Defined, developed, and implemented training curricula, marketing programs, and tools that empower channel partners to position, sell, and support company solutions. Designed and created onDemand, 24x7 hardware, VMware-based virtual lab environments and courseware that are used worldwide. Directed cross-functional technical and marketing programs, collaborating with business units, channel marketing teams, and 3rd party vendors as required.• Increased profits by creating and establishing Virtual Lab environments and courseware that were used by 1000+ reseller partners each month. These Virtual Lab environments transferred vital knowledge to end-users, and delivered required training and sales demonstrations.• Streamlined the sales process by integrating the Virtual Lab Program into the World Wide Juniper Learning Academy Channel Partner Program.• Instrumental in boosting sales by 5% to 10% quarter-over-quarter, through the utilization of Virtual Labs and related courseware by sales engineers.• Fundamentally improved 5 worldwide product launches by integrating the Virtual Lab environment and courseware into product launch activities

Held multiple roles as Group Manager, Instructor and Channel SE at the same time• Experience with wired/wireless traffic shaping, policy enforcement, and related QoS topics• Industry knowledge of IEEE 802.11 security standards for wireless LANs• Experience with Intrusion Detection and Prevention Systems (IDPS)• Experience with wireless networking design requirements including a/b/g radios, MIMO, 11n• Experience with various Authentication (802.1x, TTLS, TLS, etc) and Encryption methodologies• Created product training materials for Pre/Post sales direct & indirect requirements

Held multiple roles as Group Manager, Instructor and Channel SE at the same time• Presented proposed network designs/traffic analysis to customers and management of Fortune 100 companies• Negotiated and created product training materials for Pre and Post sales direct & indirect requirements• Experience with wireless network security using RADIUS, 802.1x, WEP, WPA, MAC access control

Reporting to the Director of Product Marketing, guide all training/marketing activities including strategic planning, product and program management, and business development.• Provided liaison leadership between Nortel and Global Knowledge to establish product management process including product development, program management, product positioning and pricing for each program.• Developed and beta instructed new courseware on topics such as Network traffic analysis and optimization, Service Controllers, VoIP, switches, routers and all related protocols ( QoS, 802.1p & q VLANs, MPLS)

Reported to the Director of Worldwide Training and managed worldwide training development, sales, contracts, programs, and product support through a staff of 16 employees. Held dual role as Group Manager and Instructor. • Product Managed and executed the definition, development, budgetary needs, testing, final pricing, delivery mechanisms, and updating of technical sales solutions for the entire Nortel Networks direct and indirect sales force. • Built a WW Technical Sales Training Team, providing classroom oriented, leader-led and real-time web-based training (Centra) to 10,000+ direct and indirect Nortel sales representatives and systems engineers annually.• Co-developed a Certification Program for qualified Resellers to establish purchasing/training levels.

• Designed and presented migration strategies to end-users allowing them to move from legacy LAN/WAN technologies to faster ATM, Fast Ethernet, and Gigabit solutions.• Provided reseller/integrator technical support in Pre and Post sales environments.• Provided direct field fix information to corporate engineering for product development.• Five consecutive years of Presidents Club attendance due to technical/sales goal attainment.