Jeff Sahim Email & Phone Number

Spearheaded the redevelopment of a digital directory mobile application for scalability, increasing closed product sales to over 25% year-over-year.Collaborated with cross-functional teams to architect new product features and enhancements as well as create technical documentation.Conducted QA release testing to ensure successful implementation of bug fixes and software features.Rewrote existing product code to increase maintainability and fix unresolved bugs, resulting in an average of 10% decrease in product-specific support requests.

Oakmont, Pennsylvania, United States

Created internal training documentation and Salesforce processing guidelines in addition to all customer-facing templated correspondence for a newly acquired product.Managed client experience by facilitating onboardings of new senior living customers and their corporate organizations. Led customer meetings to assess specific needs and brand standards, then constructed comprehensive documentation for their customized product implementation. Conducted live customer training sessions to ensure success of software usability. Collaborated across all departments to resolve software bugs and process special customer projects in a timely fashion.

Pittsburgh, Pennsylvania, United States

Maintained strong relationships with existing client base and fostered growth of new clients relations by providing expert support in mobile management. Processed and monitored client retail orders, exchanges and returns through mobile carriers. Collaborated with development teams to enhance the company’s Salesforce CRM ensuring the highest levels of accuracy and productivity while processing client requests.Assumed Team Lead responsibilities for the duration of a Team Lead’s leave of absence.Served as a source of knowledge and training resource for new and existing team members. Created client-specific documentation to streamline mobile device configuration processes as well as navigate mobile device management software.

Boca Raton, Florida, United States

Worked with clients to assess monthly budgetary allowances and provide them with campaign proposals for approval.Coordinated with internal departments as well as external vendors to create and implement advertisements that drove client sales.Provided content for traditional and digital media such as print ads, television spots, radio spots, social media posts and emails.Analyzed client performance metrics and made any necessary adjustments to campaigns in order to ensure successful resultsUpdated client websites with copy and digital imagery to reflect corresponding marketing campaigns.

Education record

Bachelor Of Arts (B.A.), Multimedia Studies