Jeff Robinson Email and Phone Number

As Senior Information Security Specialist at the U.S. Department of Treasury's Office of Financial Research, I enhance the agency's cybersecurity posture and safeguard data and infrastructure. This involves developing and improving cybersecurity policies and standards, as well as managing the General Support System's security plan, including meticulous documentation and gap analysis. I analyze emerging threats and vulnerabilities to develop risk-adverse solutions and drive strategic cybersecurity initiatives through impactful risk analysis and vulnerability management. My role also includes providing expert technical guidance on cloud and network security, vulnerability remediation, and secure architecture design. I analyze system changes and recommend enhancements to the security architecture, while also developing and presenting informative materials to executive-level committees on cybersecurity initiatives and policies.

As the Assistant Director for Cybersecurity Audits at HHS-OIG, I lead a high-performing, geographically dispersed team in conducting comprehensive cybersecurity assessments and penetration testing of critical federal and healthcare networks. My expertise lies in translating technical findings into actionable strategies, reducing risk, and driving continuous improvement. I am passionate about mentoring and developing my team, fostering a collaborative environment that prioritizes innovation and expertise.I leveraged cutting-edge technologies like AWS Cyber Range and large language models to provide hands-on training and enhance the team's technical acumen. My extensive experience in cloud operations, vulnerability management, and IT governance allowed me to effectively lead the transition to secure cloud-based environments, optimize infrastructure, and ensure compliance with industry standards like NIST. I am a proactive leader, constantly monitoring emerging threats and technologies to keep our program ahead of the curve and ensure the security of critical healthcare systems.

As a Branch Chief at the Health Resources and Services Administration (HRSA), I led a high-performing system operations team in a fast-paced, dynamic environment. My focus was on driving efficiency, security, and customer service excellence. I recruited and integrated top talent, implemented innovative service catalog systems, and spearheaded the transition to a modern Azure cloud infrastructure, resulting in a 50% reduction in server delivery time. I was a key voice on the HRSA Change Advisory Board, advocating for risk mitigation and adherence to industry-leading security practices.I implemented comprehensive vulnerability management programs, effectively reducing organizational risk by strategically addressing identified threats. I ensured continuous compliance with evolving NIST and CISA standards, deploying security baselines, and conducting proactive threat hunting activities. My multi-year strategic plan for cloud adoption optimized technical resources and budget allocation, while establishing robust IT Cloud Governance ensured efficient management of resources and services. Additionally, I led procurement operations with a meticulous focus on budget adherence and resource optimization, implementing an advanced tracking system to streamline processes and enhance transparency.

As an IT Specialist at HRSA, I excelled in maintaining a highly available and secure IT infrastructure. I consistently achieved 99.9% uptime for critical applications, ensuring uninterrupted access to vital services for the organization. I led engineering efforts in virtualization, SAN, and cloud deployments (VMware, NetApp, Azure), significantly enhancing scalability and resource utilization.My expertise in root cause analysis and proactive problem-solving enabled me to quickly address and resolve technical issues, minimizing downtime and maximizing system stability. Additionally, I spearheaded security enhancements and performance optimizations for the General Support System (GSS), fortifying the organization's cybersecurity posture. I also improved the performance of public-facing applications through the implementation of Citrix NetScaler (ADC), enhancing user experience and accessibility.I streamlined operations by developing and implementing standardized processes and procedures, significantly improving efficiency. I also implemented and maintained Continuous Diagnostics and Mitigation (CDM) tools, ensuring DHS compliance and strengthening the overall security posture. Moreover, I demonstrated a strong commitment to collaboration and customer service, diligently tracking project milestones and leading initiatives focused on problem resolution and process improvement.Throughout my tenure at HRSA, I consistently demonstrated my ability to deliver reliable, secure, and efficient IT solutions while fostering a collaborative and customer-centric approach.

As a Network Security Engineer at NBCOT, I spearheaded the transformation of IT infrastructure, successfully migrating critical business applications and services to the Azure cloud. This strategic shift not only enhanced the availability and performance of public-facing services but also laid a solid foundation for future innovation. Additionally, I led the transition from an on-premise Exchange server to Office 365, bolstering email security and capabilities while eliminating the burden of hardware management.My expertise extended to maintaining 24/7 network stability and high availability through meticulous IT operations management. I oversaw a diverse array of systems, including Windows Servers, VMware, Active Directory, and network infrastructure components. By orchestrating comprehensive infrastructure transformations, I significantly improved overall security and availability, ensuring seamless business operations.In the realm of security, I championed a proactive approach. I directed the implementation of robust vulnerability scanning and threat detection platforms, significantly improving asset visibility and mitigating risks. I further bolstered security by implementing network segmentation, intrusion prevention systems, and enterprise-wide endpoint protection. My commitment to user education was evident in the development of quarterly security awareness campaigns, effectively reducing security incidents and fostering a security-conscious culture.

