Jeff Saylor Email & Phone Number

Clarksville, Tn, Us

Clarksville, Tennessee Area

Monitor employee adherence to schedules in real time. Maintained a working relationship with HR / Training Departments personnel issuesCoach and develop team members individually and as a whole to continually improve performance. Collect individual and team data to monitor productivity and improvement. Recommend and implement new policies and procedures to improve efficiency and adherence to best practices

London, Kentucky

Led a team of workforce management analysts in monitoring employee adherence to schedules in real time. Trained junior analysts to monitor schedule compliance via federal and state labor laws. Forecasted demand to facilitate planning of the required number of call center agents per expertise and performance. Created and manually optimized schedules for as many as 1,300 call center agents.Scheduled all training sessions for new and current staff. Reported to operations staff… Show more Led a team of workforce management analysts in monitoring employee adherence to schedules in real time. Trained junior analysts to monitor schedule compliance via federal and state labor laws. Forecasted demand to facilitate planning of the required number of call center agents per expertise and performance. Created and manually optimized schedules for as many as 1,300 call center agents.Scheduled all training sessions for new and current staff. Reported to operations staff daily, re: adherence, call volume, and other statistics. Met weekly with operations staff to review procedures and policiesKey Accomplishments:Created and implemented revised reporting procedures simplifying the reporting process for the company as a whole, this allowed several reporting parameters to move from weekly to daily review by operations. Worked in conjunction with operations to implement new tracking and review procedures improving percentage of time on the phone and adherence to schedule by over 20% and 10% respectively.Revised and streamlined Trust rules of business for a major federal contract reducing time spent reviewing materials for processing by more than 50%.Created and implemented a program granting supervisors direct access to comprehensive daily performance criteria both by team and by employee including time on call and adherence to schedule. This change led to a direct improvement in call performance and schedule adherence for all areas. Show less

London, Kentucky

Managed all inbound freight operations including transportation from supplier and receiving of inventory. Managed all outbound freight operations including fulfillment activities, warehousing, and transportation to customers. Acted as the head of the in-store safety team and coordinated all HazMat and equipment safety training for store personnel. Monitored and managed departmental operating costs to budget including payroll, shrink, associated vehicle operating costs including… Show more Managed all inbound freight operations including transportation from supplier and receiving of inventory. Managed all outbound freight operations including fulfillment activities, warehousing, and transportation to customers. Acted as the head of the in-store safety team and coordinated all HazMat and equipment safety training for store personnel. Monitored and managed departmental operating costs to budget including payroll, shrink, associated vehicle operating costs including licensing and taxes, and other controllable expenses. Key Accomplishments:Consistently ranked among the top three stores in the division in efficiency and adherence to goals including payroll and shrink. Improved product and inventory tracking reducing SKU outages in all departments thereby improving product availability for the sales force. This change also led to a decrease in excess SKU’s on hand minimizing excess inventory.Through employee training and close cooperation with loss prevention led the implementation of practices which improved the successful processing of freight damage claims by over 20%. Direct oversight of receiving and freight flow operations totaling approximately 26,000,000 dollars U.S. worth of goods yearly Show less

Oak Ridge, Tennessee

Created schedules for 15-20 team membersWorked with General Manager to supervise retail operations including customer service, hiring and development of team members, inventory replenishment, etc.Monitored profit and loss to facilitate business forecasting and staffing needsMonitored and reported to Regional Distribution Center re: Inventory and product availabilityConferred weekly with Store Manager and District Manager to discuss revenue goals and business… Show more Created schedules for 15-20 team membersWorked with General Manager to supervise retail operations including customer service, hiring and development of team members, inventory replenishment, etc.Monitored profit and loss to facilitate business forecasting and staffing needsMonitored and reported to Regional Distribution Center re: Inventory and product availabilityConferred weekly with Store Manager and District Manager to discuss revenue goals and business trendsKey Accomplishments:Summer 2005, store was officially recognized as the Top Performing Store in theCorporationLed team effort during Annual Junior Diabetes Research Foundation Fundraiser; store was consistently among top 10 performers nationwide Show less

Georgetown, Kentucky

Worked with Supervisor of Toyota Sienna Seat Assembly to lead a team of 15-20employeesWorked directly w Quality Control to maintain ISO 9000 Standards and troubleshoot client quality concernsTrained team members on all equipment, systems and processes in accordance with KanBan Lean Manufacturing InitiativesKey Accomplishments:Facility was 1997 recipient of the Shingo Prize for Excellence in Manufacturing; One of fivefacilities awarded this prize annually… Show more Worked with Supervisor of Toyota Sienna Seat Assembly to lead a team of 15-20employeesWorked directly w Quality Control to maintain ISO 9000 Standards and troubleshoot client quality concernsTrained team members on all equipment, systems and processes in accordance with KanBan Lean Manufacturing InitiativesKey Accomplishments:Facility was 1997 recipient of the Shingo Prize for Excellence in Manufacturing; One of fivefacilities awarded this prize annually across the globe Show less

Business Administration, Management And Operations

Business Administration, Management And Operations

Activities and Societies: Member, Student Advisory Council for Dean of School of Business