Jeff Rom

Jeff Rom Email and Phone Number

COO - Driving operational excellence through positive team culture, process automation, and data-driven decision making. @ TWINTECH INDUSTRY, INC.
Jeff Rom's Location
Fullerton, California, United States, United States
Jeff Rom's Contact Details

Jeff Rom personal email

n/a
About Jeff Rom

Operations 101 - Plan, Execute, Evaluate, Improve, RepeatI am a prepared and focused professional in the promotional product, wholesale import / export space and am focused on driving client satisfaction through operational excellence. I thrive in fast-paced environments and manage multiple teams and information systems without sacrificing quality. Time and time again, I execute my way to winning by:1) Implementing effective strategies across business operations to achieve corporate goals.2) Continuously improving business operations to create better and better customer experiences, to improve quality, and reduce costs.3) Leveraging data-collection to build metrics that provide insights for data-driving decision making.What I Do:I am the go-to specialist for understanding the market and flexing business operations to maximize capacities to win for clients.Throughout my career, I have strategically aligned and streamlined key business operations to meet client needs and turn clients into fans, including Sales, Web, Marketing, Administration, HR, Accounting, Production, Inventory, and Logistics.Where I live:I have been with TWINTECH INDUSTRY, Inc. for nearly 15 years and managing for more than 10 years. TWINTECH is a leading wholesale supplier to the promotional products industry with a mission to help its clients build stronger and deeper customer relationships through innovative gift items that are useful, enjoyable, and meaningful. TWINTECH has brought numerous firsts to the promotional products industry, including the first custom-shaped USB flash drives, the first branded power banks, the first branded Bluetooth speakers, the first multi-tip and multi-colored branded charging cables, and much more! TWINTECH is located in Southern California, carries a large in-stock selection of technology items and offers quick-turnaround in-house decoration of those items using UV digital printing and laser engraving. TWINTECH also provides fulfillment and drop ship services.Check Out:Let the work, experience and education speak for itself:Operations Specialist | Campaign Success | Lead Generation | Streak CRM | SAP Business One | Microsoft Office | Zoho Desk | Adobe Illustrator and Photoshop | Information Systems Roadmap | Automation | Process Mapping | Strategic Position Creation and Hiring | Team Training | Strategic Research | Corporate Branding | Goal-Oriented | Crazy-Fast Environments | Self-starter | Innovative | Target Driven | Continuous Improvement | Google Workspace Administration | IS Development | Problem Solving

Jeff Rom's Current Company Details
TWINTECH INDUSTRY, INC.

Twintech Industry, Inc.

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COO - Driving operational excellence through positive team culture, process automation, and data-driven decision making.
Jeff Rom Work Experience Details
  • Twintech Industry, Inc.
    Chief Operating Officer
    Twintech Industry, Inc. Jul 2023 - Present
    Cerritos, California, Us
  • Twintech Industry, Inc.
    Vice President Operations
    Twintech Industry, Inc. Jan 2020 - Jun 2023
    Cerritos, California, Us
    In this role I work to uphold both the profitability and values of the company by leading daily business operations. I manage multiple departments, staff and projects within the company. I consult with senior leadership to determine business goals and initiatives, visit with directors and department managers to relay information about company needs, and review operational data to make inferences about the company’s success.
  • Twintech Industry, Inc.
    Office Manager
    Twintech Industry, Inc. Sep 2012 - Jan 2020
    Cerritos, California, Us
    Led daily business operations and customer experience while servicing key accounts.• Owned implementation of SAP Business One from start to finish, achieving 30% reduction in redundancies and dramatically improving customer satisfaction through increased transparency.• Standardized procedures for over a dozen business functions including customer experience, order management, inventory management, warehousing and fulfillment, overseas and domestic purchasing, accounts receivable and payable, as well as human resource functions including performance evaluation, hiring, onboarding, offboarding.• Strategically created, filled, and trained positions to meet business needs.• Hired full stack PHP programmer and drove development of numerous tools to simplify or support business operations, resulting in cost-savings through error reduction and process simplification.• Successfully relocated business from 2,500 sq ft to 23,000 sq ft facility without interruption of business operations.• Successfully maintained computer network, traditional and voip phone systems, secure building access, and custom camera system.
  • Twintech Industry, Inc.
    Account Manager
    Twintech Industry, Inc. Mar 2008 - Sep 2012
    Cerritos, California, Us
    • Implemented custom database order management system with standardized processes, reducing CSR response times 30%, procurement processing time by 90%, and automating daily warehouse project prioritization.• #1 salesperson 2010 - 2012, bringing in 34% annual revenue.• Annually exhibited at 3 - 5 tradeshows generating 100-200 leads each.• Ensured on-spec and on-time delivery of 30-75 orders over one to four week order lifecycle.• Provided 50-100 proposals daily by phone and email. • Created 20-30 mock-ups daily in Adobe Illustrator for proposals and orders.Strengthened customer relationships through professional and excellent service, effective order management, and prompt issue resolution, all in order to maximize repeat business.

Jeff Rom Skills

Brand Awareness Developing Trust With Customers Business Development Connecting Customer Needs With Company Solutions Strategic Account Management New Business Development Sap Business One Business To Business Process Improvement Customer Service Training Excellent Written Communication Skills Wholesale Customer Relationship Building Corporate Gifts Trade Shows

Jeff Rom Education Details

  • Biola University
    Biola University
    Bachelor Of Fine Arts - Bfa

Frequently Asked Questions about Jeff Rom

What company does Jeff Rom work for?

Jeff Rom works for Twintech Industry, Inc.

What is Jeff Rom's role at the current company?

Jeff Rom's current role is COO - Driving operational excellence through positive team culture, process automation, and data-driven decision making..

What is Jeff Rom's email address?

Jeff Rom's email address is je****@****ine.com

What schools did Jeff Rom attend?

Jeff Rom attended Biola University.

What skills is Jeff Rom known for?

Jeff Rom has skills like Brand Awareness, Developing Trust With Customers, Business Development, Connecting Customer Needs With Company Solutions, Strategic Account Management, New Business Development, Sap Business One, Business To Business, Process Improvement, Customer Service Training, Excellent Written Communication Skills, Wholesale.

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