Executive Vice President And Cio
Drove digital transformation enabling the business to scale their ability to sell and administer more policies going from 85,f000 to 120,000 without growing the overall company headcount. • Implemented a new digital agent channel through open API’s that increased sales by 30% and submissions by 40%. • Launched new online quote engine that decreased time to quote a potential customer from 18 minutes to less than two.• Automated key workflows which led to decreased business expenses by 15%.Led the cybersecurity and IT compliance teams for the company:• Implemented advanced security strategies to protect the company from DDOS, malware, phishing, and other cyber threats.• Enhanced IT compliance to ensure all State and Federal regulations were being met.• Worked with each State to ensure all State mandates were proactively satisfied. Created new applications to supply States secure PII on businesses and individuals that used our products.Led modernization of major IT systems removing legacy barriers to growth and agility • Replaced the claims system to enable business process automation and automated claims payments.• Upgraded and migrated the ERP platform from an on-premises model to SaaS.• Implemented first enterprise content management system to enable better cross department collaboration. • Replaced CRM from on-premises model to SAAS to facilitate faster upgrades and changes to the system.• Use AI/ML to price customers based on predictive analytics. This increased our profitability by 15%.Established and implemented a cloud first strategy for our IT infrastructure.• Moved entire infrastructure from multiple data centers to 100% cloud-based company in 9 months enhancing developer productivity by 30%.Transformed our primary technology delivery model from waterfall to agile increasing throughput of feature delivery from six month to two-week increments.
