Jeff Ryan Email & Phone Number

Edmonton, Canada Area

• develop insight and understanding of business performance based on data and in-person observation• conduct root cause analyses in support of incident management and issue resolution• identify and recommend priority areas for improvement• support the development and use of systems and activities that drive sustained business improvement while reducing costs and/or growing revenue• encourage the development of a project management culture that is focused on delivering outcomes in an organized manner and fosters business excellence and continuous improvement

Edmonton, Canada Area

• identified, evaluated, and lead the enhancement of business processes where the implementation of workflow solutions would help to optimize business financial performance• evaluated, selected, and implemented workflow enhancement solutions for targeted business processes

Edmonton, Canada Area

• delivered leadership, guidance, and assistance to employees and management with respect to defining, refining, and improving existing business processes • employed the principles of efficiency and continuous improvement to learn, map, analyze, troubleshoot, and improve key business processes• assembled, facilitated, and lead cross functional teams to ensure appropriate investigation, timely closure, and effective corrective action for operational (and other) non-conformities

Edmonton, Canada Area

• managed operational performance and maintenance for the casting of 350,000 annual tons of steel on the AltaSteel continuous caster• accountable for 70 steelmaking operations personnel through the shared supervision of 6 Steelmaking Shift Supervisors

Edmonton, Canada Area

• employed a thorough understanding of steelmaking metallurgy in order to maintain product quality while balancing safety, production, and customer demands• supervised 7 Quality Assurance Inspectors• managed Steelmaking Quality Assurance facilities which included a 24-hour metallographic lab and acid etching/billet inspection facility• lead auditor and management representative for AltaSteel’s ISO 9001 Quality Management System

Edmonton, Canada Area

• applied an in-depth understanding of rolling metallurgy and heat treat metallurgy in order to successfully resolve process upsets and improve product quality• supervised 7 Quality Assurance Inspectors and managed Bar Mill Quality Assurance operational inspection facilities

Edmonton, Canada Area

• supervised a Sales Representative as well as all technical inquiries/complaints for grinding media and oil and gas products • traveled extensively for on-site customer commercial and technical visits (North and South America)

Edmonton, Canada Area

• accounted for sales revenue, product inventory, and commercial customer service for grinding media and oil and gas products• monitored delivery compliance and ensured expedient resolution of customer complaints and inquiries