Jeff Schmidt Email & Phone Number

Minneapolis, Mn, Us

Maple Grove, Mn, Us

Bloomington, Minnesota, Us

Eden Prairie, Mn, Us

Eden Prairie, Mn, Us

Eden Prairie, Mn, Us

Eden Prairie, Minnesota, Us

Functional responsibility for a software engineering team of 30 engineers in the United States and Poland. Managed a portfolio of easily deployable and repeatable system enhancements and applications to drive billable revenue and capture new business. Worked with clients to provide impactful solutions to solve a wide range of issues. Worked with Senior Engineers to help define technology strategies and architecture for the department. Gave regular feedback and guidance on complicated solution designs. Accountable for the development of our relationships between all of internal partners (Operations, Engineers, and Client Services).• Responsible for the growth, development and training of four software engineers, one quality assurance engineer and one software development supervisor.• Maintained a high team Service Level Agreement (SLA) adherence as well as preserving a high customer service rating. • Accountable for custom solutions being developed for a large multi-tiered software application• Main engineering escalation point of contact when large customer facing production issues were encountered• Managed team work allocation between incident support issues, bug fixes and new feature enhancements• Traveled internationally to train a software engineering team in Poland for team building and task delegation.

Eden Prairie, Minnesota, Us

Served as a lead software developer and supervisor for a team that provides 24/7 solutions and support of mission critical processing systems. Ensured that quality solutions are delivered and service levels are maintained by correctly allocating resources and adjusting work schedules. Fostered relationships with multiple engineering teams and client service teams that led to several feature enhancements being implemented. • Implemented a training program to better train the team, improve knowledge sharing and create a more cross-trained staff. This effort resulted in higher quality solutions and improved adherence to SLAs.• Worked closely with case managers to ensure client requests we handled in a timely manner and completed without issues.• Analyzed past support requests to identify areas where software updates or process improvements were needed.• Responsible for the growth, development and training of five software engineers.• Fostered relationships with multiple engineering teams and client service teams that led to several feature enhancements being implemented.• Worked with a software development team in Poland to provide third shift support to the Kroll Ontrack flagship software used in electronic discovery offerings.

Eden Prairie, Minnesota, Us

Served as an engineering team lead for creating custom solutions. Worked with internal partners and clients to coordinate the design, development and deployment of system feature enhancements and fixes. Involved in daily issue resolution that included heavy database investigation and working with internal partners to meet customer needs by designing and developing quick-turn C# and database applications. • Served as the main engineering resource assigned to proof of concept tasks.• Mentored junior software engineers• Conducted code reviews of junior developers code• Engaged in the on call rotation which would provide 24/7 support to our internal and external clients.• Provided training and support to a newly formed Custom Development Group in Poland.

Eden Prairie, Minnesota, Us

• Maintained and updated the Kroll Ontrack flagship suite of software used in electronic discovery offerings.

Eden Prairie, Mn, Us

Served as an engineering team lead for a group of five software engineers that maintained and updated the next generation of MTS flagship software used in automotive analysis and structural testing. Worked with internal partners and clients to coordinate the design, development and deployment of system feature enhancements and fixes. • Assisted test engineers in developing test scripts for testing the application.• Worked closely with other software engineers to debug and enhance common parts of the application.• Mentored junior software engineers• Conducted code reviews of junior developers code• Assisted the technical support team when complex customer problems arose.• Answered internal and external technical support questions.

Eden Prairie, Mn, Us

• Maintained and enhanced the MTS flagship software package used in automotive analysis and structural testing.• Designed and programmed, using Visual Basic, a set of tools that guide a user through the MTS flagship software package.• Wrote an InstallShield program to install the analysis software.