Provided intensive crisis intervention and prevention support. • Utilised a case management approach to provide advocacy, service information, referral’s, and links to education, training and employment opportunities.• Assisted clients in accessing sustainable accommodation outcomes.• Provided a quality homelessness outreach service. • Represented Housing Plus on behalf of the Homelessness Services team and their clients with external stakeholders, providing insight on issues affecting the service and their clients.

• Provided specialised and specific consultation, coaching, supervision, counselling, training and tutoring for businesses, community sector organisations, community sector workers and students, community groups and individuals.

• Provided general care and supervision to children and youth in residential care.• Assisted in day to day running of residential out of home care centres.• Mentored children and youth as their key worker.

• Provided individual financial counselling and problem gambling counselling. • Managed, developed and expanded Orange office.• Provided outreach services to coverage area. • Designed, developed and facilitated workshops, information sessions and community programs.• Trained, assessed and supervised new and junior counsellors.• Assisted senior management with meeting reporting, accreditation and accountability requirements

• Provided Alcohol and other Drugs Counselling, and case management. • Represented service and provided reports, recommendations and expert evidence in local court. • Worked alongside court, police, solicitors and other legal system staff.• Established relationships with other service providers and key stakeholders.

• Facilitated psycho educational groups and workshops. • Created a therapeutic relationship for clients to explore issues.• Provided and facilitated programs for Community Corrections and Department of Education.

• Provided family and relationship counselling. • Facilitated psycho educational workshops and group sessions.

• Provided individual alcohol and other drugs counselling. • Developed and facilitated group counselling sessions and psycho educational workshops.• Assisted in day to day operation of withdrawal unit.

• Supervised children’s contacts with non-custodial parents. • Supervised change-over and change backs of children between separated parents as well as between DOCS and parents.• Monitored and facilitated parent child interactions and communication between parents.