As a Remote Support Engineer at Dataprise, I provided comprehensive technical support to SMB and Enterprise clients, resolving a wide array of hardware, software, and network issues. I was adept at troubleshooting across diverse platforms, including Windows, macOS, mobile devices, Microsoft 365, Active Directory, and various business applications. My technical skills encompassed network and server monitoring, configuration of Dell SonicWALL and Cisco ASA firewalls, VMware server virtualization, and management of Active Directory, Group Policy, and Exchange/Office 365 environments.I was committed to delivering exceptional customer service, prioritizing timely and effective resolution of end-user issues through phone, email, web portal, and chat channels. I diligently tracked and documented service desk incidents, collaborated with team members, and escalated as needed to ensure seamless resolution. I also actively contributed to the development and growth of other Tier 1 Support Engineers through training and mentorship. My dedication to continuous learning allowed me to stay abreast of emerging technologies and industry trends, ensuring that I was always equipped to provide the highest level of support to our clients.

As an IT Operations Specialist for the City of Coconut Creek, I provided critical 24/7 support to Police, Fire, and all City employees, ensuring uninterrupted operations for essential services. My expertise spanned hardware and software support, including VMware Hypervisors, Windows Server, Active Directory, Group Policy, Exchange, and Avaya PBX/VOIP phone systems. I successfully led the city-wide upgrade to Brocade Layer 3 switches, significantly improving network performance and connectivity.I proactively managed IT infrastructure, coordinating maintenance with vendors, refreshing EOL technology, and maintaining accurate inventory. I also played a key role in enhancing the city's wireless capabilities, deploying Cambium and UniFi mesh networks to provide seamless connectivity across city facilities. I consistently delivered exceptional end-user support, troubleshooting technical issues, educating users, and collaborating with vendors on system upgrades.In addition to operational support, I actively contributed to the improvement of IT processes. I maintained comprehensive documentation, recommended new technologies to enhance system readiness and security, and provided training to staff on computer operations and software. My commitment to maintaining a high level of service and uptime was essential to the efficient functioning of the City of Coconut Creek's technology infrastructure.

As a Hydrologic Technician at the United States Geological Survey, I played a crucial role in maintaining and operating a network of terrestrial, swamp, and offshore groundwater monitoring stations. I was responsible for repairing and calibrating sensors, collecting geologic core samples, and processing data for further analysis. My technical skills extended to providing IT support for the geology/geophysics team, including computer lifecycle management and hardware acquisition.I actively participated in major collaborative projects with federal, state, and local agencies. I supervised well site drilling and construction operations, coordinated geophysical logging projects, and collected critical images of groundwater wells in Miami-Dade County. My expertise in operating deep subsurface geophysical logging probes and conducting saltwater intrusion detection operations contributed valuable data to scientific investigations and modeling efforts. I also utilized advanced software like WellCAD to plot geophysical data and employed GPS, satellite imagery, and data mining techniques to locate and survey unknown wells.My contributions extended beyond field operations. I developed and implemented standardized procedures for operating probes and other data collection technology, ensuring the accuracy and reliability of collected data. I also played a role in marine seismic surveys and offshore remote sensing operations, contributing to a deeper understanding of our water resources. My work at USGS was instrumental in supporting scientific research, informed decision-making, and the sustainable management of water resources in the region.

As a Geek Squad Department Supervisor, I excelled in leading and optimizing operations to deliver exceptional customer service and drive business results. I oversaw all aspects of department management, including computer hardware/software repair, virus removal, operating system troubleshooting, and upgrades. My commitment to quality service led me to develop comprehensive repair procedures, checklists, and training materials, ensuring efficient and effective resolutions for our clients.In collaboration with senior management, I formulated and executed business plans that achieved financial and operational goals. I fostered a positive, team-based work environment, emphasizing collaboration, continuous learning, and a commitment to excellence. I actively recruited, trained, and developed a diverse team of skilled agents, providing them with the tools and knowledge to deliver outstanding customer service.My technical expertise was instrumental in supporting the computer sales team, ensuring that customers received the right technology solutions tailored to their specific needs. I also created engaging training videos that were shared company-wide, further promoting best practices and a customer-centric approach. By building strong relationships with clients, exhibiting empathy, and providing tailored solutions, I consistently exceeded customer expectations and drove a positive customer experience.

As a Computer Department Sales Supervisor at Best Buy, I consistently demonstrated my commitment to excellence and leadership, rising through the ranks from a part-time seasonal employee to a full-time sales associate, and ultimately to a supervisory role. I drove financial and operational success by leading a team of sales professionals to deliver exceptional customer experiences. I consistently tracked and analyzed sales metrics, utilizing data-driven insights to develop and execute growth strategies. I fostered a dynamic and results-oriented environment, motivating my team to embrace relationship selling and consistently exceed customer expectations.Leveraging a deep understanding of computer hardware and software solutions, I empowered my team to match technology products with the unique and complex needs of our customers. I was proactive in identifying knowledge gaps and developed targeted training materials to ensure that my team was always equipped to provide the highest level of service.By staying abreast of emerging technology trends and new product releases, I maintained a strong grasp of the competitive landscape and ensured that our department was positioned to meet the evolving demands of our customers. I actively promoted the use of both in-store and online sales channels to maximize sales and deliver products efficiently. Through a combination of strong leadership, technical expertise, and a passion for customer satisfaction, I consistently achieved top-tier results and contributed to the overall success of the store.