Led a marketing project to optimise Social Media Ads by 23% using Facebook Ads Manager, LinkedIn Ads, Instagram ads and platform insights.Performed General Maintenance, troubleshooting, and updating hardware and software.Streamlined Reporting with Tableau, PowerBI, and automated client reportsContributed to a 12% increase in Client Retention through collaboration with Slack, Zoom, and data-driven insights.Predicted Customer Churn with 85% Accuracy through Python, Scikit-Learn, and customer behaviour data.Reduced Ad Fraud impact by 90% using ClickCease, SEMrush, and traffic monitoring.Identified High-Value Customer Segments using Tableau, Python, and clustering techniques.

Installed computer hardware and software in the computer lab.Performed general maintenance, setup, troubleshooting, and updated hardware and software.Maintained the lab calendar, coordinated, and kept track of class schedules to prevent any conflict with lab hours.Assisted students and staff with classroom technology and computer-related questions and problems.Assisted students and staff in learning how to utilise Microsoft Word, Excel PowerPoint, and Internet browsers by writing technical and supporting documentation.

Managed a network of 700+ clients with a 90% satisfaction rate.Monitored key performance indicators, maintaining a 4.5/5 client satisfaction score, contributing to a 15% QoQ client business growth.Developed and managed a knowledge repository with 400+ reports, reducing research time by 30% and project costs by 10%.Fostered relationships with 200+ clients, leading to a 25% rise in retention rates.Conducted trend assessments, identifying major industry shifts within the first two quarters and delivering 10% revenue growth for clients.