ITSM/ITIL/Cloud Trained Professional Committed to Delivering High-Quality Service Management Solutions in Dynamic Environments.Dynamic professional with over 20 years of experience in IT Service Management, specializing in incident, problem, event, change, and release management. Expertise in service level, and operational level vendor agreements as well as transforming complex business requirements into cutting-edge IT solutions. Proven ability to lead high-performance teams, and spearheading process optimizations to significantly boost efficiency and client satisfaction. Track record of optimizing service delivery through adherence to ITIL best practices, with expertise in Service Management tools like ServiceNow. Demonstrated success in automating critical workflows, slashing operational costs, and accelerating service delivery timelines. Core Competencies:• SaaS Cloud Service Integration• Digital Transformation Initiatives• User Provisioning & Administration• SaaS Lifecycle & Process Management• Client Relationship Management• Agile (SCRUM) methodologies• Change/ Release Management• Incident/Problem/Event Management• Cross-Functional Leadership• Process Creation & Documentation• Key Metrics & Reporting• Automation & Workflow Optimization • Vendor Management (Procurement, Portfolio Mgmt, Partnership Building)• Business and Executive Communications• Agile SCRUM trained• Operational Readiness• Service-Now